My appointment was for 7:45 am. I arrived on time and was received promptly at that time...wonderful! I didn't have to wait in line for 5-10 minutes or any time at all for someone to recognize me. I was told it would take 1 hour; to my delighted surprise, it only took 47 minutes!! Having an early appointment is the key; therefore, I will always make my appointment for no later than 7:45.
I was recently car shopping, which can be a daunting experience, but it was made so easy by Andrew Spigelman. His attention and expertise were second to none. I was very happy to have him show me all the options and availability for my price range and didn't feel rushed at all. I know where I'm going to buy my next car, and from whom. Thanks for all the advice. Highly recommend Andrew Spigelman and Norwalk, who made a difference in my choices and who to trust in the whole car shopping experience.
My car was totaled by a reckless driver a week ago (I was rear ended at high speed while I was sitting in traffic), so I was having to find a new car on a short and unexpected notice. I obviously wasn???t a very happy car shopper, given the reason behind my urgent need in a new car. After test driving several cars and visiting several ???luxury??? car dealerships, I was about to go home, but decided to visit one last dealership (Schomp BMW). I had BMWs in the past from Schomp, so I knew the quality of their cars and the outstanding quality of service they are well known for. However, I was blown away when I walked in their doors today. The receptionist was so friendly and helpful. I told her I was there to test drive the X3 and she immediately went in search of an available client advisor for me. She reappeared with a true gem and class act named Sam Nejad. I told Sam my story about my car being totaled by a reckless driver and that I was interested in the X3. He went right to work for me and I never looked back. He was extremely knowledgeable about BMWs, especially the X3. Before we went on our test drive, we walked around the entire vehicle and Sam pointed out all of the features and he did the same once we got inside the car. Once we got on the road, he showed me all of the features in real time as we were driving. At my previous ???luxury??? dealerships, the client advisors/sales people told me more about their personal lives than about the car. At one dealership, I knew more about the car???s features than the salesperson did and at another, I ended up knowing more about the salesperson???s entire life story than I learned about the car. Sam was honest, trustworthy and 100% BS-free. Not once did I have reservations about him. He has the rare and unique talent of balancing extreme professionalism with being funny and very personable. His passion about BMWs is infectious. I especially valued his ability to be very efficient, but yet not feeling rushed at all. He went above and beyond. I have no idea where Schomp BMW found Sam, but I hope they hang on to him because he is the real deal. I have to say everyone I interacted with today at Schomp BMW was exceptional: so friendly, helpful and professional without being overbearing at all. Schomp BMW and Sam Nejad are refreshing in the world of car dealerships. They know the perfect recipe for doing it right. Thank you!
We came in for routine maintenance and it turned out we needed a level 4 servicing (about a 10 hour job) but our appointment was at 3 pm so there was no way they were going to be able to finish before 7. They told me they would get as much finished as possible and then we could schedule an appointment for the rest at a later date. When doing the servicing they found that a couple of our tires were extremely bald. I had already known that and was planning to replace them but I appreciated them pointing it out. They also diagnosed a squeaking problem and filed a claim with warrantee (since it was a CPO car) for me! When I showed up to pick up my car the service representative was drenched in sweat. He told me that the detailing crew had left early so he personally washed and detailed my car himself! Everyone there is super friendly and unbelievably helpful!
Great people to work with. Initially spoke with Ayman then with Kirk the GM on the phone. Kirk was very responsive to the questions I asked.as I was hesitant to buy an Alpha Romeo. Extremely professional. He made me feel very comfortable. No stories or evasive answers to all my questions regarding Alpha Romeo. Then I worked with Ayman initially on the purchase. He is fantastic, professional and has an amazing amount of patience. This was all on the phone, asked him a ton of questions and got the answers I needed. He never once pushed me into buying a car. After 3 days of talking I bought a Stelvio TI Sport over the phone. I wanted to take delivery immediately but some issues on financing as I put the car in my wife's name. She was out of town and I wanted to drive the car to her. However between Ayman and Ben in financing they made it happen even though the wife was not there. Wow now that's incredible. Bought many cars over the last 30 years and never had a dealership that is so responsive and accomodating in a customers needs, or totally willing to make sure if possible to do everything possible to make you feel that you are the most important person and not just another "customer" Ayman thank you so much for making this suck a positive experience. Kirk you have an incredible team. Other dealerships need to lean how to treat and respect prospective customers. I had a small issue with the car on the Saturday and was 150 miles away. Sent Ayman a txt within 30 minutes he called me back and minor problem solved. So have you ever had a sales person after they have sold you a car respond so quickly. Went back on the Monday so wife could sign the paperwork. Again the team were great. including Adam and the service guy Jorge who both helped explain to the wife all her questions. It was late and they were technically closed but we never felt rushed or like they had to leave. Ayman you were fantastic thank you for making this such a pleasant experience. I did try to work with 2 other dealerships in Dallas and McKinney my advice DONT they have no clue how to treat a customer. If you are looking or considering buying an Alpha or Maserati go to Essence you will not be disappointed. . Initially i spoke with him on the phone asked dozens of questions as i was hesitant to buy an Alpha
Thanks to Cody Miller for making our used car sale an extraordinary experience for my 17 year old son and me!! We simply stopped in to look at a used Chevy Malibu for sale. While we waited, we looked around the showroom of amazingly exquisite Alfa Romeo's and Maserati's! Of course my son was awestruck...until Cody blew him away by letting him sit in the cars and actually started the cars up for him to hear. The Chevy we came in to buy was in excellent shape and we bought it immediately. As we waited for the car to be inspected and detailed (which is usually the boring and drawn out part of buying a car) Cody offered to take my 17 year old son for a ride.. in an Alfa Romeo C4!! Well, that made his day.. no, his week.. who am I kidding, his decade!! He is STILL talking about how cool Cody is and he absolutely LOVES his new 2014 Chevy Malibu.. especially since it has an Alfa Romeo/Maserati license plate holder. lol It really is the little things that make the biggest difference! Thanks Cody and Essence Maserati Alfa Romeo for an exceptional experience!!
