All went well with Brian in sales. I previewed the car over the internet on Cars, got a deal sheet by email and drove from Maryland to New York here alll went well Until the business manager was so busy that I waited for an hour + to sign papers. Brian was great but the process took too long. Of course it was Black Friday. The 240 I X Drive is great. Larry
Everyone was great!
Kevin lessened to my concerns and addressed all with solutions and suggestions.
Alexis was friendly when scheduling my initial appointment then very accommodating when I needed to re-schedule at the last minute.
Vincent and the entire service department are always a pleasure. My car has almost 100,000 miles and it runs beautifully due to their attention to detail and responsiveness to customer needs!
Had to travel over 4 hours from NH to look at a Land Cruiser they had. I arrived late (my fault), but the sales team was very responsive and focused on my needs even though they were very busy that day. Tom Forte did a great job even though he wasn't that familiar with the vehicle (not expected). He allowed me all the time I wanted to look at it, then they listened when I was negotiating for the best price on my trade. I was impressed how they worked really hard to get all the paperwork done at the end of the day on a Friday, so I could leave with the vehicle and get home, even getting it fully registered for me from another state. They even called my insurance company and made all the arrangements while I was dashing off to the bank to get a check. I wish all car dealers were this nice to work with!
BMW of North America LLC 300 Chestnut Ridge Road Woodcliff Lakes, New Jersey 07677-7731 Attention: Ludwig Willisch June 5, 2017 Dear Mr. Willisch I???m nearing one thousand miles on my new 340xi and am enjoying it thoroughly. I ordered it with the track package and the power and sound option upon the advice of my sales advisor, Craig Cayetano, and have not regretted the additional cost for one moment. This car is my sixth BMW and clearly my favorite! It is actually almost as thrilling to drive and my Porsches. My purpose in writing you today, however, is not to express my satisfaction with the car but rather to express my satisfaction and appreciation towards Craig. Craig was extremely helpful and knowledgeable during the ordering and delivery stages and continues to be a helpful and friendly resource today. He is able to straddle the line between being an advocate for the dealership and an advocate for the client. This left me feeling cared for and trusting that I was dealing with an honest organization. At the delivery center, beautiful facility by the way, I was assigned a team of ???geniuses??? who began to introduce me to the car. Having experience with the car meant that my questions were more sophisticated and once they realized that Craig was my sales advisor they said ???Let???s just wait for Craig he???ll be here in a minute???. I was amazed at the completeness of his knowledge and by the respect he commanded by those around him. I, and I dare say the geniuses, profited from his experience. I???ve continued to rely upon him over the weeks since delivery and always find him accessible and helpful. This quality is particularly admirable since there is no commission on the horizon. In conclusion, he is an asset to Park Ave and to BMW. If you have not had the opportunity to meet this young man personally I urge you to do so. I thank you for his service. Respectfully yours, Michael L. Sakowitz, Ph.D. Cc: Wayne Carenza General Manager/Park Ave. BMW
I found the car my wife wanted online. It was 2 hours away, so I reached out with questions by phone. Sabit surprised me with the openness of information. He did not try to drag me into the dealership like many other dealers I contacted before him. We talked and texted throughout 2 days. Finally agreed on the car and terms. Sabit advised on the ongoing rebates available through BMW and ended up saving us $4,000 (recent graduate and loyalty rebates). Delivery process was awesome! Sabit and his team went over every new feature of the car and set up all connected services within minutes. Paperwork took 25-30 minutes. Finance manager, Tony, through in some heafty discounts on the extended warranty, which we planned on getting at a letter date. He made it make sense at the time of purchase. Bottom Line - experience was awesome, wife loves the car and we got a tremendous deal!!! I???m sure we???ll be doing this again soon to replace mine. Thank you Sabit!
Just purchased and picked up a CPO 2014 650xi Grand Coupe. Saw the car at Park Ave BMW on the internet. I traveled 75 miles to buy the car. My experience couldn't have been any better. My salesman, Danny Pieroni stayed in close contact with me as the car went through certification. I was renting a car at $500 week due to the fact that my previous car was totaled, so when it looked like the car would be delayed two weeks due to a needed part (cosmetic) that had to come from Germany, Danny quickly arranged to have the car delivered immediately. (Of course once the part comes in I will go back and have it installed.) This about my sixth or seventh BMW but the first I have purchased from Park Ave BMW. Everything about the purchase and delivery of this car has exceeded my expectations!
