New and used 2025 Ford Escape for sale near Otsego, MI

Mike Chamberlin was not only a good salesperson and provided exceptional service, but offered services that are not usually the concern of the salesperson. Mike responded to our email with information about a vehicle that we had seen online, but it turned out not to have all the features that we wanted. Mike asked for our criteria then went about searching for this vehicle. He succeeded after finding the vehicle in another state about 8 1/2 hours/600 miles away. He made arrangements and got the vehicle to Dorrance Ford in Galesburg, MI. Galesburg is about 3 hours/160 miles round trip for us to drive to Dorrance Ford. Mike gave us home delivery after he also offered to get the duplicate title that we needed for our trade-in vehicle. We had our new vehicle and Mike drove our trade-in vehicle back to Dorrance Ford. These services were really appreciated, especially since we are all dealing with Covid-19. What a pleasant experience Mike provided. We'd highly recommend that you check with Mike Chamberlin if you are looking for a Ford product.

This is my 3rd Escape beginning with a 2014 to this 2025. Th Escape handles well, acceleration is awesome. This is definitely a car I would take a long road trip with.

Purchased my dream car a 2021 Shelby GT500. Best customer service I have ever received. Austin my sales person was AWESOME helped me clean out my old car and tried to listen to my crazy counter offers haha. The finance manager Lewis was amazing he fought with Ford Credit to get me the best possible rate and did not pressure me into getting some of the dumb extra warranties. Bill the dealer manager was very professional and even took me to the gas station himself to put 93 on my new GT500.

This is my second Escape Hybrid ans I absolutely love it. Love the interior redesign and who doesn't love getting 40PMG without plugging in? It is very spacious as well.

My experience with Dorrance Ford was not only satisfying, but also refreshing. We had been in the market for a new truck for about six months. We had been unable to find what we were looking for at several other dealerships. If we did find one, the dealership was either, not participating with a discount I have offered through my employer in conjunction with Ford Motor company, or they were tacking on up to $6,000.00 to the MSRP! I was relieved to find that at Dorrance Ford I did not encounter either of those situations. In fact, I was able to afford a truck that was a few steps up from what I had been prepared to buy at another dealership. I dealt with Mike Chamberlin as a salesman, Lewis Lambert in financing, both of whom left me with a measure of gratitude for their integrity, and helpfulness. we have not purchased a new car in about 35 years, so to say we were not accustomed to the practice is an understatement. With the help of Mike and Lewis, we felt very confident, as well as very informed in our decision making. At Dorrance Ford you get their best price the first time, and it will likely be the best price from any other dealers you may be working with. All costs are put forward in the proposed deal, no surprises when you are signing the papers. After the sale we met Bill Dorrance, and Tim Garret in the service department. We felt comfortable after meeting them that the sale of the vehicle was not the end, but the beginning of a good relationship where the dealership as a whole seems to be genuinely determined to make the experience a positive one in every aspect. Go ahead and shop around if you think you need to, but I would not recommend buying a vehicle until you have visited with the the good people down at Dorrance ford. If you end up not buying a vehicle from them at least you will have met some good people who are passionate about doing their job well.

Bought a car from them on sat. Great customer service. Everyone of the staff were very helpful and went over and beyond to answer any questions I had. Thank you Rodney for making it easy and quick.

Trevor was super great, very good at his work. Made me feel comfortable at what I need.

Trevor M was very positive very helpful he was very attentive to our needs and found our family the greatest car with a very good price!

Salesmen were great and responsive, the car was sold by the time I got there.

I bought my car from Rob a couple years ago. He listened to what I wanted and helped me get a great car after months of looking. A couple weeks ago I was having trouble with the car and Ford was trying to charge me over $1,000 just to tell me what was wrong with it. I called Rob (which I wish I would have done in the first place) and he not only set me up an appointment but provided me with a loaner car until mine got fixed. Zeigler was able to tell me what was wrong with my car the same day they looked at it and had the part delivered and installed the very next day. I would definitely recommend Rob and Zeigler to anyone looking for a car

This place truly takes care of you. They will try and work with you to make sure you get the car that you want. People skills where great. Will always get my cars from here.

Rob and his team were excellent to work with from start to finish. Excellent experience!