New and used 2026 BMW X7 SUVs for sale near Grafton, MA

Matt Roy is a terrific service manager for BMW in Shrewsbury. He’s exceptionally thoughtful, patient, kind and considerate. My wife and I have done business with him again and again over the years because of his ongoing commitment. He’s loyal and honest and incredibly kind to us. He’s been genuine and caring throughout. He seems like a son to us. Best, John and Doreen Hodgen

I want to take a moment to recognize and sincerely thank Douglas RJ Daugherty for the exceptional service he provided during a very stressful time for my family. In the days leading up to my son Josh Jr.?s return to Bucknell University on Sunday, August 24, we discovered that our 2021 BMW X3 was experiencing a coolant leak and issues with the heating module. We were aware the repair would be necessary at some point, but we believed we had more time to address it. Unfortunately, the leak began to worsen quickly?forcing us into a time-sensitive and difficult situation. With my son needing a reliable vehicle to get back to school, and the weekend quickly approaching, we were facing the possibility of either getting the work done immediately or trading in the vehicle entirely. I explained the urgency of the situation to RJ, and that?s when he truly went above and beyond. RJ moved mountains to make the repair happen. He arranged for a technician to work on the vehicle on Saturday, August 23?something that required going out of his way to coordinate and make special accommodations. He didn?t have to work that hard to help us, but he did, and it made all the difference. Not only did RJ get the repairs scheduled and completed, but he also explored financing options to ease the financial burden and even took the initiative to investigate our third-party warranty in hopes of helping us recover some of the repair costs. Throughout the entire process, RJ was professional, compassionate, and incredibly committed to helping us. My wife and I were extremely worried, but RJ?s persistence, communication, and reassurance helped ease our minds and gave us confidence that everything would be taken care of?and it was. I am truly grateful for RJ?s efforts and felt compelled to reach out to his leadership. He is an outstanding representative of the BMW brand and a rare example of someone who genuinely cares about his customers. We?ll never forget how he helped us through a very stressful time. Thank you, RJ?you have our deepest appreciation and loyalty. Sincerely, Joshua Clachar

I did buy 4 vehicles form thsi dealership and I always had a great experience with buying and also with the servicing for my vehicles . Best customer service overall with teh purchase and we are so happy with the dealership staff .

Ryan was a pleasure to deal with as was the entire support staff. A fair price and excellent service.

Always helpful and courteous. Love working with Dan and Teresa. They continue to help me in maintaining my BMW I appreciate all that they do

I had a terrific experience at BMW Shrewsbury. After having had a bad experience at another dealer, they really took care of me. I worked with Peter and Kenny and would definitely recommend this dealership. -Ana Burke

Great people process was perfect. My advocate. Gabriel was terrific. Would buy from here again. A quality company.. They also gave me a great price for my car.

Knowledgeable and helpful staff at the Norwood dealership. Took time to explain what I was experiencing with the vehicle. Good facility and comfortable waiting area.

Best service very kind staff,they go above and beyond to make sure they fulfill the promise

These folks are great every time I go there. Thanks for the quick service and clear communication. My wife loves her X3.