Used Chrysler passenger vans for sale near Franklin Farm, VA

I would have given five stars; however, the service technician?s customer politeness was alarming. I understand that it can be difficult to predict how long it will take to service a car., which I did share. But when I expressed my disappointment that I would have to wait an additional two hours, the technician became defensive. A simple, ?I understand and apologize for the inconvenience. We will get you out as soon as we can? would have sufficed.

I leased a new Pacifica Limited S in 2018 and when the lease expired after three years I bought it and drove it for three more years. I liked it so much that I just leased a new 2025 that is very similar to the 2018. The 2018 was extremely dependable and served us well for transporting my boys (grandsons), other family and friends, kayaks, bikes, skis, and numerous trips to Goodwill Industries. It never needed any significant mechanical repairs and it never left us at the side of the road in the nearly 90,000 miles we had it.

Fantastic Experience! DMV Automotive provided me top-notch service from start to finish. The staff was friendly, knowledgeable, and efficient. They helped me find the perfect car without any pressure. The entire process was smooth, transparent, and hassle-free. I highly recommend this place

Have owned 6 pacificas and they are great. We get about 30 mpg on the highway. Can’t complain except the nav system needs some work.

I appreciate the honesty and professionalism with these guys. They always do a great job with my car, and it never takes more than a couple of days. Highly recommend Safford Jeep.

Been reading some of the reviews about people who have trouble with their Pacifica. I bought a touring L plus 31/2 years ago and it’s been one of the best cars I’ve ever owned. Had one small problem with the sliding doors, showing me that I should wash sensor under car. Learned that all you have to do is pull a fuse under the hood and the signal on the dash goes away. Haven’t had that problem for over 30,000 miles. Runs great drives great and is comfortable. I don’t know what more I could ask. Most of the time 29 miles to the gallon on the highway or more. It is true that stop start won’t work if the batteries are bad or low I just replaced my batteries and now everything is fine again.

The service was was ok. My oil monitor wasn't changed back to 0 miles once it was changed and I had to go back a second time.

We owned a 2019 Pacifica and traded it (with only 51,000 miles) for a 2023 Pacifica Pinnacle. We traded early because we didn't want a hybrid, yet. This one is Red and gasoline...beautiful. Having a wonderful time, enjoying all its luxuries.

My service advisor Mr. Bryant Burrill has always been very professional, courteous and goes above and beyond. Mr. Burrill has always represented Pohanka Chevrolet very well and I respect him for his honesty that reflects on the values of this company

Nice vehicle. We purchased new...price was one reason why compared to other vans. Our old vehicle was a Town & Country, this vehicle has some pleasant surprises. Better power and a better ride. Handling & response are very good, not clumsy like some vans. Great safety features throughout the vehicle. Things I don't like... the power rear side flare windows are gone and there isn't as much storage . In order to get better storage, you have to upgrade to higher end models. No overhead storage panel in some models. I certainly don't like the fact that there is no spare tire anymore but I know that the car industry is moving that way, which is just a cost saving measure for them. Door protection side strips have disappeared - they used to just be a standard item but now, are an "option", which is pretty lame. Roof pillars tend to cause more obstruction in my view as I'm driving but the Pacifica has alert safety features that are helpful. Information screen is pretty easy on Chrysler. Overall, its a nice vehicle.

Pohanka does a good job servicing vehicles and will not force you to get something done. The service department takes care of your car till the end. My last visit I had a big white ding scratch on my passenger door from some careless person at the dealership but for the many times I've been there I have not had an issue.

A good car relatively stable in good conditions the only things that annoy me about the car is how slow the transmission is the engine makes good enough power for it but the transmission just sucks at shifting on time and can confuse itself. The other issue is the bulid quality on it. after ten years it starts to rust understandably but the seats are degrading and things no longer fit together like they should.

Bryant Burrill is my go-to guy for Pohanka vehicle servicing on my 2017 Impala. Bryant is courteous, kind, and willing to work with customer requests. More customer service businesses should have a Bryant working in their business. Bryant is a top asset to Pohanka, he deserves a raise and a bonus. Because of Bryant, customers like myself trust Bryant and always return when Chevy services are needed. I highly recommend asking for Bryant Burrill if you need honest and trustworthy service for your vehicle.

I purchased a Honda from this dealership in October. Based on my experience with 1st Choice Auto, I'd rate their communication 5/5 and the condition of the vehicle that I purchased from them 3.5/5, for a total of 4/5 stars. The pros: they answer calls promptly and courteously. They work with out-of-state buyers (i.e., I was permitted to send a mobile mechanic to check out the vehicle for a pre-purchase inspection, and I was allowed to put down a $500 non-refundable deposit to reserve the vehicle). They provided an itemized list and total of all costs over the phone and by email, and offered to handle the DMV/MVA paperwork for me. The mechanic noted that the windshield wipers needed to be replaced, and the dealership took care of that for me at my request. The cons: their listings claim that, "All safety recalls performed prior to vehicle pickup." That was not, in fact, the case with my vehicle. I arrived at the dealership more than three business days after placing my deposit. They offered to take it to a Honda dealership for me to get the recall resolved, but it was too late and inconvenient at that stage to do so (an acquaintance drove me a bit under 2 hours to reach the dealership as I did not have my own car, and I didn't want to impose on them any further by returning at a later date). Furthermore, while the car did pass both Virginia's state inspection and my home state's inspection, I ended up paying an additional $600+ for repairs. My advice is to mentally tack on an additional 10% to 15% to the total purchase price to land at a realistic amount you'll end up paying, and don't expect the vehicle to be 100% as you drive off the lot with it. If you find yourself considering a vehicle at the upper end of your budget, be sure to inspect the vehicle first and revise your offer accordingly.

Been a great car high 20’s mpg at 85 mph going cross country . Recommend a quality extended warranty -parts are expensive . Wish you could be able to shift it manually

The communication about what was going on with my car and what was covered and what was not covered and the prices I would have to pay.

Move the gas door!!¡!!!!! Jesus stupidest thing in the world................................ change the location of this dumba** door it is so stupid why would yall put it there ndunhdjdjjskxbiwnxwnxhxxnjsjxhsn dhdx xbxbxbxbxjdbxbdbxdbdbxeibx

PLEASANT EXPERIENCE. HELPFUL. ANSWERED MY QUESTIONS.

After driving my Pacifica Pinnacle for more than a year I must confess it is the best vehicle I have ever owned. The power and feel of this on the road is amazing and both interior and exterior has gotten so much compliments. Not to mention the fantastic gas savings running around town in EV.