Car Show Experience, Chapman BMW on Camelback, No Pressure
by Ben from DealerRater.com
December 3, 2018
4.7 (1306 reviews)
So my wife and I decided our 18-year old BMW wagon was ready to be passed down and we had to replace it. Then our Small SUV broke down and we had to look at another car at the same time. We were looking to buy/lease two new cars. We were hoping for a BOGO, but couldn't find one. A friend recommended we speak with Craig Rusin. We went to BMW because our prior experience was 18-years great. When I arrived I asked for Craig and, lo and behold, I was talking with him. I explained I wanted to replace my SUV and possibly my wagon. He asked a few questions and we agreed to look at the X5 and the X3. Within 10 minutes we were in a parking lot test driving the X3. Craig's product knowledge made me feel like I was at The Phoenix Car Show which I attend each November. He explained the "Hold" feature and the benefit in traffic. Craig sat in the back seat and asked if he looked cramped. When I said "No," he replied, "and I am six-four!" I test drove the car on roads I drive every day so I could compare with my current cars. He sat quietly while I assessed the cabin's sounds and road noise (Virtually NONE). Craig had tremendous knowledge of the specifications (recommended tire pressure, the difference between SPORT mode and ECO-Pro mode gear ratios, and back seat size compared to the competition) and he never mentioned "Cup Holder" once - Thank you. He also was able to describe the various packages and told me if I built my car online he would find it or help with the ordering process. I said I needed to have my wife see the car and drive, so Craig told me his schedule and did not rush me to pick her up. He knew I was in the market and he did not rush my family's car buying process! I told him I was aware it was the end of the month and I was aware of the special deals that may expire and he never brought it up again as a reason to buy now. After my wife's test drive (both the X3 and X5) we selected a different X3 configuration and closed the deal with a different package and features at 9:55 PM. Seriously, 31-minutes later; I checked the clock (10:26 PM) as I drove the new X3 off the lot. We're loving our new X3 and highly recommend Craig Rusin and the whole Chapman BMW On Camelback team. Two days later, Caleb Spurlin (BMW Genius) walked me through how to actually use the X3. Two weeks later he emailed me and invited me to come in and clear up any questions or learn some tips and tricks. We liked our experience with Craig and his team so much we did it again the next day. Stay tuned...
I would like to let everyone know about Service Advisor Tony Di Salvo at Chapman BMW. This guy is the most responsive guy I've ever had the pleasure of dealing with where my 2011 335i is concerned. I'll give you just one of many examples of Tony's excellent work ethic. My wife and I were in Chandler AZ and had just seen a movie. When we came out to the car it was about 110 degrees and my car had been baking in the sun for three hours (btw, my car is jet black). I activated the "summer convenience" feature of the key fob that opens all the windows and sunroof to let the heat out. Everything worked perfectly until I closed the windows. The right rear window made a sound like breaking glass with a loud snap and would not close. I immediately called Tony at Chapman BMW and left a message and noticed it was 3:47PM. After completing my call I headed straight for the dealership. About 12 minutes later my phone rang and it was Tony telling me to bring the car in...at this point, I was a mere 5 minutes away. The really cool part was that I was there five minutes later and when I pulled into the garage area my name was already on the marquis above the driveway, and my loaner car was already there running. Tony took my wife and I into his office...his very air-conditioned 72 degree office...and had me sign a work order and then we got into the 430i he loaned us, and we were home ten minutes later. Around 2pm the next day my car was done and waiting in the driveway all washed and waxed...they even used tire shine. It was awesome. Anytime I have had a problem with my car, Tony has diagnosed it correctly and fixed it correctly and been very straightforward about the costs. I have NEVER had to take it back to have a repair repeated. Thanks Tony!!
While trying to make the right choice in buying a car for my daughter the people at Scottsdale BMW were very attentive and helpful with their information allowing me to make the right decision.
I had an excellent Service Advisor, Taras, and he took great care of me, with some specific preferences I had. When I called very early in the morning for the appointment, I requested that day, and they were able to get me in the same day. The mechanics don't seem to get mentioned on here very much, so thank you to the great technician too! The waiting area is also nice, service waiting area and customer waiting area, with TV, Keurig machine, many various options on the flavors, bottled water, and danish/muffin assortment. While there, I also visited the accessories store, and purchased a BMW mouse pad. It's very nice, thin, special backing that prevents it from sliding, and has a photo on it of the new i8 sports car. The gentlemen who helped me in the parts/accessories store was very nice and professional, and answered questions for me on other things that I was looking at. My husband and I also got the chance to say hello to Alan and Elliott, who are also the best you'll find in the business, and Bob, our salesperson was not in yet, but he is awesome too! I love this dealership! --------------- Additional Note ------------- ***** Does anyone know why the oil they used was not the exact one recommended in the warranty and service manuals? The parts number for the oil was different, and the manual was pretty specific about this, per Page 7 of the PDF Service Manual as follows: "... vehicles are factory-filled with BMW High Performance Synthetic oils.We recommend BMW High Performance 5W-30 Synthetic Oil (BMW part number 07 51 0 017 866) for regular scheduled engine oil changes." I tried to find a logical explanation on the internet, and it seemed others had discussed this as well in the BMW forum.
