New and used 2025 Cadillac XT5 SUVs for sale near Heritage Pines, FL

Our service professional Tim , right side entrance first door on left , he handled all our automotive concerns , explained the work needed to maintain both our cars

I appreciate the service from the initial call through execution with the service guys. I will say that no one is ever at the check out window, I always have to wait patiently.

The service rep was excellent. Answered all my questions and kept me informed as to what was going on. The waiting area was clean and well maintained.

Mark Arvay gave us the best deal on our new to us Prius Prime. We came in to test drive a vehicle and left with it. Our sales associate was low pressure and very helpful

Ivan B. Greeted me and spent time showing me choices and options for previous owned automobiles that definitely fit my requirements. Friendly, knowledgeable and sincere. Thank you. Love my SUV.

I wrote a review a couple of days ago, but have since worked with Cadillac to resolve this issue and while it will not let me edit the last review I can post a new one. Working with service centers can sometimes be very challenging, especially as a woman that does not know very much about cars. It's essential to me that I am able to go to a place that I know I can trust. In February of 2022 I took my car to this dealership to get a new key fob after losing one and have my transmission inspected. My car was under an extended warranty and they were able to replace the transmission control solenoid and get both of my new key fobs under warranty and at the end of the day it only cost me $46! Along the way Tim Radice, my service consultant was absolutely phenomenal. He kept me updated and made countless calls to my different warranty companies to ensure I was spending as little out of pocket as possible. Within a week I had my car back. Sadly shortly after my transmission started acting up again and the problem was much worse. I took it back to the dealership and found out that the transmission cover had warped and it was going to be a $1,500 fix because my warranty had just expired. Tim did everything he could (he's awesome like that) and put me into contact with the service manager, Paul. From the moment I got on the phone with Paul I could tell he was handling this with the upmost professionalism. He was kind and patient and he let me spend 10 minutes walking him through the initial repair to my cars current state. Paul quickly jumped into action and got on the phone with GM to figure out why this was happening. He called me back after speaking with GM Engineering and let me know that there was some critical information GM had not relayed to them. Apparently any time you replace the solenoid you need to replace the cover as well, because it disrupts the seal and often causes transmission fluid leakage. Paul said they would 100% cover the cost of labor and asked if I would cover the $149 part, saving me over $1,000. So if course I said yes! They had no LEGAL responsibility to offer me this, especially given that they had no way to know this information at the time of the initial repair. It is; however, the right thing to do given that the issue stemmed from the initial repair. I am so thankful that Paul, Tim and the other Cadillac team members did their best to take care of me in this situation. Car troubles are never fun and are almost always quite costly. It's worth it to go to a place you can trust - and this is it.

Brian Jennette was an exceptional sales person. He was friendly, knowledgeable and made the transaction of purchasing a new car a smooth and pleasant experience. He showed us how to set up the Toyota app on my phone and vehicle and even put my decorative license plate on the front and the state plate on the back. Thank you Sarah and Joe Espin

Leroy Robinson did an excelent job as my service manager!. He is friendly, helpful, listened to me, was very informative about my vehicle. I feel comfortable discussing my vehicle with him,

Josh took his time and put no pressure on me . A talky invited me to go shop around and come back be ayse he knew he had a good deal for me . I arrived a few hours before closing and he and Genevieve the finance manager both gad ti stay late but both had a laud back non intimidating attitude and demeanor. I drove in a car and drove out in a pick up truck. The whole deal went smoothly and quick. No!! I repeat No! High pressure sales tactics.. go see Josh he is a good young man .