A nightmare, but they turned it around. Happy now!
November 6, 2018
We are in Grand Rapids, looking for a 2014-2016 Subaru Forester. Serra in TC seemed to have the best prices. Saw the right one (trim level, color, mileage) and sales guy said "it's yours," on a Friday, took a $500 deposit, said they'd deliver it no charge. Then Monday he called back with an "Oops, it sold on Friday." What the? Made us an offer on a different Forester (no. 2). We said no, what about Forester no. 3 from your website? He named a price, we agreed, he sent us a rental agreement ... for Forester no. 2! Auugh! Called him back the next morning and said no, wrong car. He said he'd figure out what happened... and I heard nothing for 6 hours, then an email. "Oops, it sold." Unbelievable. Finally, a sales manager got involved, offered me an amazing deal on Forester no. 4 (newer model, more features, lower mileage) as an apology, got it delivered in time. It's a great car for a truly great price, so I'm happy now. They admit their mistakes and bend over backwards to make it right. I can now recommend them.