New and used 2025 Ford Escape Active for sale near Hickory Creek, TX

⭐⭐⭐⭐⭐ 5 Stars – VIP Treatment from Start to Finish! Lorraine at AutoNation absolutely blew me away with her exceptional service! From the moment I walked in, she made sure I felt welcomed and taken care of—but what truly stood out was how she went above and beyond in the little things that made a big difference. She was attentive, professional, and incredibly thoughtful. As I was leaving with my hands full, she didn’t hesitate for a second—she opened the door for me and even the door to my Lyft. In that moment, I truly felt like a VIP. It's rare to experience that kind of genuine courtesy these days, but Lorraine reminded me that chivalry—and outstanding customer care—is still very much alive. Thank you, Lorraine, for making my AutoNation experience not just good, but memorable. You're a gem💎

This is my 3rd Escape beginning with a 2014 to this 2025. Th Escape handles well, acceleration is awesome. This is definitely a car I would take a long road trip with.

After a full week of exhausting dealership visits, numerous phone calls, and overall disappointing service, we were feeling frustrated. That’s when we decided to flip the script and search only for dealerships known for their customer service. That’s how we found Sam Pack’s Five Star Ford in Carrollton, and more importantly, Iliana Davila. We found a Ford Bronco online that looked promising and called to ask a few questions. Iliana responded almost instantly with a personalized video and all the information we needed. Within the hour, we were on our way to the dealership. When we arrived, Iliana was ready, warm, and welcoming, a complete breath of fresh air after the stressful week we’d had. She had the vehicle prepped and waiting, and even planned a freeway test drive to address our concerns about cabin noise. Her thoughtfulness, product knowledge, and patience were unmatched. It also helped that she drives a Bronco herself and gave us real, honest insights, not a sales pitch. Once we decided this was the one, Iliana introduced us to Alexandra, who immediately started chatting with us about Bronco accessories. Her enthusiasm was contagious, it turned an already exciting moment into something we could really envision personalizing. We’ll definitely be reaching out to her with our wish list soon. Iliana also took the extra step of introducing us to Masen in the service department so we’d feel comfortable from day one. Though we only met him briefly, his friendliness and professionalism left a lasting impression. While waiting for finance, we noticed a birthday celebration for one of the team members. The staff gathered to sing and enjoy cupcakes, it was clear this dealership has not just great service, but a truly happy and supportive work culture. That positivity reached every corner of our experience. The receptionist greeted us with genuine warmth the second we walked in, offered us water, and made us feel right at home, something no other dealership had done. Every time we came or went, someone opened the door for us. It may seem like a small gesture, but it spoke volumes. Finally, we met with Alexander in finance, who was incredibly patient and helpful, answering all of our questions thoroughly and taking the time to connect with us. His calm, clear approach made the final step of the process smooth and stress-free. All in all, Iliana Davila was absolutely amazing, professional, personable, and completely customer-focused from beginning to end. If you’re car shopping and want someone who genuinely cares, listens, and knows their stuff, go to Sam Pack’s Five Star Ford and ask for Iliana. We’re thrilled with our Bronco and beyond grateful for the five-star experience.

This is my second Escape Hybrid ans I absolutely love it. Love the interior redesign and who doesn't love getting 40PMG without plugging in? It is very spacious as well.

Nice facilities and friendly staff. The only thing that was annoying was the wait once the deal was agreed upon. I informed the salesman that we were paying by check so no financing and was not interested in any extended warranties or after market items. I told him we would go to lunch and come back and he assured me that the process would be complete in 1 hour. We sat there for 2.5 hours because the 'finance person' was backed up. It would have been simple to just let us leave but I realize that car dealerships don't want you to leave once they have you there. Times are changing and I think you need to change your mindset. We purchased both a Lexus and an Audi vehicle for my wife and both were done within 30 mins. The sales person at each dealership did the paperwork right there on their computer. No finance and no pressure to buy way overpriced 3rd party warranties. Most people are aware that you can purchase warranties if you so choose direct from manufacture for 1/3 the price.

I have been in the process of shopping for my new F-150 for a few months now. I was pretty set on exactly what I wanted, and the discounts that were applied did not leave a ton of room for negotiation. What my purchase ultimately came down to was the level of service that I was provided. Being a long time sales manager myself, I take customer experience very seriously. One of the dealerships that I was working with lost my business completely by not respecting my time, and ultimately providing what I would call a terrible experience. From the moment I began working with Pete Restivo, I knew that I wanted to make my purchase with him, and do business with Five Star Ford. Each time I stopped by, I was treated well by everyone that I interacted with, my time was considered, I never felt pushed to make the purchase, only supported in getting all the facts to make the decision. I do not leave a lot of reviews, and take it seriously when I do and I would absolutely recommend Pete Restivo and Five Star Ford to anyone interested in checking out a new Ford.

