Used 2022 BMW X7 for sale near Chevy Chase Section Three, MD

You get the highest score only because of Latasha Huffman. She is very attentive and listens to the customer. She took great care of me and my daughter. She goes above the norm. Great asset. Ya’ll’s customer service went down hill. I came when they had hot chocolate cookies and really cared. Don’t know what happened to y’all. Look at Acura Honda in Chantilly if you care to know what great customer service is. And treasure workers like Latasha

My husband and I purchased a vehicle from this dealership and it was a great experience. Our salesperson Jeff was very knowledgeable and helpful, and our finance POC Sarah was wonderful also. The overall process was very smooth and we would definitely give them our business again.

The salesman, Mr. Hernandez, was extremely friendly, patience, and very knowledgeable of the Kona. He explained the Kona's feature which I didn't discovered or remembered from our exhaustive research of the vehicle. He explained how to use these features before and during the test drive. Mr. Hernandez did more than selling the vehicle to us. He sold Koons. They should be proud to have such a salesman on their staff, kudo. It's a team effort at Koons, the salesman, sales manager, and the financing manager. We didn't finance, but the paperwork was handled by the financed manager. It's all digital and we were given a flash drive with images of the signed documents. It's our first time buying from Koons. We started out with our long time Hyundai dealer from whom we had bought new vehicle previously. We made an offer which they accepted, then they said, "we made a mistake in MD vs VA sales tax." We are from MD buying from a VA dealership. Fair enough, it was an honest assumption mistake, but they didn't come back with an updated price. We had no time to waste, so we went to Koons. We could have financed and then paid it off after a few payments to take advantage of the HMF $1,500.00 incentive, but the time and effort weren't worth it. We paid cash.

Always enjoy my service at sterling Bmw I can always get in and out without delay

Our service manager was awesome. She kept us informed the entire time and listened to what we wanted done and what we did not want done

Superior service with Julie!!! I also had a great experience with the car loaner folks. They called me promptly to let me know I left something in the trunk and held it for me until I could return for it.

Julie is always extremely helpful with accurate reliable information, timing, and pricing. The service loaner desk is a real time saver for extended services.

I was taken on time, explained about the wait time for my service, and service was completed as explained. I was totally pleased with my service.

I received service recently at Ourisman Kia concerning a recall notice involving its electrical wiring. I am grateful for the tech people and customer service folk there for remediating it quickly, efficiently and courteously. I dealt in person with a staffer named Diego. He was knowledgeable and polite. Recall notices are not what most look forward to. The people at Ourisman Kia made it an stress-free encounter. Thank you.

I had a wonderful experience with Mamta Vohra. She guided me through a very long process with charm and grace. I finally ended with a lease agreement on a new car. Not at all the way I imagined. Thank you Malta.