New and used 2025 Cadillac XT5 SUVs for sale near Waterman, IL

On Friday 8 December 2023 I took my car to Oursman Jeep in Bowie , Maryland. For whatever reason the computer would not recognize the key when trying to initiate ignition. At Ourisman Jeep the service advisor , Mr. David Valenzuela, listened to my concerns and, at no point, did he interrupt allowing me to to clearly present the problem. He asked me a handful of questions to narrow down the possible cause of the problem . A short time later he decided it was not the car itself but the fob battery. He replaced the battery in both of my fobs : problem solved! I certainly was impressed with how he deduced what the cause of the was. As impressive as the problem solving was , what was equally impressive was his command of "Customer Service 101". Eye contact, respect for me as a customer/ human being and not as "the guy with the malfunctioning Jeep". He was patient to a fault. Great example of "just getting the job done the right way". 5 stars, at least.

Check in was quick and courteous. waiting area was very comfortable. Staff was attentive to us.

Very clean facility with very friendly and helpful y

Helped with what they had in stock, very honest and checked back with any other needs. Thanks.

I contacted Luther Cadillac thru Cars.com. A representative contacted me within a few mins but I changed my mind about the car and didn't have any more contact with this dealer.

I purchased the vehicle sight unseen. I felt very comfortable with everyone I spoke or text too. I do not like the car purchase process however I would buy from them again even though they are in Ohio and I am in Connecticut.

Always a quick and easy process whenever I go to Scott Clark for a service! James Warren took great care of me when I went in for a scheduled oil change. Amazing customer service!

I found a Mazda5 in excellent condition at the dealership. The buying experience went smoothly and when a sensor acted up, the service department took charge and replaced the part after I had purchased the car. I highly recommend this dealership.

Deborah was great to work with. Service area was nice and clean.

Dvonte Muhammad reach out to me & his manager helped me get my credit and truck fast very friendly as well . Definitely recommended

Just got my charger great deal will is a great salesman very happy 5th car I've bought from them and Dennis is a great guy

Covert Buick GMC dealership buying experience was great and my approval process was fast with the help of my salesperson Tyler Huerta who made sure I was satisfied with my purchase and monthly payments.

Josh took his time and put no pressure on me . A talky invited me to go shop around and come back be ayse he knew he had a good deal for me . I arrived a few hours before closing and he and Genevieve the finance manager both gad ti stay late but both had a laud back non intimidating attitude and demeanor. I drove in a car and drove out in a pick up truck. The whole deal went smoothly and quick. No!! I repeat No! High pressure sales tactics.. go see Josh he is a good young man .

Had a warranty issue with my car and the service manager was very fair on the costs and labor of the replacement parts. Communication and knowledge of the issue was undeniably honest.

Coby was professional and friendly!! The service and wait time was as expected. My overall experience at Autonation was great!! Thank you for taking excellent care of my vehicle!!

Very Good. A nice sales person. Everyone was great The person that did the paperwork was also very knowledgeable. I would recommend these people to anyone looking for a car.

Great service, great service tech with great overall time completed. You can say it in one word ?GREAT?!

We were hoping that our Ford had some life left in it, but weren't surprised when Patrick in service gave us the news that it was hopelessly expensive to remedy. So we worked with Phil in sales and Travis in finance, and left the dealership with an amazing used vehicle, a great rate, and the peace of mind that comes with an awesome extended warranty. These guys took a devastating burden from us and turned it into a positive experience. Thank you all.

I had one of my best car experiences visiting with the wonderful Team at Jeff Schmitt Cadillac. I want to personally thank Collin Losey and Mario McIntosh for their professionalism, patience, and dedication with their clients. It was an Awesome experience. Thank you gentlemen for all your help and support! Reggie Shyne

very prompt and reviewed all work with me, very happy with purchase process and service process. I am currently looking and hope to purchase my next vehicle there.