New and used 2025 Cadillac LYRIQ SUVs for sale near Waterman, IL

Shawna Smith is excellent. My husband and I purchased a vehicle recently. She listens to what you want and need when purchasing a vehicle. I will strongly recommend her when someone I know needs a vehicle.

The service I had at Royal Cadillac was beyond what I expected. They made up for the mistakes that parts department made. Rather than have me drive all the way back to Tucson, which is an hour and a half from me, they brought the service man to me. Terry was wonderful. He was even able to get my garage opener programmed in my car. I was so thankful.Erin, I’m sure I misspelling his name, on the day All my problems started was patient kind and thoughtful. Jim, The service manager is another one that went beyond requirements. Royal Cadillac is the second Cadillac Dealer I’ve had to deal with. They so deserve five stars +10. It is so much better than the service I received in California. Thank you again. Kathy Brower

The team at Trent Cadillac is top notch, and will go out of their way to make sure you’re taken care of. They treat you like family there, as soon as Gina met me for the first time after talking to me on the phone she ran up and gave me the best welcoming hug! Huge shout out to Mike Pecha for going above and beyond in every step of buying and taking ownership of my new Escalade, from staying late because of flight delays, to calling a nearby hotel and getting the best rate possible on a room. I literally have nothing negative to say, it was 2200 miles away to purchase a vehicle from them and I would definitely not blink an eye at doing it again because of the team there. Thank you again Trent Cadillac for the stellar service

I wrote a review a couple of days ago, but have since worked with Cadillac to resolve this issue and while it will not let me edit the last review I can post a new one. Working with service centers can sometimes be very challenging, especially as a woman that does not know very much about cars. It's essential to me that I am able to go to a place that I know I can trust. In February of 2022 I took my car to this dealership to get a new key fob after losing one and have my transmission inspected. My car was under an extended warranty and they were able to replace the transmission control solenoid and get both of my new key fobs under warranty and at the end of the day it only cost me $46! Along the way Tim Radice, my service consultant was absolutely phenomenal. He kept me updated and made countless calls to my different warranty companies to ensure I was spending as little out of pocket as possible. Within a week I had my car back. Sadly shortly after my transmission started acting up again and the problem was much worse. I took it back to the dealership and found out that the transmission cover had warped and it was going to be a $1,500 fix because my warranty had just expired. Tim did everything he could (he's awesome like that) and put me into contact with the service manager, Paul. From the moment I got on the phone with Paul I could tell he was handling this with the upmost professionalism. He was kind and patient and he let me spend 10 minutes walking him through the initial repair to my cars current state. Paul quickly jumped into action and got on the phone with GM to figure out why this was happening. He called me back after speaking with GM Engineering and let me know that there was some critical information GM had not relayed to them. Apparently any time you replace the solenoid you need to replace the cover as well, because it disrupts the seal and often causes transmission fluid leakage. Paul said they would 100% cover the cost of labor and asked if I would cover the $149 part, saving me over $1,000. So if course I said yes! They had no LEGAL responsibility to offer me this, especially given that they had no way to know this information at the time of the initial repair. It is; however, the right thing to do given that the issue stemmed from the initial repair. I am so thankful that Paul, Tim and the other Cadillac team members did their best to take care of me in this situation. Car troubles are never fun and are almost always quite costly. It's worth it to go to a place you can trust - and this is it.

Lance was great! He listened to what we wanted and delivered. He juggled multiple clients with no interruption to our service

I needed a new vehicle and had decided to upgrade from my previous cars. A Cadillac was on my short list, so we started with Napleton Cadillac in Rockford. As we were looking at the cars, we were greeted by Alex, who brought us into the showroom to chat so he could find out more about us and what we were looking for. We took a beautiful new XT5 out for a test drive, and then went back in to chat more and get more information. I told Alex that I was just beginning my search, and he very nicely asked if he could give me a card, which of course, I took. Over the weekend he emailed me to explain current offers and rebates. After looking at a few other brands, I decided on an XT5, so we went in the following week to further discuss a purchase and look at a few new and preowned cars. Alex took the time to explain the specs on each one, making sure that I understood what each car had to offer. He wanted to make sure that I would be happy with the model I chose. Buying a car is a long process, but the Napleton showroom is very comfortable, and the fresh coffee and snacks kept us going! By the time we finished with the purchase, night had fallen and I wasn't comfortable driving a new car in the dark. Alex offered to have it delivered the next day. My beautiful new XT5 arrived the next morning at the appointed hour, freshly washed and detailed. Alex stayed to help us set up our Onstar service and get acquainted with my car. The overall service was simply impeccable. From the beginning to the end, I never felt any pressure, and everyone at Napleton made us feel very important and welcome. I am very happy that I chose to shop locally and that I chose this dealership. I want to thank Alex for making the whole process easy and pleasant. Five Stars!

Sales person was awsome , even offered his number and help after the purchase was done

I needed an oil change before work. Got there early and was out on time. Did not miss a day of work.

Our sales representative, Laura Pozo, was very attentive to our needs. After selecting the vehicle that we wanted to purchase, she expedited our closing experience with kindness, patience and professionalism. Our entire experience of purchasing this car was outstanding.

I'm interested in a used 2024 silverado P/U you guys,have in inventory for $34,000 nice truck but too much money for me, will have to wait for price reduction I guess. Thanks ,Ron

Everett Chevrolet service department is always efficient and tells you exactly what’s service is needed for your vehicle. Tommy is also very good at telling you up front about the cost. We always use this dealership for all our services.

Great customer service, clean environment, friendly staff, job was performed fast, I has the best service writer I’ve ever had dealt with, superior service, I recommend this dealership to all my friends and family

Devon Canty was great to work with on an out of state purchase. We got a great car at an amazing price.

My experience at Plaza Cadillac in Leesburg, Florida were excellent in every way and especially with Jesse in sales and Eve who answered the phone and helped greatly in making connections and schedules.

Best experience I've had when purchasing a vehicle. Everything was handled quicky and professionally with no pressure to consider anything other than what I had asked for. I was completely satisfied and would recommend this dealer and my sales associate Larry.

Found the car with the mileage we'd been looking for. Drove from Tallahassee, FL. to Ocala, FL. and Sullivan's to trade our existing car in on the 2019 Mercedes. In and out in just over 2hours. Gotta be a record for buying a car. Sullivan's was very efficient and professional. Highly recommend them for your next vehicle.

Great place to buy a car very friendly would highly recommend them everyone was very helpful and gave us a good price on a vehicle

Brady was so helpful. Was interested in the truck, but had no photos. Brady sent me some and helped me make my mind up. Did not fit my expectations but he is keeping his feelers out for me. Great people and great company.

Always reliable and outstanding customer service. Waiting area well stocked and comfortable. Staff friendly and informative, attentive to details and future needs. Service department used modern diagnostic equipment that can be reviewed while waiting

Excellent customer service, service to car was fast, nice and clean place, good environment