I was extremely pleased with my purchase at Park Ave BMW. Stephan Hadzhiev did a great job on helping me select my 430xi gran coupe. One of the concerns I had was whether or not I would be able to get a refund on some recent warranties on my 2013 Bmw 528xi. He not only helped me get the refund, but he went with me to make sure that they service reps wouldn't give me a hard time. Stephan exceeded all my expectations for this purchase. Now the only question is when are they going to promote this exceptional individual to amanagerial position? Roger was great too! Thank you both!
Maybe I didn't deserve a beautiful CPO 2014 Alpine White BMW 535i xDrive with Cinnamon Brown interior (FULLY LOADED!!), but then again maybe I did! There was a hiccup in the beginning, not going to get in the details but it's what happen after is what made this experience incredible! My sales person Christian was very friendly, easy to build a rapport with, and very knowledgeable. I would definitely go to him again. Jack, the financial manager busted his butt off to get me this Bimmer. When the banks were hesitate, Jack wasn't. He fought for me to get this car! He's very professional, easy to work with, and explained every detail multiple times so I understood what was happening. The hiccup was quickly fixed by the General Manager Wayne who signed off on the new deal (FULLY LOADED!!) which surprised me. I thought they would be the stereotypical dealership but it was the opposite. He went out of his way to please my wife and I! Honestly, if I went somewhere else, I probably wouldn't of gotten the deal that I received at Park Ave. Thank you Wayne, Jack, and Christian!! Our first BMW, still can't believe it!!! So proud of this car!!
Boston BMW dealers should learn from Jack and Park Ave BMW. I am from Boston and ended up driving to Rochelle Park to trade our X1 and purchase our X3 (CPO); and will return to Jack and Park Ave BMW when we are ready for our next vehicle. Jack was really honest and fair from the moment he contacted me (based on my internet inquiry) telling me what the dealership could do and couldn't do. I liked that...to the point that while I was also negotiating with other dealers within 250 miles from Boston, none could compete or were as a fair and honest both in pricing our trade and in the deal they were offering. Jack and Park Ave BMW were not just competitive...they were exceptional. Jack did this, not as the typical car salesperson (which I experienced in person in the Boston area, and some of the other dealerships in the 250 mile range from Boston, who were trying to sell me their X3; Jack just wanted to be personal and upfront. No pressure; no gimmics; just truth. I like that in a person. Pictures were not even up on the website, so Jack went and found the X3 and took some pictures and emailed them to me. Then followed up. It didn't take long until we had agreed on numbers, with both the trade it and purchase of vehicles, sight unseen except for pictures. My wife and I drove on MLK day to NJ from Boston to look at the X3 and make sure that there wasn't something that we couldn't see in pictures. Jack called us while we were on our way to make sure everything was ok, then greeted us and took us right away to look and test drive the vehicle. Then as we sat in his office and knew we had made up our minds to finalize the deal, Jack came up with a plan so that I wouldn't have to drive back to NJ later in the week to pick up the vehicle and trade in our X1. Instead he spoke to our insurance agent worked out the details, had the vehicle detailed a second time, and then helped us as it got dark and cold outside to take our belonging from the X1 and transfer them to the X3. Then he helped us understand some of the technology of our new vehicle, set some of it up and waved as we drove away. We then went for dinner to NY and he contacted us to make sure we got to our destination ok. During that time he shared with us a story of how over the weekend, he went beyond to insure that the car was ours, when another salesman wanted a sure deal and sell it to another customer. Jack made it clear, that they had made a deal and that the vehicle was ours. He had made a commitment, and it was the only way he does business. Thanks Jack.... for your integrity and just being you during the entire process -- not a carsalesman, but a mensch.
Writing reviews is not my thing. The fact is, I have never written a review but my experience with Haasan Pires was sensational so I vowed to make time and write one. I had an opportunity to work with Haasan for my BMW 535i Xdrive - the guy is natural, he cares, he's knowledgeable, friendly, no pressure whatsoever. What more can a customer ask for? Not only did I get a kick ass deal on my 535i, I was also humbled by his selflessness. I traded a Jeep which was registered in my wife's name (wife wasn't present during the trade - we live in northern CT). Getting to the end of the deal, we realized that my wife needed to be there to sign for the transfer of plates. Haasan worked his magic and helped me finalize the deal - now the juicy part: We needed my wife's signature to complete the deal so Haasan volunteered to drive back with my to CT so that my wife can sign. Long story short, this guy drove to CT with me to get my wife to sign the papers. He easily could've told me to come back with my wife to sign then pick up the car but he went out of his way to do what he did. HE'S THE REAL MVP!! Why wouldn't you want to work this Mr Pires? HURRY AND GO SEE HIM AT WIDE WORLD BMW - RT 59 NY.