I wasn't planning to drive off in a new car, at least not until the 2019s came out. I just wanted to test drive and think on it for a while while I did more research and searched for a buyer for my old car. My salesperson (I forgot his name) and the General Manager Kirk made me feel so comfortable and they price vehicles so low to begin with (lower than anyone else) so I didn't need to negotiate one bit (I hate negotiation). They didn't pressure me one bit and had the patience of saints while I hemmed and hawed for probably 30 minutes. Buying my Giulia was the best car buying experience I've had. From sales to service, everyone at the dealership has been absolutely delightful so I'll be getting my car serviced there instead of the AR dealers closer to me in Dallas and McKinney.
I contacted Essence about a week ago to look at an Alfa Romeo. I was coming from about 450 miles away for a 2 day conference & I wished to drive a Guilia. I was called by Ayman promptly that evening, and we made an appointment. There is no Alfa dealership within 300 miles of me, so this 2 day stay was my only chance to drive the car. I had limited time, so Essence was very helpful in arranging a test drive of the exact vehicle I found on there website. Ayman & the vehicle were waiting for me when I arrived at 9:15 AM. Ayman tailored the test drive to my specific needs. The price was very fair, and there was not much haggling. I did purchase the vehicle. I have purchased numerous Audi's, 2 BMW's, and 1 Porsche, and I cannot think of any improvements I would make to this dealership. I would gladly use Essence & Ayman again. It was worth the drive from Baton Rouge.
Mario was the consummate "Auto -Jedi " in making my acquisition of my new " Lil Red Riding Hood" ( see: Red Fiat 124 ) a most pleasurable experience. Got top dollar on my Trade In & etc etc..... Kudos Mario Mantecon .....I will refer all my friends and students to you for their transportation needs. -- Allison
Easy, fast, and top-notch service for my Alfa Romeo
by AJMW from DealerRater.com
December 3, 2018
4.7 (1221 reviews)
I made an online appointment after damaging an internal component (my fault--not on warranty) and Evan worked with me to repair it and saved me almost $2000. He said 3 of his technicians solved the problem with available parts versus replacing the entire component. I enjoyed their air conditioned waiting area and was in and out in less than an hour. Top marks and definitely not your typical dealership experience!!
Darrl was a breath of fresh air, he didn't try to sell me anything I wasn't looking for, nor hem and haw when I asked questions he couldn't answer right away - simply told me he didn't know and would check on it.... then he did !! Between Darrl and Ben (finance/paperwork guy) we were in and out in record time; no back and forth on price, no "added costs" doing docs - and done in about an hour. Was a great experience, I spent less than 10K - and was treated like I was buying an Alfa !! Definitely go see Darrl !! Thx Thomas King
Essence Maserati has a varied selection of pre-owned cars! We found five SUVs of various brands that met our search criteria...purchased a Mercedes GL 450! Excellent customer service from start to finish. I cannot rave enough about it, especially since it was one of five dealerships we visited. We met with Will Friday evening for a test drive then returned Saturday. There wasn't any pressure, no salesman pitch. Signing paperwork went smoothly as well. Wonderful experience! Thank you.
Our family was shopping for an 2018 Alfa Romeo Stelvio Ti. utilizing many channels, our family found Essence Maserati and Alfa Romeo. Our point of contact Ayman was amazing to work with. Ayman was diligent and thoughtful. Ayman made the buying process seamless and enjoyable.
Just purchased another vehicle from Auto Connection in Montgomery, AL!!! Every purchase I have made from Lee and Brad have been too easy. There is zero pressure and they price their cars to move them. It makes negotiating simple because the vehicles are already heavily discounted. The entire process was simple and fast; less than two hours and that included test drive, financing, and completing the documentation. As always, the facility was immaculate and their hospitality was beyond reproach. Most friendliest staff I have dealt with when it comes to vehicle purchases! Lee has a ton of connections throughout the South East to the Mid West and can also assist with finding your next vehicle. I will continue to bring my business to them....HIGHLY RECOMMEND.
Pam took care of me like family she knows about the cars and she very friendly and very patient and beautiful person she haves outsranding service she want the customers to get what they want in a vehicle and they couldn't have found a better team hertz is the place to go to get a car I know I have received the best deal will definitely send people over.So happy and love my vehicle
by Appreciative Customer Michelle from Clinton, NJ
December 3, 2018
5 (4 reviews)
From the moment I walked into the dealership, I was met with friendly service, which made me feel at ease. I spoke to Cody, Roger and Scott during my process and never felt pressured. They were focused on me as a potential customer and answered all my questions. I have been looking at used Mercedes Benz for months but never felt welcomed by salesman at other dealerships. I would buy from these guys again. They are awesome and you won’t be disappointed.
Appreciative Customer Michelle
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