I am a UT student, and was looking for something affordable and cheap on gas, like Hyundai Elantra or Kia Forte. I have never had any car payments in my life. I googled First Time Buying program and Cars 4 U was there. So I filled out online credit app on their website, and in 1 hour got a call from them with the good news. I went to the dealership and in one hour I drove home in my new car. Such an awesome experience! I never thought it could be that easy! On top the that - great customer service! I highly recommend Cars 4 U !
Today the guys at Ole Ben Franklin Motors in Alcoa really saved me. My 2 yr old Lincoln MKZ was showing low battery in the key so I decided to change the batteries in both key fobs. They came apart easily but over 2 hrs later a total of 4 intelligent adults were unable to put them back together, so I am thinking I have to drive all the way into Knoxville to the delearship where I purchased the car. I had company coming and really didn’t have time but my car was useless until I did. So I jumped into my old Ford truck and took off. On the way I passed Ole Ben Franklin Motors so I thought why not try to see if they could do it. I walked in and explained my problem and the first guy asked if I bought the car from them. I said no and he said OK and went right to work on the fob. After a couple of minutes he decided there must be some trick to it and walked me over to Tom Weiss the general manager. Tom immediately smiled at me, took the fob and went to work on it. It took him about 4-5 minutes but he got it together and handed it back to me. I thought I may be pushing my luck a bit but took the other fob out of the bag and asked if he would do that one too. It was in 4 pieces so soon a delightful young named Mitchell walked up and between them both they got the second one back together. THANK YOU TOM AND MITCHELL for your graciousness. I was treated like their best customer ever even though they knew I had never purchased anything from them. They are the kind of people I love doing business with so I will give them a try the next time I need a car.
I drove 3 hours to see a Dodge Ram 1500 that Curtis had on his lot. I was looking to replace mine which had been totaled in an accident. Dealing with the insurance company was somewhat difficult but Curtis worked with me and was so awesome, understanding and helpful. Thanks Curtis! Love my truck!!!
I recently purchased a car (AS IS) from this dealer and after driving it for a day I discovered there was an electrical short in the car. I called Art, my salesman and told him my problem. He did not hesitate in beginning the repair process- and stuck with me until it was fixed. I was humbled for they had no legal obligation to me as I bought the car AS IS. This was my first solo vehicle purchase following the passing of my husband and I am so glad I found this place. NO PRESSURE from friendly, helpful staff- exactly what I needed. Thank you for your kindness.
I have looked for an 2004-2005 Envoy XUV for years under 100k miles. They had one, but they are 3 hours from where i live. They were helpful with extra pics and made me feel secure that this vehicle was in excellent condition. Well they were correct, this vehicle was in almost new condition with 83,000 miles. The only thing that didnt work was the CD player, which was the least of my worries. It was well worth the trip.
The lot was full with other prime used cars also. we will probably go back when we need a second car.
Neat, well maintained facility with good selection of used cars that the average person would buy. Website had photo of their immaculate shop. Also had photos and short bio of the two owners. This was first time I had seen this on a car site and was impressed. Travelled 140 mi. because they had exact vehicle I was looking for. Definitely worth checking out if you see a vehicle on their site you're interested in.
Dealt with 3 other dealerships before being contacted by this one. Was well worth the 90 minute drive to deal with them. Talked to Miranda and Terry Flummer on the phone prior to my arrival. They were very friendly and professional. They listened to my concerns and took the time to look up what I needed. When I arrived at the dealership we worked with Frank Buster. He took the time to look up the truck information I needed to ensure it would pull and haul what we needed. There was no sales pressure. He gave us a fair deal and we left very satisfied with our new truck
I was looking for a specific Ram equipped with everything I needed to use it for a work truck. Rice had just 1 truck that met all my requirements. It was a white truck with the blackout package. I knew the moment I saw it that it was for me. Brian Myers went above and beyond to make my purchase a pleasant experience. I showed up 30 minutes before he was to get off work on a Saturday evening. He stayed with me and finished the sale before he left for the day. When I came in Monday to pick it up he had it gassed up and shined up. If you want someone to make your vehicle shopping an awesome experience then ask for Brian Myers.
This review has been a long time coming. I have bought 3 vehicles from Steve he has always been a great person to work with and has made the vehicle purchase a relaxed with no pressure purchase. My first vehicle was a nice truck and my credit wasn't the greatest. I kept it for a year and again traded it in for something more to fit my wants. I held on to this vehicle as well and made sure to make the payment on time as laid out by the financing Steve found for me. Less than 2 years later I just bought a dream truck from Steve and am still in aaaw of this purchase. I was sure to make my payments on all my previous purchases and have ended up with A1 credit scoring . I did many other things to help my credit but I feel it is also due to my purchases with Steve, I went from a 2006 Titan to a 2007 Silverado and am now in a 2015 Silverado loaded with every option. This truck is the nicest vehicle I have ever owned and I get compliments daily on it. I will tell anyone you are buying a used vehicle so don't complain if you find issues and needed repairs. I feel Steve and the crew try their best to get quality vehicles on their lot and strive to be a great place to purchase cars. I will say the newer they are the less issues you will find so be real. I thank you Steve for being there to help me grow in vehicles your patience and desire to be a service is great. What I love the most is the no pressure attitude , to anyone looking for a place to get a used car I highly recommend Steve. Just afterward don't get on here and complain on this and that problem, you are buying used be real. I by the warranty and if your vehicle qualify's I advise to do so as well. You get em with new cars so why not used ? I sum this up with thank you Steve and I will one day hope to bring my son for his first car to you.
Todd was great to work with and took great care of us! Went above and beyond to help is out!
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