Small dealership with TX size customer service
December 3, 2018
Small dealership nestled in Commerce Texas home of TAMU at Commerce. Obviously they did not have the exact truck I wanted but no other dealership in Texas had the truck. Both the sales manager, Mike, and the salesperson, Ricky, set out to find the exact vehicle with the exact color and appointments I had outlined. 5 hours later they located the truck. It was located 275 miles away and in another state. To complicate the process of gaining possession of this vehicle Commerce Chevrolet had to create a three way trade with two other dealerships inorder to get this particular truck.
Negotiating a purchase price was the easiest part of the new car buying experience. The dealership said what they could do and I said what I could do. From there we collectively put together a win win deal. There was no running around with the salesperson holding a bid in hand and going to a cage where another person was on a computer determining whether or not to accept my offer.
Commerce Chevrolet, Mike and Ricky made the buying a new vehicle a fun experience. The tenacity for finding just the right truck, the business department quickly processing the paper work, the make ready and service department making sure the vehicle was ready to be turned over which also included a full tank of fuel and Ricky taking the necessary time to review all the vehicle's appointments gives Commerce Chevrolet dealership the score "Texas Best Dealership".