Great service at BMW! Drivers door would not close. I call
by PATRICIA.BOYKIN from DealerRater.com
December 3, 2018
4.8 (767 reviews)
The driver's door would not close last Saturday, April 28, 2018. I called BMW and spoke with Antywon. He was able to give great directions to get door to close. We also made an appointment to have door checked on Tuesday, May 1, 2018. Car was dropped off at 7:00 am. Jeremy was there with the courtesy SUV. The Lady sharing the SUV needed to be at work at 7:30 am. Jeremy asked if he could drop her off first so she could be on time. She was gracious for this service and adjustment with order of delivery to our jobs. I left my lunch in the car. I called Antywon! He stated car would be ready in 15 minutes. He would call Jeremy and get him to pick me up on his way back to the BMW Service Department. Jeremy picked me up! I got my car and lunch! It is a great feeling to experience hospitality, professional relationship with the people in the service department. I checked with Jack about his son. We talked about graduation and state soccer meet coming up for his son! They take an interest in my job and I look forward to sharing stories from the elementary school!
I reviewed 2018 X5s in the internet and thought I knew which one I wanted. I exchanged messages with the General Manager to receive much more detailed information, then visited the dealership at my earliest convenience. They knew my preferences before I arrived and found the best match. I drove it and was quite satisfied, so we made a very reasonable deal on my trade-in 2015 535i. I am a happy camper!
We recently purchased a used 528i and can't speak highly enough of the sales staff. From our salesperson, Tamika S. to her manager Eric W., they were professional and friendly and did everything they could to make our buying experience enjoyable. We've had BMWs is the past and had them serviced exclusively at BMW of Little Rock and it was the service department (lead by our advisor Antywon) that brought us back to the dealership to buy. If you have a BMW, or are in the market for one, go here first!
After having car serviced, took car back for relook on A/C. Antwon went to great lenghts to accommodate, & help get this issue resolved... I appreciate BMW for this xxu, Excellent customer service👍🏿
The dealership made every effort to accommodate my desires. The 2019 BMW X5 is a very special SUV that I know I will enjoy! Cory Hale was helpful and answered my many questions !
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