Had a really great experience at AutoNation Ford Frisco. DT was my sale associate and he’s been the best I’ve had so far when buying a new vehicle. Negotiations were quick. They had the truck I wanted and we were able to agree on a price within an hour of walking into the dealership. DT was professional and honest. I will definitely use him again when buying from them in the future. I bought an EV and there was an issue with the tax credit after I purchased. I brought it to their attention. Peyton and Zane escalated the matter immediately and it was resolved in just a few days. They were willing to work with me AFTER the purchase, gave me several options, and said they would get it done no matter what. Hands down the best car buying experience I’ve had to date. Thanks again gentlemen. My family really appreciates your hospitality and professionalism. Find DT, he’ll take care of you!

Dvonte Muhammad reach out to me & his manager helped me get my credit and truck fast very friendly as well . Definitely recommended

They fixed a couple little dents for free, Toronto was very good to deal with, I would recommend going through these guys if you are in the market for a new or used vehicle.

I worked with Josh, he was very welcoming & did an awesome job by keeping in touch with updates via text/phone. Great customer service. Repairs were quicker than expected. Overall great service!

My husband and I were in the market for a newer yet used car. We found the car we were looking for on their website and started the process online. Once we got to the dealership, they already had the car pulled up and ready for us to see. We decided we wanted the car and finance worked quickly and efficiently. We had a wonderful buying experience...and AFTER the fact, we noticed a leak by the brakes. They called us in immediately because of that being a safety hazard, put us in a loaner car and have been taking care of us! VERY pleasant buying experience!

So happy with our sales rep(Garelle “Samuel” Yeager)! He drove my wife and I to the secondary lot to see the car being prepped and went over all the details with us. Then, on the day we picked up he helped us surprise our son and even put a bow on it! Good times ✅

This Truck buying Experience was special, it was by far the greatest in 25 years of buying vehicles, First my referral sent me to ask for the Finance director Mr. Tom Andrews, he was amazing! great personality, and very easy to talk with, so once me and Tom briefly spoke , he allowed my sales professional Jerry Crider to assist me with the truck selection, from there everything went exceptional ,I will highly recommend Five star Ford to all of my friends and family members... Earnest B. @Frisco,Texas U.S.A

Miguel was awesome and very helpful! He answered all my questions and was very patient. I had a pleasant buying experience at 5 Star Ford in Lewisville, and definitely would recommend.

They will try and make it right, kith drake went out on a limb to change the Triton warranty to the correct 1, 5 star still gets 5 stars

I do not like car buying what so ever! That all changed as of 72hrs. ago. Let me just say that Hunter and Nick were awesome from start to finish. They made the process simple. Hunter took me on a test drive and had my paperwork ready to go! Zach in Finance took 15 minutes?! 15 MINUTES!! When is the last time that has happened for anyone? Hunter ended up leaving early but Nick stepped in as if he was there the whole time! I can not thank the two of them and the Five Star family enough! Wow! This place is called Five Star for a reason and they proved it! Thank you Hunter, Nick and Zach for making the process stress-free and thank you Kameron for the awesome deal on my new Malibu!

Great place to buy your next auto, staff was very professional and easy to work with

Great service pretty fast taking care of you and they help u out a lot

I had an experience with issues with my certified vehicle and I will simply put it like this. Westway Service Manager (Shawn) and Sales Manager (Mike Jones) went far and beyond to meet my SUVs need. I am for every grateful for their professionalism, commitment to their word and service. I got a service center for life

I would HIGHLY recommend Five Star Ford in NRH and Jim Rich their Internet Sales Manager. I have been in the market for a new truck for a few months now. I have had a pretty good idea of what I wanted. I have been to many dealerships much closer to my home that treated me very poorly to say the least. From the first time I spoke to Jim on the phone till the second we drove off the lot, he was welcoming, nice and most importantly what he said was not changing like every other dealership I have been too. You can tell Jim is a true professional and cares about you and what he does. He wasn't trying to pressure you into things you didn't want, I can defiantly see why he has so many repeat customers. We ran into many others in the dealership that day and everyone was very friendly. I can't recommend this place and Jim Rich enough!!!! Thank you very much Five Star Ford of NRH!!!!!!!!!!!!

The sales staff was very respectful not only of me but my time. Low pressure easy buying experience.