I highly recommend working with Joe Lena if you are in the market to purchase or lease a BMW. My recent purchase was the third I have made at BMW Camelback and Joe is the reason I continue buying at this dealership. He willingly and enthusiastically answers my questions, allows me to "shop" - including going to the trouble of searching other dealerships for color options - never once creating any type of "buy now" pressure. I visited BMW Camelback several times before committing to this purchase. His patience is impeccable! I am an experienced buyer of BMW vehicles beginning with the first car owned in 1990 (BMW 850, V-12), and eight additional BMW's since then including one 750, four X5''s, and now my third 650i convertible lease. All the purchased vehicles were passed on to grateful family members when it was time for an upgrade. They are rigorously manufactured and their designs are timeless. I have always said "buying a car is like choosing a partner - when you find a good one, keep it". Joe's colleagues are super to work with too. I highly recommend BMW Camelback for your next purchase.
I would highly recommend Craig Rusin at Chapman BMW to anyone considering purchasing or leasing a new/used vehicle. Buying a car can be challenging even for the most experienced car buyer. Every situation is different and mine was definitely different but I learned a lot but not without the expertise of my sales manager, Craig Rusin . I work in sales and have always had a company car/fleet vehicle with corporate insurance. Recently I switched jobs and knew I would be getting a monthly car stipend vs a corporate vehicle. I needed to buy a car quickly and I am glad I found Craig Rusin at Chapman BMW. Craig Rusin was the definition of professionalism and made me feel comfortable throughout the entire process while being a expert on every model Chapman BMW had on the lot. I knew I wanted a BMW but I did not know which model however Craig Rusin was patient with me while explaining the features of every model we looked at. Like I said my situation was different and having corporate car insurance in my companies name meant I would have a "gap" in insurance even though I was driving 15-20k miles each year for the past 4 plus years without incident(knock on wood). Craig Rusin recommended insurance companies with the lowest rates and was involved in steps where he didn't have to participate but he did and I am thankful for his knowledge. Craig Rusin has earned a customer for life!!
Can’t tell you what a great experience I had at this dealership with my salesperson Glenn. I drove 2 hours from Tucson and it was worth every minute! Glenn and the dealership delivered on every single promise on my used car buy and went above and beyond to make sure everything was perfect. I will absolutely be buying my next car here.
POSITIVE, POSITIVE, POSITIVE! That???s how I felt about my recent car purchase at Chapman BMW on Camelback. This was my second purchase at the dealership, which has treated me as a valued customer for nearly 5 years! I met Craig Rusin in 2014 when I walked onto the lot. He is personable and professional, and made me feel that my needs came first from the moment we started conversing. Just like my first car purchase, on my second purchase he did not pressure me one bit. He took time to sit with me, look at different colors and options, and made sure I was in the right vehicle. I cannot be happier! I purchased an M3 in 2014 and now an M5. I traded in my M3 to Chapman and was given a very competitive value. Additionally, on both cars, I was given lucrative financial incentives to acquire the vehicle and came away feeling great about the price I paid. And to top off the entire experience, after spending over an hour with me showing me all features of the vehicle, Genius John Wallace drove to my house and programmed my garage to open with the buttons on my rear-view mirror! If you want a great car buying experience where you are treated as you should be, with your needs put first, Chapman BMW on Camelback is the dealership and Craig Rusin is your guy!
I purchased a few vehicles from Craig and there???s a reason you go back to someone that takes your money! 😊. Thank you for always taking your time to answer all my questions, ensuring I am looking at all options and just overall being a great person! A vehicle can be purchased at any dealership but the experience and professionalism that I have come to expect is the reason you keep me coming back.