We saw World Wide of Cars BMW on line, searched their certified pre-owned vehicles and found a couple we were interested in. We requested a salesperson to call us back and Haasan Pires replied and we set up an appointment for 4:30pm. We got their late due to traffic and they were closing at 6pm but he waited and didn't make us feel we inconvenieced him. We saw a couple of cars and decided to allow him some time now knowing our requirements and return the next day around noon. When we arrived he had mutliple vehicles we could see and he couldnt have been more accommodating. We ended up purchasing a CPO 328Xi. They detailed the car, replaced the batteries in the remotes, filled the gas tank, registered the vehicle and delivered it to us showroom new within 2 hours. The Finance Manager Gary Shapiro treated us like family, Willie Gallagher the CPO Manager was great and the BMW Tech Guru Tyler was extremely helpful explaining to us the options we didn't even know was included. The best experience and as I stated Buying the car was as great an experience as owning it.
Going through the process of buying a car sucks. If you actually enjoy it, then I can only assume you like other fun things like paying taxes, unclogging toilets, and papercuts. I was perfectly content with my awesome VW TDI until the whole Dieselgate scandal went down. Even then, I would've bought another VW with my buyout money, until I saw this Ford Fusion Sport. Awesome car, but was it enough for me to switch? It was when I saw the listing from Prestige Volvo for a used, 2017. First thing I noticed is that is was the lowest priced 2017 Ford Fusion Sport on a nationwide search using one of the car apps. The other thing was that it had all the options. Ok, it doesn't have the Active Park Assist, where it parks the car for you. That's fine since I've known how to park a car for years now. But all the bells and whistles, and the lowest price? Had to be a catch somewhere. I sent an email asking for more info, and Tina (AKA Lady Fantastic) was in touch with me almost immediately. She took the time to do TWO video walkarounds of the car. She showed every inch of the exterior and interior, twice. Two times. She did this in a walking boot, having sustained a foot injury while saving some nuns from a group of muggers using her kickboxing skills. Oh, it's true. The listing also had the Carfax readily available to inspect. I asked her to send me a breakdown of the total price, all in. Very standard stuff. Taxes, title, tags, and the $399 processing fee was super reasonable (I've seen dealers with a processing fee of $1000+) No catches. Just a great price, on what was looking like a great car. Savvy me decided to negotiate for the next scheduled maintenance to be done before I agreed to buy. Tina called me and said that it had already been done, AND they put new brakes on its front and rear. I'll just shut up now and hand you my money. We agreed to meet up on a Wednesday evening. Delays caused me to get there a little before 9 pm. They close at 8, and although I am certain everyone wanted to go home after a long day, Tina and the staff couldn't have been more welcoming and inviting. I was in and out in less than 20 minutes and driving my Ford Fusion home. I had told Tina the day before that after I picked up the car, I was driving straight to White Castle for celebratory burgers. And guess what? She actually plugged it into the GPS so when I fired up the car for the first time, it was ready to take me right there. Yep. Oh, did I mention that I came up from the Washington D.C. area to buy this car? I did because that was the level of service and care I received from Tina and the rest of Prestige Volvo. Let me also mention that they are reimbursing my taxi fare from the airport, AND when I arrived, Tina told me that she accidentally did the calculations wrong and she overquoted me by $90. Most dealers would keep their mouths shut and pocket the money. Not Tina. Top notch, and high class all the way. If you're in the market for a new car and are within a reasonable distance from East Hanover, NJ, take my advice and contact Prestige Volvo and ask for Tina. If you don't, then you aren't very smart and I can't help you. The car's amazing by the way.
2018 BMW M4 Base Review
So much fun!!
by John TFC from UK
December 30, 2018
5
These cars strike an unbeatable balance with regard to, performance, reliability, price, a manual gearbox, looks and practicality. I love my competition model, it's astonishingly fast, has handling near the limit that's exciting but predictable. MPG is way better than the old V8 and the competition cars sound great, combine this with the slick manual gearbox and you have a fabulous drivers car.
All went well with Brian in sales. I previewed the car over the internet on Cars, got a deal sheet by email and drove from Maryland to New York here alll went well Until the business manager was so busy that I waited for an hour + to sign papers. Brian was great but the process took too long. Of course it was Black Friday. The 240 I X Drive is great. Larry
Traded 2017 Jaguar sport suv for bmw M40i series & it is totally disappointing. Doors are flimsy, cheap & hollow. Interior leaves much to be desired: controls ok. Computer system doesn’t always work- it crashes & restarts for no reason. Sad I purchased this vehicle.
It is fast that’s a Good thing!
