This is the third auto that has been purchased at Don Franklin Ford in London, KY by my family. The customer is treated with respect, never rushed to make a quick decision about a purchase, and any questions are answered with knowledge about the vehicle. I would highly recommend any one that is interested in purchasing a vehicle to go to Don Franklin. You won't have to look or search at any other business.
This car is too small for our needs
by Willie from Lakeland Fl 33811
January 14, 2019
No room behind the rear sear for very much. Only one arm rest? Hesitation on take off Rear camera is a joke. Very Very expensive to repair
Everyone I dealt with was friendly and efficient. It was undeniably the best customer service I have ever received at a dealership! It’s true that at Don Franklin, you’re not just a customer because they treat you like family! I highly recommend this dealership. You can buy a car anywhere but you can’t find this type of outstanding service anywhere else.
Great car for a family
by Family car from Rexburg, id
December 11, 2018
Great car for traveling around and driving. Smooth driving and easy to control in all types of weather. The price of the car makes it worth owning.
We went to Don Franklin Ford after all other dealerships fell through. We spent the better part of 5 hours looking at 3 or 4 different cars, one of which the company offered to have brought it for us. They were hospitable in every way and the gentleman who helped us wouldn?t stop until we found a great car at a decent price. Though it took longer than expected, we ended up with a great deal on a luxurious car. I will be shopping for cars here from now on.
My best car yet
by Ken in the Pines from Columbia, IL
January 1, 2019
My new caw=r is a 2016 Buick Enclave and I love it! White frost exterior w/ ebony leather interior; it's so luxurious! Best car ever.
chris was very good did what he said and said what he did...Thanks for a quick and easy transaction will shop here in the future first...
What a great car for the price
by GSofine from Clearwater, FL
October 11, 2018
I own a Buick Regal GS and it is just what I was looking for. It has the sportiness, comfortable stylish interior, aggressive exterior, bose sound system, navigation, and all the other bells and whistles. All this for a reasonable price. Life ot
Never went in but very friendly and timely emails!
by Chad from Murfreesboro TN
January 20, 2018
I live pretty far from the dealership but I found a truck on cars.com matching my wants. I didn’t buy, but they were very professional and timely.
This car very comfortable, rides like new.
by Peter from Valley cottage New York
October 9, 2018
This is a great value, it has a new motor (short block,reconditioned heads) and transmission. I am the second owner( since 2001) and I have put thousands of dollars into this car to maintain it. All maintenance documents available for view. Tires are like new, paint job is very good.
Don Franklin was one of the best experiences I have ever had at a dealership and I will be a customer for life.
Love my Buick Enclave
by JoCoSTEVE from Overland Park, Kansas
November 29, 2018
Great car. Comfortable ride, lots of room, good appointments. Has been very reliable with no issues needing repair. I wish it got better mileage, it it does hold 7 passengers and is a large and heavy vehicle. So I can’t have everything!!!
They made things happen when they didn't have to do so! Good bunch of people! They went out of their way to help!
Rides like a dream
by cocacolagal from Iron City, GA
December 10, 2018
Drives and Rides very smooth and comfortable. Beautiful exterior/interior. This vehicle has all the bell and whistles where technology is concerned. I would highly recommend others to purchase a Buick Regal.
Chris Mills was an excellent salesman. He called when he said he would , I can't say that about other salesmen at the somerset location. And was upfront about everything. The only downfall I would have is the wait time to finalize paperwork. Needs more than 1 person working on that side of things.
This is our first time purchasing a vehicle with this group and was very impressed
The car was exactly what I wanted!
by Audrey from Lykens Pa
December 25, 2018
The car had all the options I wanted: the color of car, Bose sound system, sunroof, and the turbo power, color of interior and the spacious seating area.
I got timely follow up when I called in to inquire about a car. The salesman was friendly and knowledgeable and I felt completely comfortable around him. I've bought several cars from Don Marshall and this certainly won't be the last!
Love my Buick
by Lindy - first time Buick owner from Powder Springs, GA
January 8, 2019
Good car on all counts. I'm still learning all the features;this is the first time I have owned a car with all the bells and whistles as they say. Love the look and it is reliable.
I bought this car due to the reviews and reports on its reliability, as well as the fact that it is a Union built vehicle. So far it has lived up to all of my expectations. It has great power, with the V6 engine. IT handles great, and looks great.
I bought my Nissan Armada new in 2013 from Van, which was the best salesman as far as were concerned. The other day my husband took it off the curb. Immediately after that my car started to make a clicking- clunking sound. I was to leave for Georgia the next day. I stopped by and they put it up on the rack and found that the brake cables broke lose from the clamp they were in and the emergency brake cover was starting to rub off. they retied the brake lines up and set me on my way with no charge. Jaime waited on me and he is very professional and friendly. I had a non eventful time purchasing the car, in other words NO grand wizards as I call it. I was told the bottom line price on the car, after researching and making sure it was a deal I purchased it. I hated buying cars in the past but not now, thanks to Don Marshall dealership and their wonderful auto lube department. that's the thing also the repair place wasn't even the service dept. it was their lube place at the bottom of the hill. I highly recommend and will purchase from them in the future. Thanks Jaime, Don Marshall and servicemen for getting me back on the road.
Pay to much
by LarryPop from Aurora, CO
December 23, 2018
First time with some style. Love the car. Very comfortable. Just pay to much. My fault. Should have stay with my first choice when it come to money.
I went down to Somerset from Louisville blind as to what type of dealership it was, and honestly, it was great. The staff let me take the truck out for a spin (even in the rain), then went over the strengths and weaknesses of the vehicle for my needs. We got rolling on numbers pretty quickly, and after a quick back-and-forth, we settled on a number that everybody could live with. The whole thing was pretty painless, and I'd recommend the dealership to anyone.
Love my ride!!!!
by Ava from Anderson
December 5, 2018
i have owned my used rendezvous for 6 months now and i love it. i had a motor put in it which is how i got it cheap. but has been very reliable. this is the most comfortable ride ive ever owned. the only problems ive had is the right front speed sensor keeps throwing codes and ive changed it twice. with no fix. no one can figure it out. but i dont mind it. doesnt slow me down. also the heat and air doesnt blow as it should till you get on the road so it makes for some cold idling breaks at work. lol. but its very safe. drives like a dream. the gas mileage isnt the best but i believe its great for an suv as heavy and well built as the rendezvous. so over all i think ima drive it till the wheels fall off, :P
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