New and used 2025 Ford Escape ST-Line for sale near Richland Hills, TX

Great, no unexpected delays. Service was quick and real courteous and professional Caring people , called me in a timely manner to keep informed and up to date on vehicle

Dvonte Muhammad reach out to me & his manager helped me get my credit and truck fast very friendly as well . Definitely recommended

Nice facilities and friendly staff. The only thing that was annoying was the wait once the deal was agreed upon. I informed the salesman that we were paying by check so no financing and was not interested in any extended warranties or after market items. I told him we would go to lunch and come back and he assured me that the process would be complete in 1 hour. We sat there for 2.5 hours because the 'finance person' was backed up. It would have been simple to just let us leave but I realize that car dealerships don't want you to leave once they have you there. Times are changing and I think you need to change your mindset. We purchased both a Lexus and an Audi vehicle for my wife and both were done within 30 mins. The sales person at each dealership did the paperwork right there on their computer. No finance and no pressure to buy way overpriced 3rd party warranties. Most people are aware that you can purchase warranties if you so choose direct from manufacture for 1/3 the price.

Easy buying experience. Staff very professional. Sales explained all of the features of the car and answered all of our questions. Staff followed up with us after purchase

I waited while my car had oil changed, tires rotated, fluids added, and general inspection. Only a 2 hr wait! Nice waiting room with coffee or tea, TV, comfy upholstered chairs.

My experience have been great. Nakia and Josh are wonderful. Always there to be a helping hand. This was West Way Ford in Irving 100% Recommended.

I made an appointment to drop the vehicle there Wednesday at 5:00 PM with the A/C not cooling. Victor was our service coordinator and told us he would advise us asap Thursday. Since I didn't hear from Victor by noon, I called but had to leave a message. I then received a text with the diagnosis and cost to evacuate the system then refill it with dye added bc they couldn't find a leak. I okayed the service. He said it could be ready Thursday afternoon, but he didn't call,so I called and Yvi said victor had left for the day, but he did call a little later and advised the tech wanted to keep the vehicle overnight and recharge the system Friday morning. We didn't hear anything all day, so we decided to come to the dealership and see. They told us they wanted to check one more thing(I suspect it was what they were supposed to do that morning) so we waited another hour or so for it. My wife finally got her vehicle around 4:00 PM. The A/C was blowing really cold and no leak was detected. If the system gets low again, the dye will show where the leak is. We're happy with everything except that Victor wasn't getting back with us. I was in the car business for 32 years and customer service is the key to retaining customers. I spoke to Darren who said he'd dumped some xtra customers on Victor, so I'll give him credit for that. Plus being relatively new to the job, I'm sure he as doing his best! I've had ALL my service done at Platinum Ford since I retired from there in '18, and they've always done great work! Thank you, Adam, Gary, Darren, and all!

Was contacted to repair recalls to the vehicle. The service was great, they even delivered my vehicle home once the work was completed. Good Experience.

I was looking for a Ford Explorer online, Arlington had just the one I was looking for. Floyd, Jake and David made it happen. Floyd was great! Since I had to pay for the car even before I physically saw it, Floyd took a lot of Pictures for me and Videos. David got the paperwork done and sent it to a local dealership so I could sign and send it back with the check on 7-14-2025. I am still waiting for the title in the mail. However, I do have a temporary plate from Texas. Jake got the car shipped and I received it on 7-27-2025. A little stressful for me, as I ready paid for the car, and therefore Jake as AutoNation Shipping Company was a little hard to nail down on the delivery date. Overall, a Great experience and I have driven the car now and I love it!!

I'm truly amazed at my experience there. After being denied and feeling defeated I gave it once last try. Quincy was amazing. Went in on Saturday and drove off Monday in a brand new Ford. He was so nice and patient even when I wasn't. The process was pretty quick. I spent only a few hours on Saturday picking out a vehicle. Got all the paperwork to them Monday morning. Went back Monday afternoon to pick up my car. It was washed and ready to go. I was not really into Ford's but now I'm a customer for life and hopefully will be buying from Quincy for now on.

Great service everyone was welcoming and nice gave me a great trade in value and best deal on the brand new truck love my experience was fast and easy I recommend talking to Tommy! Great sales man and likes to get things done

Service was great, in and out in 2 hours, The facilities however are in very serious need of improvement and upgrades, this dealership has looked the same for over 20 years , I?ve done business with this store for years.

John Little and Crystal Sanders were excellent as a Team helping us meeting our needs and working out any bumps in the road on make process smooth! Like to say thank you to both of them. We are happy with our Ford Focus 2018!

Top notch customer service. Vehicle was cleaned. Vehicle was ready ahead of schedule. Professionalism was excellent.

This is my 3rd Escape beginning with a 2014 to this 2025. Th Escape handles well, acceleration is awesome. This is definitely a car I would take a long road trip with.

I went into the dealership with a certain used vehicle in mind and did not have to haggle at all! Brenda was excellent! She did not try to steer me in a different direction, she actually listened to me. I received a good deal at a fair price. Even the financing department did not push me too much to purchase something that I didn't need.

They got me taken care of with an oil change and repaired my driver side front tire and replaced my rotors on the front and even washed my ride

If it?s service you need, ask for Peggy. She is hands down the best service advisor I?ve ever had. If but in what you want, Ask for Mahmoud. He?ll get you in the vehicle you want, the way you want.

Great experience buying a used truck from AutoNation Ford Arlington. I worked with Leroi Bemenu, who was super helpful, honest, and professional. The entire process was done online and went smoothly from start to finish. The truck was exactly as described. Highly recommend Leroi and this dealership!

Very satisfied with repairs and timely manner they were done. Professional service and mechanics. Will definitely use this dealership again. Highly recommend service department to anyone.