New and used 2025 BMW X5 PHEV for sale near Chevy Chase Section Five, MD

Hi BMW Team, I wanted to share some feedback regarding my recent experience with Ali at BMW of Rockville. Once again, Ali proved to be an outstanding representative, completely on top of things. My visit was initially for a nail in the tire, which was promptly taken care of with a replacement. Ali then recommended a full inspection, during which a water pump leak was detected. He immediately informed me of the situation, quickly arranged a loaner vehicle, and reassured me, as I was understandably concerned about the discovery. He took ownership of the issue and allayed my worries. His customer service was, again, comforting, professional, and reassuring. Thanks, Ali, for a job well done. Best regards, Mr. Brock

Joel provides exceptional customer service and is attentive to my concerns! Thank you for taking care of my car and keeping me informed plus expediting repairs.

We brought in our 2023 BMW 330e for problem with it's rear tires. Robert was our service advisor and did a great job communicating with us and having our car fixed. We are very thankful for his great service and excellent communications.

I had my M550 BMW Serviced at Rockville BMW last week. William was the Customer Support Professional. Will kept me informed every step of the way and provided me updates throughout my wait in the lobby. His professionalism and dedication to client service comes as no surprise to me when it comes to Rockville BMW. Its simply the best dealership I've ever bought any car from. I want Thank Will as well as thank the tech who sent me the video of my inspection. -

I would like to express my gratitude for the excellent service provided by Mr. Méndez at the BMW dealership. From the very beginning, he demonstrated a professional, friendly, and attentive attitude, ensuring all my questions were answered and guiding me through the entire process with patience and expertise. His commitment to customer satisfaction was evident in every detail, making the purchasing experience smooth and enjoyable. Thanks to his advice, I was able to make an informed decision, and I am very satisfied with my purchase. I highly recommend Mr. Méndez to anyone seeking personalized, high-quality service at BMW. Definitely a five-star experience!

We have BMW Silver Spring customers for almost 3 years. We?ve leased two vehicles and are getting ready to do our third with them. The staff is extremely helpful, communication is great, and the service department has given us the highest level of service we?ve ever had from any dealer. I highly recommend working with BMW Silver Spring to anyone in the market for a new beamer

Great service from Greg Jackson. Had my car serviced with state Inspection and since my car was still within warranty, only had to pay the state Inspection fee. Car was washed, too, and the gentleman who guided me into the garage was really kind and helpful. Thank you both!

Great!!! Support from Derrick Mcquire (Sales) assisting me with purchasing a new BMW 5 series. Derrick McGuire was professional and kept me informed throughout the process. I have bought 4 BMWs from Passport and Derrick was the best!! salesperson I have worked with. Professionalism, technical competence and great communication skills! He provided that to me! Thanks again Derrick!

I would like to leave a review on Samuel Hinton. I have been researching for a s-class Mercedes via Carmax ads for the last couple of weeks. I came a cross a trade-in. that had just been received days prior at Passport BMW in camp Springs / Waldorf Maryland. upon further inquiry, I was contacted by Sam, who assisted and guided my wife and I. from start to finish. I was reluctant to make a car purchase online. Especially a Mercedes purchase at a BMW dealership. I currently live 300 miles away from the dealership. Sam assured us that this was an amazing deal on a beautiful car that was in his location for 4 days. he suggested that we put a deposit down on the vehicle to hold it until we can drive to the area to test drive and view the vehicle. during this process. he made clear communication on the process, expectations. finances,vehicle inspections and warranty. I usually do not take the time out of my busy day to write reviews, but I feel we would be doing a disjustice by not making everyone aware of the outstanding services that he provided as a representative for Passport Bmw. Did I mentioned that he had all of the documentation prepared prior to our arrival, and followed up to see if we made it back home safely. Now that's what I call " CUSTOMER SERVICE We wanted Sam to know that we appreciated his workmanship and customer service for a job well done for an extremely satisfied customer.

My X5 was brought in for a NO TONE issue. 2nd time. The first time we had to do a software upgrade. Ok. Issue not solved. I contacted Devon. He arranged for a loaner and to bring my car in. Devon and the team had the vehicle for some time. He kept apologizing about length of time it was taking. Explain I no how the car did not hold the necessary codes. I told him not to worry, to take their time. The car finally did it again. Intermittent issue. And Devon and the team were able to fix the issue. They were great. Always communicated.

Once again fantastic service from Jeff @Sterling Mini!! Totally recommend make your appointment watcha waiting for?

Great customer service, they attend quickly and inform the customer on all things pertinent to their vehicle.

Jeff at the Mini of Sterling which is part of BMW of Sterling is amazing, he is always so helpful and understanding of just how expensive things can be. He is always reviewing things and making sure he is saving me what he can. He is a service advisor you can trust.

I had a positive experience with the service department at BMW of Sterling. Scheduling was easy, and they were prompt with check-in. The technicians were thorough. My service advisor Ms. Tasha clearly explained what needed to be done and why. My vehicle was ready on time as promised.

My experience was wonderful! The dealership was clean, welcoming and thoughtful! Everyone my 4yr old son and I interacted with was refreshing!

Jae was my sales person who helped me through my new car purchase. He was the nicest sales person I ever dealt with. Thank you for your assistance.