This was my first visit to Gene Messer and my rep, Eddie, provided excellent customer service. I was extremely pleased and asked another customer, "are they always this nice?" I have shared my experience with my friends and co-workers. Thank you.
I had never gotten a car on my own from a dealership. I was excited, but also apprehensive. Tommy Hayes, Jimmy Williamson, and Benaiah ???Bee??? Villarreal from Hayes Motor Company in Lubbock, Texas completely changed that. They explained everything I asked and more. They were courteous, gracious, and very kind. The assistance they gave me was so much more than I expected. I am so grateful for all their help in my vehicle purchase. I was definitely at the right dealership. They have extraordinary character and ethics. I am definitely telling all I meet of these wonderful men and this dealership. Thank you so much for all your help.
Scheduled services over the phone on Fri and arrived Sat and there was no record of the services I scheduled. All services were not performed on my car initially which caused my car to stay at the service dept until Mon due to my car being a fleet car and they did not verify services with fleet company before performing services. I had arrived Sat morning at 9am to drop my car off and had to wait for my vehicle until Mon because of their incompetence of handling a fleet car correctly. Will not be back there.
The salesmen at the location on Ave Q were very pleasant to deal with. Very professional and friendly and extremely helpful. Not pushy at all! They helped make this a great experience and I'm loving my new Dodge Journey. Thanks guys!
Hayes Motor Co. is one of the best locally owned dealerships in town. They have great customer service, and are willing to do anything and everything they can to make sure you leave satisfied! I recommend Hayes to anyone I know looking for a vehicle. You will not leave disappointed.
Its been an amazing experience every time i go in this dealership, first few time never thought it would go the way it went. They helped me out in every way possible for the best price, car, apr, etc.... i have already bought three different vehicles from these guys thanks to Benaiah Bee villarreal ,CHALE Moreno, Alonzo key, and Trey Hayes.
Wife had driven to Lubbock from SanAntonio for work when Nissan needed fan replaced. The team there quickly fit her in, got the fan replaced and she made it home with no issues. Son goes to Tech and when he gets the car next semester we’ll be so thankful for the superior service we will know he’ll get should he need it. Thank you all!!
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