Used Cadillac Escalade ESV for sale near Glenvar Heights, FL

I purchased a 2017 Dodge Challenger from Lithia Chrysler, Dodge, Jeep, Fiat of Spokane on 1/16/24. When I arrived home, I noticed a couple of issues I felt should have been disclosed pre-purchase. I contacted the salesman to discuss but didn’t think at that time there would be any resolution. As a result of what I felt was a non-response, I posted 1 star reviews of this dealership on 1/20/24 On 1/23/24 General Sales Manager James Richards reached out to me to discuss these issues. After a brief discussion, James resolved both of these issues to my satisfaction and I sincerely appreciate it. Thank you James. I would shop at this dealership for future purchases.

Absolutely love this SUV. beautiful in every way. after 88k miles there are only 2 negative things i can possibly say 1) the auto-braking feature while backing up will give you whiplash if somebody walks the vehicle but its a good thing just very violent. 2) she is the biggest thing on the road that you dont need a special license for which makes my wife terrified to drive it. she has definitely become a passenger princess in it which i kinda dont mind because i get to enjoy the joy of driving it all to myself.

Great service nice people clean environment Thanks to everyone over at Ed Morese thank you for all your help I will be telling friends about the great experience

The 2023 Cadillac escalade is absolutely beautiful, it has more features than anyone needs, (which makes it fun) Nice technology. Beautiful interior finish, beautiful exterior. The only downfall was on delivery we had a cut in some leather that GM stated was not a factory cut and they would not cover it, as well as a scratch in the window that they did cover. I find it frustrating that they so easily can deny any damage to the interior even on the day of delivery! The part is $1500.00 for a small piece of leather armrest, thank goodness Hansen motors in Brigham City were amazing and stated they would take care of it. We love the car, I just wish the Big GM would be a little bit more proud of their delivery and do a little better on the Pre-delivery and have ownership when something maybe wrong.

I've been to a lot of dealerships where I constantly feel ripped off. Lisa Hibbard at Sarasota Honda has always made me feel like she's working to help me the customer. Very thankful for her customer service.

Persistent ! Tried to made the deal work out ! Scheduled a viewing and followed up . Kat was great

18 Escalade ESV Platinum beautiful crystal white I read the expert reviews it said the ride could be better over most roads this vehicle is smooth as silk, ample power the new 10 speed transmission is smooth no issues Gas mileage 16.3 city and nearly 21 highway not bad. Plenty of safety features every option no issues great vehicle

Bought a car recently from here. Sales rep Zach was helpful. I had a lot of questions and he got the answers.

I just perched this SUV and I like it alot it's a very nice machine I'm glad I bought it. This thing got some go to it she handles great. I made her do fish tails on take off it was a test since I'm a test driver and she passed the test.

Gianna was amazing! She did a wonderful job helping us find the perfect vehicle for us. I am so excited with my new car!

I wrote a review a couple of days ago, but have since worked with Cadillac to resolve this issue and while it will not let me edit the last review I can post a new one. Working with service centers can sometimes be very challenging, especially as a woman that does not know very much about cars. It's essential to me that I am able to go to a place that I know I can trust. In February of 2022 I took my car to this dealership to get a new key fob after losing one and have my transmission inspected. My car was under an extended warranty and they were able to replace the transmission control solenoid and get both of my new key fobs under warranty and at the end of the day it only cost me $46! Along the way Tim Radice, my service consultant was absolutely phenomenal. He kept me updated and made countless calls to my different warranty companies to ensure I was spending as little out of pocket as possible. Within a week I had my car back. Sadly shortly after my transmission started acting up again and the problem was much worse. I took it back to the dealership and found out that the transmission cover had warped and it was going to be a $1,500 fix because my warranty had just expired. Tim did everything he could (he's awesome like that) and put me into contact with the service manager, Paul. From the moment I got on the phone with Paul I could tell he was handling this with the upmost professionalism. He was kind and patient and he let me spend 10 minutes walking him through the initial repair to my cars current state. Paul quickly jumped into action and got on the phone with GM to figure out why this was happening. He called me back after speaking with GM Engineering and let me know that there was some critical information GM had not relayed to them. Apparently any time you replace the solenoid you need to replace the cover as well, because it disrupts the seal and often causes transmission fluid leakage. Paul said they would 100% cover the cost of labor and asked if I would cover the $149 part, saving me over $1,000. So if course I said yes! They had no LEGAL responsibility to offer me this, especially given that they had no way to know this information at the time of the initial repair. It is; however, the right thing to do given that the issue stemmed from the initial repair. I am so thankful that Paul, Tim and the other Cadillac team members did their best to take care of me in this situation. Car troubles are never fun and are almost always quite costly. It's worth it to go to a place you can trust - and this is it.

