New and used 2025 Ford Bronco for sale near Lakeside, TX

I made an appointment to drop the vehicle there Wednesday at 5:00 PM with the A/C not cooling. Victor was our service coordinator and told us he would advise us asap Thursday. Since I didn't hear from Victor by noon, I called but had to leave a message. I then received a text with the diagnosis and cost to evacuate the system then refill it with dye added bc they couldn't find a leak. I okayed the service. He said it could be ready Thursday afternoon, but he didn't call,so I called and Yvi said victor had left for the day, but he did call a little later and advised the tech wanted to keep the vehicle overnight and recharge the system Friday morning. We didn't hear anything all day, so we decided to come to the dealership and see. They told us they wanted to check one more thing(I suspect it was what they were supposed to do that morning) so we waited another hour or so for it. My wife finally got her vehicle around 4:00 PM. The A/C was blowing really cold and no leak was detected. If the system gets low again, the dye will show where the leak is. We're happy with everything except that Victor wasn't getting back with us. I was in the car business for 32 years and customer service is the key to retaining customers. I spoke to Darren who said he'd dumped some xtra customers on Victor, so I'll give him credit for that. Plus being relatively new to the job, I'm sure he as doing his best! I've had ALL my service done at Platinum Ford since I retired from there in '18, and they've always done great work! Thank you, Adam, Gary, Darren, and all!

I would HIGHLY recommend Five Star Ford in NRH and Jim Rich their Internet Sales Manager. I have been in the market for a new truck for a few months now. I have had a pretty good idea of what I wanted. I have been to many dealerships much closer to my home that treated me very poorly to say the least. From the first time I spoke to Jim on the phone till the second we drove off the lot, he was welcoming, nice and most importantly what he said was not changing like every other dealership I have been too. You can tell Jim is a true professional and cares about you and what he does. He wasn't trying to pressure you into things you didn't want, I can defiantly see why he has so many repeat customers. We ran into many others in the dealership that day and everyone was very friendly. I can't recommend this place and Jim Rich enough!!!! Thank you very much Five Star Ford of NRH!!!!!!!!!!!!

Dvonte Muhammad reach out to me & his manager helped me get my credit and truck fast very friendly as well . Definitely recommended

Jaylan Lewis gave me great service no sooner than I drove into the dealership.He got me taken care of in no time,and I was out and on my way.

John Little and Crystal Sanders were excellent as a Team helping us meeting our needs and working out any bumps in the road on make process smooth! Like to say thank you to both of them. We are happy with our Ford Focus 2018!

Francisco was great. All in all, it was an easy transaction. I'll shop there again.

Platinum Ford is the dealership we always use in our area. We have tried others, but have been disappointed. The thechnicians at Platinum Ford are competent and courteous. They always give us a call to keep us informed of any issues and to get consent before proceeding. Kyle is our designated “service manager” and he is top knotch!

I experienced professional and courteous treatment from greeting through sales conclusion by Devin Rudd .i should also mention the same from the financial agent. This was all after a horrible experience at Clay Cooley Ford.

Dalton Stidham. One of kind sales man. Loved his knowledge of my vehicle and they way he talked about the positives. Wouldn’t want to go anywhere else.

Although I did not end up buying the vehicle, I was provided with great customer service. They came down a little bit on the asking price and have followed up with me

Sales manager Michael beyond AWESOME! He jumped through hoops at every request. Great salesman and person. I would definitely buy a car here again. Recieved fair offer on trade too

Grapevine Ford for now is truly #1 in servicing your vehicle. It is rhe only dealership in the whole DFW area that has gotten me in and out in 1 hour for oil change!!! I cant believe it. Including a car wash and the tire rotation. I live in Dallas, so drive that extra mile paid off. Hope it was not coincidence and their manager is really s logistics wizard. Keep it up!!!!! Shout out to Anthony service man.

Easy to make an appointment, Andrew was a great service mgr, fast service, the wash & vacuum is very appreciated! Good waiting rooms, coffee, television, clean restrooms.

I had a good experience I went to do and oil change. Lakia was my advisor, she went above and beyond to provide the best service like always, westway ford is the dealer to go to do service

Best buying experience I've ever had. The entire team is amazing! Gilbert Cuellar and my original sales professional ( who i did not get his card) are extremely helpful and performed beyond expectations. Jorge Alvavez, my business manager, was efficient, professional, and made experience very comfortable. Brandon Young, GM, thank you so much! Pleasure meeting you.

The folks in the service department are very professional and treat each customer with efficient service attention and keep you informed as to progress of your repairs/service.