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Carvana-Touchless Delivery To Your Home Review
BEST car buying experience EVER!!!!
by kat300 from DealerRater.com
December 3, 2018
4.4 (1978 reviews)
My husband told me about Carvana from a commercial ad he heard/saw. I laughed about it and said 'yah right, there's gotta be a hitch somewhere'. A few weeks later, he brought up Carvana again....curious, I decided to check it out online. The key words there was 'check it out'. I ended up buying a vehicle a couple hours later. Yeup, it was just like that. No hassle, no hidden costs or agendas. So after reviewing everything on the site, I started looking at minivans....I started falling in love with minivans....I started buying minivans....all through carvana. Once I locked in the one I wanted, I went through the credit process, documentation process, and pick up date (I chose pick up - because at this point, I still felt a little 'leary' about the whole deal'. It was so simple, and so honest, and so real. Over the course of the next 24 hours, all my submitted documents were approved and we just had two days to go to pick up the new mininvan. When we got to the store, it's not like a dealership with a lot, but it had three beautiful, well lit, very clean, showroom like bays that your vehicle is sitting in for your to do a complete inspection of it. It was very classy. Please note, our particular location does not have the car vending machine just yet. After passing our over check, I hopped in the car and drove it 65 miles home. She ran like a charm and I knew I had 7 days to decide if I wanted to keep her not. At day 3, although I loved her, she didn't have all the bells and whistles I truly wanted so that evening, I was back on the Carvana site, shopping for a replacement minivan....it's so easy to do when it gives you results based on your financial settings....I found the new 'her' a few hours later. I ordered her up and made the quick call explaining I was swapping and chose to have the vehicle delivered instead of going there to save time. The whole swap process took 2 days...they pulled up right to my house with my next new minivan. In my eyes, she was perfect, but I found a flaw before she was even off the truck. There was a huge bolt in the back tire. I was so disappointed. But Carvana took care of that so amazingly over the top.....they still brought her off the truck so I can check out the interior, test drive it, etc. We found a few more things that we felt should be fixed...minor things. Carvana took note of the items, and took the vehicle back on the truck but promised me (because I really wanted her that day) they would bring her back with a new tire....they kept their promise, three hours later she was back with a brand new tire, not one, but TWO brand new back tires. And they put an extra Carvana cup in the car for me. They swapped the minivans and off the old one went and there I sat with the new one. Smile ear to ear. I worked with Carvana on 6 items that we believed needed repair before committing to keep the vehicle. Carvana went above and beyond. I got an estimate for the repairs at a local shop, Carvana approved it, and within a few weeks, all repairs were completed through Carvana and I have the perfect vehicle, no hassle, no hidden agendas. And every person I dealt with on the phone or in person were ABSOLUTELY AMAZING, FRIENDLY, HELPFUL, AND JUST THE BEST!! My Carvana experience was the absolute best. I will never go back to buying a car the old 'car dealership' way. And ironically, we had bought our other vehicle from a dealership just 3 months before being introduced to Carvana. I will give one warning about buying a vehicle through Carvana this way....it can be addicting..lol :-) Yes, I still shop Carvana cars every now and then....I don't even need a car, I just love seeing what Carvana has because it was sooo simple :-) Thank you Carvana for a trememdously wonderful experience.
2018 BMW M4 Base Review
Fastest car I have ever owned
by JAEsco from Whittier Ca
July 5, 2018
5
This car does everything it is intended to do and that is go fast and look awesome doing it!! The engineers at BMW did not compromise a darn thing!
Drove all the way from Maryland for the diesel 3 series. This is a rare vehicle to find with below average miles and auto Expo was the only one to have it with the options and color I wanted Max (sales) helped me to quickly get the sale done right before they were closing, including printing insurance cards from my company. I was glad about that and everyone was friendly, Cassidy was friendly and helped check that the vehicle was in stock and followed up to see if everything was OK. She can be hard to get a hold of though. Eric helped with the loan paperwork and was friendly and we talked about the future trends of oil prices and rare earth metals. Just make sure you arrive early because they close by 5 pm on Friday afternoon and you need to plan on about 1.5 hours for everything at least. They were good to work with to help me by fedexing a copy of the paperwork and an updated New York temporary transit permit, the bill of sale and a copy of the loan/finance paperwork. They we're even able to help me with a lower interest rate than I was originally quoted!! I'm thankful to get the deal done and not have to drive back from Maryland to New York so we are completing the paperwork remotely. This is something I knew needed to happen doing the purchase at closing time. I will give an update when it's all done. Ed from Maryland Purchesed stock #30695A on 10/19/2018
2018 BMW M4 Base Review
Fastest practical car I have owned
April 19, 2018
5
Very fast and comfortable ... and holds two sets of golf clubs ... and is a hard-top convertible!
would also classify it as a luxury car ... great handling also
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