New and used 2025 Ford Escape for sale near Barkhamsted, CT

The sales person Mr. William Kendal was at all times helpful. Didn't like the unprofessional conduct of the financial department providing me a temporary registration with the wrong VIN#, and holdig on to the vehicle documents until the certified bank check drawn on a CT.state financial institution check cleared without informing me. All they had to do was simply tell me what the there s SOP was. Also didn't appreciate there behavior providing misinformation after they forgot to request the certificate for my veterans discount. After returning to the store to help them solve the problem, they falsely claimed they wanted to make sure If there were other rebates coming to me.

Great service. Very friendly everthing went smooth I would recommend them to my friends and family

We bought a used Mustang from Gengras. Our salesperson was Jake Secondo. He said he was 21 but seemed older with his knowledge and help. i wish more salespersons were like he is. he had car smarts, respect, great listening skills and just an all around nice person! See Jake for a great buyin experience!!

Salesmen Tom Callahan was professional and accommodating. He took the pressures off shopping for a pre-owned vehicle. I will be back to see him when I buy my new car in the new year!

The sales person Andre, the sales manager Josh and Bill are very helpful through the whole process and I look forward to future meetings with service oil changes and maybe buying some products from them

The sales department did a great job finding me the perfect pre-owned Ford. Thanks again!

I found my experience at Gengras Ford to be most favorable for many reasons. My Loncoln MKZ had a bad water pump which unfortunately is a very difficult and expensive repair because it's located inside the engine behind the timing chains. I had it quoted at another service center and they quoted the job but said they were not even interested in tackling it. I then had it towed to Gengras and they gave me the same price along with a video of my car showing exactly what was wrong. My car was finished just a few days later and came out great. Shortly after that the spring broke on the strut in my front end so I brought it back. When they quoted it I explained I didn't have the funds to pay for it at that time due to the water pump repair. The service manage then very kindly gave me an enormous discount so I wouldn't have to drive the car in an unsafe condition. He only charged me for parts which absolutely blew me away. My car is perfect now thanks to their great work and generosity. I would also like to mention their friendly, professional staff and immaculate facility. Even though it's a bit of a distance from my house, I plan to use them on all my future repairs and new car purchases.

As an elderly lady, I have every confidence in them. They are nice to me and always help me with any concerns I have about my car.

everything was great and quick friendly no one try to sell me anything and had free coffee very clean dealership waiting room. Manager ask how I was doing and how my Escape was. IT WAS 95 DEGREES OUT AND STRONG ac

Professional and courteous service manager, clean and comfortable waiting area with free coffee, water and snacks. Surprised to see my vehicle?s floor mats were washed as well as the outside of the vehicle.

Very friendly and helpful from Kevin D in sales to Nate in finance! Everything went very smoothly and I am very happy with my purchase!