New and used 2025 Cadillac Escalade IQ for sale near Sunset Hills, MO

I recommend Banks and especially our sales person Kevin Mathis! He was knowledgeable, personable, and efficient. We also had a great experience with his manager and finance manager. Overall, I can’t say enough good things about the experience and I love my Denali. You are shopping for a new vehicle or use vehicle. I highly recommend banks and Kevin Mathis

Service department is top notch..best of the best! Friendly yet professional, capably handled my every concern. Ride to/from my office very nice and appreciated touch!

My experience with Hayden was great. He was knowledgeable, courteous, and willing to present my offer on the vehicle. I ended up purchasing in my home state but would highly recommend them based on my experience with them.

My interactions from scheduling the service, arrival, and leaving were all exceptional. The service advisor was friendly and the porters took care to keep te vehicle clean. The time it took to complete the service was as expected. So I will be returning when other service is required.

Always happy with the service I receive from this dealership. I’ve dealt with a few in the past and this is by far the best. Christopher is always on top of it.

Good dealership with much inventory. And the salesman was very helpful. He helped me finding exactly the car that I wanted. The salesman is named Ivalin Nikolov.

I needed a new vehicle and had decided to upgrade from my previous cars. A Cadillac was on my short list, so we started with Napleton Cadillac in Rockford. As we were looking at the cars, we were greeted by Alex, who brought us into the showroom to chat so he could find out more about us and what we were looking for. We took a beautiful new XT5 out for a test drive, and then went back in to chat more and get more information. I told Alex that I was just beginning my search, and he very nicely asked if he could give me a card, which of course, I took. Over the weekend he emailed me to explain current offers and rebates. After looking at a few other brands, I decided on an XT5, so we went in the following week to further discuss a purchase and look at a few new and preowned cars. Alex took the time to explain the specs on each one, making sure that I understood what each car had to offer. He wanted to make sure that I would be happy with the model I chose. Buying a car is a long process, but the Napleton showroom is very comfortable, and the fresh coffee and snacks kept us going! By the time we finished with the purchase, night had fallen and I wasn't comfortable driving a new car in the dark. Alex offered to have it delivered the next day. My beautiful new XT5 arrived the next morning at the appointed hour, freshly washed and detailed. Alex stayed to help us set up our Onstar service and get acquainted with my car. The overall service was simply impeccable. From the beginning to the end, I never felt any pressure, and everyone at Napleton made us feel very important and welcome. I am very happy that I chose to shop locally and that I chose this dealership. I want to thank Alex for making the whole process easy and pleasant. Five Stars!

Out of all the dealerships we?ve been to this one was the best one we had a great experience thanks to DJ! I was high recommended coming here!!

They make you very comfortable with the process of value of trade in to purchase. I recommend Palmen for any future vehicle purchases. I'm very pleased with them.

In and out, very smooth. No issues at all. The video of the service was pretty Kool. Price is very competitive. All my cars get their service there.

Our sales representative, Laura Pozo, was very attentive to our needs. After selecting the vehicle that we wanted to purchase, she expedited our closing experience with kindness, patience and professionalism. Our entire experience of purchasing this car was outstanding.

the ease of getting what had to be done completed. The facility for waiting to have my car taking care of was very comfortable.

My Cadillac had started make an odd sound. Koby told me they would need it for a couple of days. He kept me updated on what was found the cost of fixing it (if I wanted to). He was a great person to deal with.

Joe my service adviser is very helpful , courteous & knowledgeable. He took care of my car issues in a timely manner. The breakfast bar was delicious.

I had received quotes on various cars when looking for a car. Collin was very respectful & friendly the first time I was looking at purchasing a vehicle. I had contacted him recently after returning another brand vehicle due to misrepresentation by another dealer. Collin followed up with me about what I was looking for in another vehicle. I was able to get a fair & equitable deal. He even brought the desired vehicle to make sure it would fit into the garage with my other vehicle. I was very satisfied with the overall purchase. It was Collin's honest treatment in making the purchase. He even helped with installing personal settings on the vehicle, even after the purchase. I am enjoying the new purchase, too!

My experience was very good. Gavin was a good salesperson. However, I would NEVER EVER recommend a salesperson to tell ANY customer to put down $14,000 which was incredibly obscene for a down payment on a 3 year lease. You should NEVER be that hungry for a commission. My favorite salesperson that I knew for 35 years at West Herr East Aurora would never recommend that to me. That is the trust you build with your salesperson-customer relationship. If I had to do this all over again--I definitely would NOT. It was too late to back out of this deal. Basil is known for great deals, and this was definitely NOT a great deal no matter how you spin it. I was under much pressure myself to get a new car due to previous lease expiring, tariffs coming into the mix soon and my mom having cancer with only a few months to live. But, this scenario will never happen again, I will make sure of that.

Everything was excellent! It is the best place for service in the area. Everything was excellent! It is the best place for service in the area.

I had an amazing experience purchasing my used 2020 Jeep Cherokee back in May 2025. The salesman, John Griffin was absolutely fantastic! From the moment I shared my requirements and budget, he worked to make it all happen. He secured a great financing rate and found the Jeep of my dreams. I couldn't be happier with my purchase and I absolutely love my Jeep! John, your professionalism and salesmanship truly stood out, making this car-buying experience one of the best I've ever had. Thank you once again, John, and the entire team at Suburban Cadillac of Plymouth, for making my car-buying dreams come true. I will definitely be recommending your services to friends and family.

Top notch service. Keeps my 2013 Equinox running as it should. Very pleased..Service Representative Lorena Rodriguez, knowledgeable and attentive and reflects well on Dealership and GM.👏👍 R Israel Indio