Got a great deal from JC Chockrach. He'll give you the shirt off his back. Thanks for the shirt JC, it was a brand new one to be honest. JC will do it all for a sale ! JC Chokrach Chapman BMW on Camelback (480) 274-1095 jcchokrach@chapmanchoice.com
I recently had the pleasure of working with Craig on my second i3 lease. Craig helped me with the first lease about three years. The experience was so great, and I loved the car so it was an easy decision to go back to Craig for version 2.0! Craig was fun to work with and very knowledgeable about the features of the car, especially what changed from the prior version. Overall it was a great experience; quick and easy without any hassle. He even helped me setup a ???new shoe fund??? (inside joke). I highly recommend Craig to anyone that is considering a new BMW.
Got a great deal from JC. Will be recommending him to all my friends and family. Will literally give you the shirt off his back to make a deal. Thanks for the shirt JC ! The CPO sales team is just east on Camelback. JC Chokrach Certified New & Pre-Owned Bmw Specialist Chapman BMW on Camelback 1144 E Camelback Rd (480) 274-1095 jcchokrach@chapmanchoice.com
On Friday, October 6, 2017, we bought our 5th or 6th car from Chapman BMW in Chandler. The process was simple. We found the car that we were interested in on the Chapman website, called Karl Muik at the dealership to verify that the car was available and would be at the Chandler location on Friday. The next day we drove down to see and test drive the car. The price was exactly as presented on the website (a 2017 used 430i Gran Coupe with 15,000 miles and a hefty discount and other incentive), we opted to purchase the car and were out of the dealership with the car detailed within 3 hours.
I recently bought a used BMW 135i that I found had some hidden front end damage (I did not buy the car from Chapman). I wanted to get this taken care of the right way. I found that Chapman's prices were competitive with other auto-repair shops with the added measure of knowing it was fixed by the dealer, and never worrying about getting a loaner. Chapman has always had a great loaner fleet available. What impressed me the most about my service advisor, Vince Adams, was the care and dedication he showed to getting me the right information. He patiently helped me look up and evaluate different spoilers, getting some shipped in so I could see them in person, and walking me around to show me the possibilities even though I ended up going with an aftermarket that he couldn't acquire through BMW. While he wasn't always available by phone when I called randomly, he was very quick to respond via email and was a great communicator through the process. He took the time to bring me the replaced parts at pickup and explain exactly what the damage was and what they did to repair/replace it. It meant a great deal to know that Vince was working with me to accomplish what I wanted and was not a token dealer-customer salesman...never did I feel like he was trying to upsell me on service I didn't need. He was very knowledgeable and personable and I felt that he was doing his best to help me make the best decisions. See you at my next oil change!
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Carvana-Touchless Delivery To Your Home Review
BEST car buying experience EVER!!!!
by kat300 from DealerRater.com
December 3, 2018
4.4 (2062 reviews)
My husband told me about Carvana from a commercial ad he heard/saw. I laughed about it and said 'yah right, there's gotta be a hitch somewhere'. A few weeks later, he brought up Carvana again....curious, I decided to check it out online. The key words there was 'check it out'. I ended up buying a vehicle a couple hours later. Yeup, it was just like that. No hassle, no hidden costs or agendas. So after reviewing everything on the site, I started looking at minivans....I started falling in love with minivans....I started buying minivans....all through carvana. Once I locked in the one I wanted, I went through the credit process, documentation process, and pick up date (I chose pick up - because at this point, I still felt a little 'leary' about the whole deal'. It was so simple, and so honest, and so real. Over the course of the next 24 hours, all my submitted documents were approved and we just had two days to go to pick up the new mininvan. When we got to the store, it's not like a dealership with a lot, but it had three beautiful, well lit, very clean, showroom like bays that your vehicle is sitting in for your to do a complete inspection of it. It was very classy. Please note, our particular location does not have the car vending machine just yet. After passing our over check, I hopped in the car and drove it 65 miles home. She ran like a charm and I knew I had 7 days to decide if I wanted to keep her not. At day 3, although I loved her, she didn't have all the bells and whistles I truly wanted so that evening, I was back on the Carvana site, shopping for a replacement minivan....it's so easy to do when it gives you results based on your financial settings....I found the new 'her' a few hours later. I ordered her up and made the quick call explaining I was swapping and chose to have the vehicle delivered instead of going there to save time. The whole swap process took 2 days...they pulled up right to my house with my next new minivan. In my eyes, she was perfect, but I found a flaw before she was even off the truck. There was a huge bolt in the back tire. I was so disappointed. But Carvana took care of that so amazingly over the top.....they still brought her off the truck so I can check out the interior, test drive it, etc. We found a few more things that we felt should be fixed...minor things. Carvana took note of the items, and took the vehicle back on the truck but promised me (because I really wanted her that day) they would bring her back with a new tire....they kept their promise, three hours later she was back with a brand new tire, not one, but TWO brand new back tires. And they put an extra Carvana cup in the car for me. They swapped the minivans and off the old one went and there I sat with the new one. Smile ear to ear. I worked with Carvana on 6 items that we believed needed repair before committing to keep the vehicle. Carvana went above and beyond. I got an estimate for the repairs at a local shop, Carvana approved it, and within a few weeks, all repairs were completed through Carvana and I have the perfect vehicle, no hassle, no hidden agendas. And every person I dealt with on the phone or in person were ABSOLUTELY AMAZING, FRIENDLY, HELPFUL, AND JUST THE BEST!! My Carvana experience was the absolute best. I will never go back to buying a car the old 'car dealership' way. And ironically, we had bought our other vehicle from a dealership just 3 months before being introduced to Carvana. I will give one warning about buying a vehicle through Carvana this way....it can be addicting..lol :-) Yes, I still shop Carvana cars every now and then....I don't even need a car, I just love seeing what Carvana has because it was sooo simple :-) Thank you Carvana for a trememdously wonderful experience.