Excellent mechanical upgrade from earlier series. Handles like a vehicle half its size with great transmission and suspension. Great ride quality and overall handling. Reliable thus far - 40K miles on it with one issue needed warranty replacement (starter motor). Unfortunately, the vehicle's overall ownership experience is marred by their utterly terrible CUE system. it is called "Cadillac User Experience" when it should be called "Cadillac User Exasperation". The system and touchscreen are about a clumsy as you can get - seems as if they were designed by engineers who never actually used their own creation. The CUE fails on several levels - the touch screen is overly sensitive and non-responsive at the same time (yes, we did run the "calibrate" function several times..did not help). Second, the system fails the "reasonable user test"; you cannot fully use front/rear controls, traffic controls, vehicle controls without referring continuously to the manual (there is a separate one for CUE - a real joke). Basic functions work ok..once you try to do something slightly non-stardard whoa be unto you.... Third, the navigation system is frozen in the mid 2010's....the traffic calculation for trip time is plain wrong (yes, the XM traffic information source is connected)....this is supposed to be a top-of-the line Cadillac in 2020!! to hire someone from Audi/BMW or somewhere else to show you how to do it...simply inexcusable for a "best effort" vehicle from GM in 2020 model year, let alone 2023! Lastly, the front seats have more adjustments/controls than you can count, yet the seat are uncomfortable over long distances - (yes, a separate indecipherable manual!)...also with the seats, the heat/cooling ventilation is less effective the the first Escalade we owned (a 2007 model)....way to go Cadillac. A very good vehicle that should be MUCH better given its cost and supposed statement of the BEST that GM can do for its vehicle type...FYI..we did have the premium version...

Leo made the whole buying experience easy and pleasurable. This is the second vehicle we have bought from Leo. I?ve dealt with other Nissan stores before, but the reason why we bought from the Tampa location was because of Leo.

This is the exact kind of vehicle we were looking for....Great Styling....Nice Ride and Low Mileage and lots of room for our Winter trips to AZ.

I want to thank Mr. Matthew P. for his professionalism and patience he provided for my husband and I . This young man will go far in life with his knowledge and Patience working with customers. Look out GM, lol. Wishing Matthew the best! We had a great experience at Big Star Cadillac. Thanks Lee & Karla Williams

If it were not for Mr. Orlando Tilian, I would probably be taking my car to Bremen Cadillac for service. He is the most confident thorough concerned individual I’ve ever dealt with. He should certainly be promoted to a higher level than he is currently more of the staff should be like him And Cadillac would perform better than it’s currently doing

Great servicer and showed me the car I wanted. Did not try to sell me models I did not ask for.

Luxury at its finest. The platinum edition was always what I wanted. Now I have one and it’s amazing. Power, comfort and size says it all.

I had an outstanding experience thanks to Jose ?JJ? Escobar, the Assistant Service Manager. From the moment I brought in my 2024 Chevrolet Corvette Stingray for service, JJ went above and beyond to ensure everything was handled professionally and efficiently. His communication was clear, timely, and honest throughout the entire process. He treated my Corvette with the care and attention it deserves, making me feel like a truly valued customer. It?s rare to find someone so knowledgeable and passionate about customer service. JJ is a true asset to the team. I highly recommend asking for him if you want your vehicle in the best hands!

Lori you very nice and kind with smiling face we are happy with your service Thank you very much 🥰🥰🥰

Tyler provided great service and an easy dealer to work with. No hassle getting a good deal on a nice truck. I would go back again

I owned a previous Escalade and I just knew that I wanted to own another one .....very professional at Dutton In Riverside Jesse Salesman was great thank you fast and easy

Spoke with Collins over the phone, explain what we were looking for and he worked with us an our price range and we purchased a truck that same evening. Good experience

It’s a beautiful car love the style and the handling It will be a great car for us to vacation in and drive every day

Have what needed nice dodge durango nice place, treated well. Would recommend it to anyone

I live in TX, It was out of state purchase. I bought car without test drive. car came clean, full tank of gas. most important no surprise. all made east by Derek Jones. Simply The Best. Jones Great response with timely manner. good Follow-up. polite very respectful, Easy and smooth transaction. Stephanie Vaughan was very good as well. only feedback they need to sand paper work wright away. not 3 week later. some stat like Texas car need to register with in 30 day to avoid penalty.

Worked with Jimmy. First class guy, very honest. Will buy again on my next purchase.

I will say this was one of the best buying processes I have ever had purchasing a car. This dealership is extremely professional. They don't waste time either and get to the point with everything. Service was the best experience. I was not a huge fan of the bank initially as they are hard to get a hold of. However, the Willis pros are top notch. My friend also had a great experience.

My experience in visiting the dealership was Great. The service writer was courteous and experienced. Thanks for a great experience with no hassle like most often found at other dealerships.