Service overall was fine. Came in on a Saturday, which is first come first serve, for an oil change and rotation. Was out within two hours of arriving. Only real problem i had was someone was burning either incense or a strong cheap candle that triggered my allergies as soon as I walked into the waiting area. Had to walk around the entire lot several time while waiting just to avoid the candle or whatever it was. When it came to check out, i was not asked to come to the cashier over the PA. Didn't know i was ready until the service person told me I was. Walked up to the cashier who was so enthralled with her phone that there were 4 tickets on the counter and when i tapped on the glass after standing there for a few minutes she jumped and finally realized she was at work and should be taking care of customers.
The service is always great at Master???s! The services are handling in a timely manner. If there???s any special deals the service teams let???s you know. The waiting room is nice and has refreshments I.e coffee and donuts! Overall experience is great!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Was able to get scheduled when it was a convenient time for me when I arrived they already had me listed on the service screen when I pulled in work was done in a timely manner very satisfied with the service department
I recently purchased a 2018 Equinox LT from Pendarvis. My total experience was a great one. I was helped by John who found the exact car I was looking for with all the features I wanted. This was an easy and seamless process. The car was delivered when promised and I left the dealership in a very short time.
Everyone I have dealt with at Pendarvis have been courteous, knowledgeable and eager to provide an excellent customer experience.
No high pressure salesmen and credit manager. It was like dealing with friends.
I will continue to purchase from Pendarvis and will recommend them to everyone I know.
Great customer service! Good prices, clean office. Clint Chapman is an awesome dealer to work with! Not pushy and listens to your needs! This is the place to go! Haven't bought a car yet but we are working towards it with them!
This was a great experience from start to finish. I am a lifelong Chevrolet family member with a father who worked for GM for 37 years. That said, I hate dealerships and try to avoid them at all costs. Not the least of which is the money outlay. Pendarvis was wonderful. The customer service was superb from the initial phone call up to and throughout the actual checkout after service. I only had new fobs programmed for a used GMC Canyon I had bought recently, but it was a good start for considering Pendarvis in the future for other services. GREAT little waiting room as well. My ONLY issue was that while my vehicle was waiting outside on the drive to be brought in, the keys were left in the ignition with the vehicle unlocked and the windows rolled down. Now granted Pendarvis is rather rural, but if someone had just walked through and hopped in my vehicle, off they could have driven with it! Otherwise just a great bunch of people...on a Saturday no less!
I was due for a ???new to me??? car and found one online. It was exactly what I was looking for. The used vehicle was detailed and cleaned up nicely. I traveled from Lexington to Edgefield and would do it again for the great no hassle experience. The staff took time to explain the features of the car and show me how everything works. They even synced my phone. Thank you so much. I love my new Edge.
Went to just look and test drive the Volkswagen Atlas. Fell in love with the way it drove. We couldn't ask for a better salesman Rob Ibarra. He was not pushy, explained everything and worked with us till we had a deal. Hopefully sending you another deal in a few weeks.
Marcos, did an exceptional job taking care of me. When I dropped my car off, he explained everything the service consisted of and when I came back to pick it up, he explained everything that was done to the car (there was a recall that was done also (he called me to inform me of the work prior to doing it)), just to make sure I was happy and understood everything. I live in Evans, Ga and I take the extra trip to Malcolm Cunningham Chevrolet in Augusta, Ga, because of people like Marcos.
Chris was the salesman that helped me! He was very helpful and straight forward. I usually hate the back and forth with car buying but Chris was very very helpful and I felt comfortable with the whole transaction!
People at the Gerald Jones Audi/VW are very professional and nice to discuss on options with vehicles. It only took a few days before we made our decisions for two vehicles, one to purchase and one to lease. Rod Ibarra made the process of negotiation and completion very smooth. The financing department is very efficient to complete two deals in about 1 hour. Thanks to Bill! This was the second time we made deal with Gerald Jones Audi. Now our family members are driving 2 Audi's and one VW, all from Gerald Jones. I would recommend Gerald Jones to anyone who are interested in owning a new vehicle.
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