I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Bought my Avalon there and drove 18 miles for service for four years. Last visit was pitiful. Took car in for bakes, tires and wipers. They put on the wrong wipers requiring a return visit and more money. Then car was vibrating requiring a second return visit. Was told they put on the WRONG weights to balance the new tires. Worse, I called Service Manager and got NO call back. Sent an e-mail and again NO reply. That is no way to treat a customer who spent many thousands of dollars there. Cost me a lot of time and money!!!
Earlier I posted a negative review for the Don Franklin Mitsubishi dealership over some issues that may have been small compared to other reviews. But my expectations were high in regards to what others had said, and small things can add up to big things in my humble opinion.
However, executive management at the dealership did reach out to me expressing interest in resolving the issues. That, in and of itself, speaks volumes and raised my over-all respect for the Don Franklin Family of Dealerships, and which resulted in an amiable solution to my frustrations. It does not negate the fact that it had to go to upper management to be resolved, but it does show their intent for customer relations to improve; and they have bent over backwards to bring resolution to the issues.
Trust is important! And without hesitation, I can now give my recommendation that you can indeed trust this dealership to satisfy your needs in purchasing and maintaining a vehicle! Missteps were made in my case, but they were taken care of. Thank you George Monticello for your patience and understanding.
Took my Jeep in for a oil change & recall repair, was there ALL day, car hasn’t drove the same since, v8 drives like a 4 or 6 (Jeep was driving fine when I arrive for this appointment), didn’t bother to fill the windshield fluid. Turn around went back to in form them of my complaint blame it on brakes — bs❗️I will be going somewhere else for future repairs, oil changes & recalls AND Future PURCHASES or Trade-ins—-never again❗️❗️
The vehicle was advertised with a certain option. I have tried to find this option and don’t see it available. Have contacted the dealership and am waiting for a reply. Right now seems once you purchase the service is over.
I had a great experience at Strong Auto with purchasing my first vehicle. Matt was extremely helpful and understanding throughout the entire process and Kris helped make sure that I stayed within my price range. Overall, it was a great and stress free experience
I was searching for a pre-owned Jeep Wrangler and I did some searching on Auto Trader and happen to see a Jeep at Strong Auto that perked my interest. I received a text message from Big Al and he invited me out to take a test drive with him. I asked Al if he had any other jeeps on site and if he would send me pictures. With in a few minutes he sent a handful of pictures and one being the jeep that I ended up purchasing. Al was extremely personable and friendly. He join my girlfriend and mine test drive. He had a route already laid out so I could test the suspension and speed of the vehicle. He was honest as the day was long. I couldn't have asked for a better experience and I will definitely be shopping here again for any future vehicles.
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