I do not normally post reviews but I had to for this dealership. I have been searching for my dream car for over a year and have dealt with private sellers, low and high volume dealerships and some of the worst customer service you could possibly imagine. My search included over twelve states and twenty dealerships. I have to be honest, when I reached out to Ziegler my optimism was at an all-time low and I was ready to call it quits. I first made contact with Kyle Nagy from the sales department. Kyle was very prompt in responding and following up to my inquiries. Knowing exactly what I wanted, I made numerous requests and inquiries that most salespeople would have thought of as burdensome. Kyle always delivered and maintained his professionalism even in the most heated of discussions. When I returned to close the deal I noted that even Ziegler’s shuttle driver was a class act who shared a wealth of stories, pictures, and knowledge about cars. The *only* complaint I would have is that I was not informed that BMW ConnectedDrive would be discontinued on my car only a couple of months after my purchase. This rendered most of the safety features useless and absolutely would have been nice to know beforehand. Aside from that, I would recommend this dealership based on their promptness, professionalism, and inspiring inventory.
by GrandMaster Greg Washington from Orland Park, Illinois
November 6, 2018
4.6 (363 reviews)
I like the interaction with everyone I came in contact with at this dealership...
My 2004, 530 has over 200,000 miles and runs great...
It's time for an upgrade:)
This is the place I will shop for that newer vehicle as I have to stay with BMW:)
The Autobarn is amazing. They really care about their customers, I took my car in for an oil change and it being Saturday morning they were very busy. I was attended by Simon Kim who was great. He took care of me quickly and was very courteous. People like Simon Kim are the reason I drive out of my way to go to the Autobarn for service. The facility is slso a great place to hang out and wait with coffee and snacks, tv and internet access you can relax while you wait.
We had a great experience here, we live about 1 hr and a half away but would go there again, professional, informative, relaxed, and helpful!!! Thank you Rhoy!
Quick contact from the moment I inquired on a used car. Roy sent great photos and called with information.
Appreciated the team effort when one is out of the office, another, Spiro was updated and met us to show us the car.
Paul handled the finance part with integrity.
Every step professionally handled!
We highly recommend Perillo!
James was wonderful!
Everyone was very courteous and made sure that I was taken care of in a timely manner.
The only thing that I would comment negatively is that I dropped my car off at 7:45 am and it was ready for pick up till after 5:30.
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