My husband and I recently purchased our second BMW on (8/30/2016). Jay Cruz was our advisor and I have to say that he could not have been more pleasant, professional, knowledgeable and efficient! This was hands down the most stress-free car buying experience we have ever had. Jay was on top of his game no matter what questions we had. Our car had a slight problem we noticed after driving it home 170 miles away and Jay responded immediately and advised us how to handle getting it serviced at home (which was corrected promptly). He then followed up to ensure the problem was addressed. I would highly recommended Jay Cruz to anyone looking to purchase a BMW. He is an asset to the company and was a pleasure to work with. (Mark and Teri Sanchez, Corpus Christi, Texas)
Found a gently used 2017 Mini Cooper S 4 door online. The vehicle was exactly as described on the website -- no surprises. Shash Devu, our salesman, communicated with us often after we expressed interest in the vehicle and provided over the top service. Answered all questions we had on this, our first Mini. Had the vehicle detailed prior to our arrival and gave us a great walk through. The purchase process was quick and easy. Oh, and we just love the Mini Cooper S. Wish we'd purchased a Mini years ago.
When needing a vehicle Jared Coronado made it easy for me he made me comfortable without pressuring me was a funny guy laid-back cool but professional . I recommend we needing a vehicle see this guy He will do everything to help you out and walk out with a vehicle .very friendly .👍 Thank you Jared . My wife and I really enjoy our new vehicle keep up the good work .Thanks !!!!
Allison was super helpful, enthusiastic, and it doesn't hurt that she's an avid MINI lover/owner as well! Rob in the finance department was also quite informative, and answered all of my questions in full detail. Overall, this was an awesome car-buying experience! I didn't feel pressured into buying, and I drove away VERY happily in the exact MINI I wanted!
I had the pleasure of working with Yvonne on my new 2018 BMW 5e lease. It was during a very hectic time period for me and Yvonne went out of her way to ensure the process was as seamless and stress free as possible, even meeting me at my place of employment for my convenience. She responded quickly with any follow up questions I had via text or email. Would recommend BMW San Antonio to anyone based on the service I received from Yvonne. I'm in sales and unfortunately, the type of service Yvonne provided isn't typical.
I was ready to purchase a pre-owned BMW i3 and trade in my present car. I found that BMW of San Antonio had several in stock. I made an appointment with Pedro Davila, who I asked -first thing- if he knew "everything there is to know about the i3". He laughingly said he did, and sure enough he was right. The car was waiting right by the door and in charge mode. Pedro gave us a very knowledgeable review before we went for the test drive. As I drove the car he was able to describe other features. Pedro was not at all aggressive as far as the purchase went - he was encouraging but left time for questions and thought. We did the necessary paperwork and finalized the deal, pretty painlessly! My only negative is that the waiting time after the purchase to actually drive the car home was very long. This is not really anyone's "fault" because it was the last day of the month, a holiday weekend, and end of the sales cycle, but with my cash purchase I certainly didn't think I'd have to wait for the finance department to finish off the details. I suspect if you go during the week or on an earlier weekend there would not be that problem. The staff at the dealership is friendly and helpful, and the waiting area nice. This was a good experience over-all and I am extremely happy with my purchase.
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