New and used 2025 Ford Escape Active for sale near Hackberry, TX

The dealership was fantastic overall. I worked with Charles Van Horn. He was great, very accommodating and laid back. Lane in finance was very difficult to work with, however. A simple task ended up taking several weeks, his communication and service was extremely poor. That is the only reason the review isn't 5 stars. I will probably go back for my next vehicle because of how great everything else was though.

Hello 5Star Ford In Lewisville tx is great!! They greet you at the door with a smile!! Ready to help you!! Shout out to Tom and Ken yall number one!! I love my truck!! Y'all got busy and didn't stop until I was riding off in my new truck!! Thanks so very much!! I would send anyone y'all way!! Y'all are the best!! And thanks so very much I appreciate y'all!!!! 😊 what a clean peaceful place to shop at!!! If you need a car shop with them it's well worth every minute!! ✅

It was actually a pleasure to buy a car! It didn’t take all day! The process was pretty quick! Michael was a great salesperson. I felt like I got a great deal on a really great pre-owned Miata.

This is my 3rd Escape beginning with a 2014 to this 2025. Th Escape handles well, acceleration is awesome. This is definitely a car I would take a long road trip with.

Tabitha was helpful and the buying experience was easy. Bob Tomes always has a good selection. I’ve bought three trucks from them.

Very smooth, efficient, and courteous. Iliana was amazing!!! Will definitely be back in the future. Very professional & knowledgeable!

Cilo my salesman spent 3 hours with me to make sure the whole car buying process is understood. Car fax said a previous Dmg and he showed me the exact repairs they did. I am happy and they were very transparent on everything. I buy a car every 5or 6 years and I will be at central in the further

Great customer service from Aly he is great and very friendly and know how to make the customer happy and satisfied

Dvonte Muhammad reach out to me & his manager helped me get my credit and truck fast very friendly as well . Definitely recommended

They will try and make it right, kith drake went out on a limb to change the Triton warranty to the correct 1, 5 star still gets 5 stars

Car buying was easy with them and they were upfront with their price and total out of the door price. Sales person and sales manager were excellent to communicate all the details we need before we make the purchase. Will buy a car from them again in future!

This dealership provided a very pleasant experience and I’ll continue to recommend to friends and family.

newest purchase 8/16/25 As I would have placed my chance of getting an approval on new car loan…. Westway Team, found a way when it seemed undo able! It was a lengthy process —- with the end result being a success, made it all worth the spending all afternoon and evening until closing time. Salesman Gary and Gilbert were phenomenal as they worked in tandem along with James M. In Finance—- were all a pleasure to have working on my behalf. I highly recommend, anyone seeking a vehicle and partial to the Ford products…. REACH OUT TO WESTWAY FORD THEY NOT ONLY SPEAK OF CUSTOMER SERVICE IS A PRIORITY THEY STRIVE FOR THEY NAIL IT! And deliver on it Thank you Westway Ford👍

I Dairy Burns had a excellent experience with sales consultant ILIANA DAVILA at Sam Pack Five Star in Carrollton

Wanting for an oil change and ended up getting so much more just because it was time for most of the services performed. They were not pushy at all. My only complain is I took it In with the truck averaging 19.3 miles to a gallon and got it back with it averaging 19.0 miles per gallon. I don’t like that and truly they should offer a free detail as most dealerships do. Anyways, I will definitly bring my truck back. I need to get a. Pole other things done and I know price for service is better than most other places.

My wife's 2017 Edge Titanium needed service because the "wrench" light came on. Dropped it off and met with Odie Terry, our Service Advisor. Odie informed us that it will be a day or 2 before a tech could get to it because they are always so busy. Odie called me a couple of days later and said the battery wasn't getting enough volts to the sensors, creating numerous error codes. Replaced the battery and one code came back as a torque converter issue. Once we found out they would be keeping it awhile Odie arranged a rental car for us. Turns out the transmission needed a complete overhaul. Thank God for the 5 year/60k mile power train warranty, which covered everything! Took about a week but once we got it back it drove like a dream! Odie called me every 2 days to give me a progress report. He made what was a major inconvenience much more bearable. It's nice to know there's a dealership close to us we can totally trust to service our Edge and do everything right. Hats off to you Odie Terry, you are a true professional and an outstanding ambassador to the Ford Motor Company!

Marissa went above and beyond. She had the keys ready, vehicle history printed out, and walked the truck with me. She knows her stuff. She set the bar in customer compared to the other dealerships. I'll will look first to work with her and Five Star from here on out.

Great service, smooth process. I found the vehicle I wanted at a great price. Everyone was very friendly. I will certainly consider Grand Prairie for future purchases.

Update, I was quickly contacted by the GM who promised to make good on the car by either getting rid of the smell or take the car back.

In the interest of fairness, I wanted to follow up on the negative review I left on Dec 20, 2022. The dealership, specifically Shaun A reached out to me and apologized for the miscommunication and inconvenience they put us through. And after some discussion, he agreed to lower the price of the the Edge that we were interested in by $500. It was an overall good deal and my wife and I accepted the offer and completed the sale that same day. No issues with the sales process and the paperwork was handled professionally and efficiently.