New and used 2025 Buick Encore GX SUVs for sale near Crystal Lake, IL

Jim Sprandel sevice mgr. very nice man and also explains everything to you clearly.The rest of the staff was also very pleasant. I would give this dealership 10 stars if I could. My car was washed for me and I needed it considering it was a cold winter day.

Being 65...using the Mybuick App to use the phone is way more challenging than I would like!! I'm not tech savvy and STILL can't figure how to get my phone calls to be heard in the cars audio! I think it's a "me problem" but wish it was as simple as linking the Android app and Mybuick app.

I have to say that Ryan and the staff at Napleton sure know what they are doing. They were quick to answer any questions I had and took away the fear of buying a car! They were friendly and knowledgeable and NOT pushy like most car salesmen. I walked away with a vehicle that I love and a great experience!! Thank you Ryan for all your help!!

ENCORE IS THE PERFECT SIZE, YOU DON'T SIT REAL LOW AND IT'S NOT SO HIGH YOU NEED A STEP STOOL TO GET INTO IT WHICH IS WHAT I LOVE THE MOST ABOUT THE ENCORE!!

Super honest deal. Used car as advertised, no surprises, no pressure. They detailed it for us while we did the paperwork.

Great people. Great service. Highly recommend Erick and team. They will give you a solid deal

Very smooth experience. Seann is an excellent young salesman. Darien will do anything to work with you. Erick, the manager is very accommodating. A++++ dealership.

I have never been happier since I bought my Buick at The dealership in Barrington Illinois Tim McIntyre was our salesman and Dave the manager Patrick in the finance department Went far above any expectation I had for any dealership we had been looking for a car for several months I’ve never bought a Buick It truly is The best car I have ever owned This dealership Made this purchase so enjoyable I recommend them to oeveryone

Jorge went above and beyond to make sure my car was taken care of, kept me informed during the whole process and even dropped my car off to me after hours.

Good service on my 9 year-old Lacrosse. Having always had the car serviced by Napelton, I am happy to report that it runs as beautifully as the day I bought it.

Kept me informed of status of repair so I could decide if I wanted to wait for the repair. Customer waiting area always clean and comfortable. If the repair extends longer than I can wait, will provide.a ride home which is a great service. Always explains what is needed and what can wait until next service date so I can be prepared for future maintenance. This helps me keep my car in great shape and prevents major issues.

Kim was incredible in helping me get my repairs covered by my extended warranty! Details of service were provided and car was ready when needed.

The entire team at this location far exceeded our expectations! Our sales consultant Sandi was extremely easy to work with, and he had our best interest in mind when working on a deal for a new truck. When it came time to financing, Alex ensured we got in and out with exactly what we needed. He provided us personal stories bridging to his recommendations that help guide my wife and I in a direction that surpassed what we originally had in mind. Finally, throughout the visit Edgar and Manny ensured we felt comfortable as we worked though a deal that would ultimately have us driving home without any doubts in a vehicle that can grow with my family. They were the cherry on top to an already excellent experience. Thank you from the bottom of our hearts for such a great team!

Mark in service was a tremendous help. I popped into service when I unexpectedly had a tire issue and was not close to home. He squeezed me in and walked me through my options. Also worked to find me the best deal possible. Work was done in a timely manner and asked if I needed a ride somewhere.

Service is extremely good, always come here for service even though my vehicle is out of warranty.

Best experience i’ve enter had buying a car. Mike was my sales guy, just a great dude, not pushy, super informative and he was honest with me from start to finish, thats no the norm at many sales people. Jeremy the sales manager was also just all around great to work with. We came across an issue with the car I was purchasing and he immediately resolved the situation (to my advantage) and I just really appreciated how they handled every situation, because it could have easily gone sideways. Highky recomend Woody of Gurnee.

It was great working with this dealer. Mike was super knowledgeable and helpful and pleasant. We highly recommend!

Incredible service! Mike, our salesman, was very friendly and so helpful. He gave us time to talk privately, was patient while we asked numberless questions about the car we were looking at, as well as the buying process. He took us through all the ins and outs of our car showing us how each feature worked and he even helped us set up our phones with the car. We never felt pressured or rushed. The finance process with Brian was also pressure free. He explained as he went and kept things moving. We had a great team! Thanks, Mike and Brian!

Manny gave me a great deal on my new 2025 Buick envista ! I recommend manny !!!

When looking for a new vehicle contact Rocky! He is the man for all your car needs. He’s very good at his job and he makes sure you leave the dealership satisfied with your purchase and with a great deal. Wether you’re in the market for a new or used vehicle he will help find exactly what you’re shopping for. Recommend 10/10

Alex is the man to see he knows his vehicles. Easy to talk to great customer service, he finds the vehicle you need. Alex help us in every aspect. Would highly recommend this dealership and recommend you all to see Alex.

My first experience at this dealership will definitely bring me back. We are so happy with our purchased! We had Alex Alverio from Sales, he was very professional & helpful, has awesome customer service & we highly recommend Alex. Thank you so much and keep it up!