2018 BMW M4 Base Review
So much fun!!
by John TFC from UK
December 30, 2018
5
These cars strike an unbeatable balance with regard to, performance, reliability, price, a manual gearbox, looks and practicality. I love my competition model, it's astonishingly fast, has handling near the limit that's exciting but predictable. MPG is way better than the old V8 and the competition cars sound great, combine this with the slick manual gearbox and you have a fabulous drivers car.
I purchased a 2015 Porsche 911 Turbo from Certified Benz and Beemer several months back???there were some chips along the front fender when the car was delivered, and I protested to the dealership to no avail. I was dissatisfied, and made a harsh assessment during my review. I am thrilled BEYOND to rescind those remarks after speaking with the owner late last week. (I was on vacation at the time and we have traded phone calls over the last few weeks) There was no quibbling, no excuses....simply he said they didn???t handle it correctly and he wanted to know what he could do (anything) to make it right! Talk about a breath of fresh air....he took the time to go back (on a sale already closed) and try and remedy a situation. He had already spoken with/to his employees and then reached out to me to see what he could do. He then told me if I was ever in the market for another car to please reach out to him personally. Jack is a stand-up guy and his humility and integrity are no doubt why his dealership is so successful. You simply do NOT see this level of customer service and commitment (anywhere) any more....least of all in the car business. He has re-earned my business! The car is magnificent and I didn???t ???want anything??? in return???I had the minor repairs made, and Jack even offered to pay for those. I am happy to report a great ending to my car buying experience!
2018 BMW M4 Base Review
For the money it’s really not worthy
by Samcam985 from Tarpon springs, fl
October 25, 2018
3
Traded 2017 Jaguar sport suv for bmw M40i series & it is totally disappointing. Doors are flimsy, cheap & hollow. Interior leaves much to be desired: controls ok. Computer system doesn’t always work- it crashes & restarts for no reason. Sad I purchased this vehicle.
It is fast that’s a Good thing!
My son and I came in just to see the prices on 3 series for my son, the sales person Cynthia was so helpful we got a lease for my son and I asked her what she could do on my trade in, I wound up trading 2 cars and picking up 3 in total. Cynthia is the most helpful sales person I ever met. Cause of her I walked out with 3 great deals, they really worked with me on the prices and on the trade in value. I highly recommend anyone who is looking for a BMW and ask for Cynthia.
2018 BMW M4 Base Review
Fastest car I have ever owned
by JAEsco from Whittier Ca
July 5, 2018
5
This car does everything it is intended to do and that is go fast and look awesome doing it!! The engineers at BMW did not compromise a darn thing!
Very fast and comfortable ... and holds two sets of golf clubs ... and is a hard-top convertible!
would also classify it as a luxury car ... great handling also
Quick response; salesperson accommodated my schedule. Test drive was average length. I knew more about the car than the sales person did but it was an exotic car so that is understandable
2018 BMW M4 Base Review
Hold onto your butts!
by EricM4 from Charlotte, NC
February 1, 2018
5
Anyone looking at the BMW M4 knows what they want. Not just a sporty car or a fast car, but something special. I previously owned a BMW 435i M-Sport, which is a sporty and fast car in it's own right, however, it's nothing compared to the M4. With the Competition Package, my M4 has 444 hp, which although completely unnecessary, is absolutely thrilling! The sound that comes from the quad exhaust is enough to scare small children and thrill motorheads like me. I know it's about $20k more than a loaded 4-series, which is enough to pick another small car, but if you want something different and something truly special, you will not regret stepping up to the M4.
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