New and used 2025 Ford Escape for sale near Salem, CT

Columbia Ford/Kia was awesome. Everyone I met there bent over backwards to be helpful. They gave me the information I needed to find the car I wanted. Then they helped me arrange financing. It was the best car buying experience I have ever had.

This is my 3rd Escape beginning with a 2014 to this 2025. Th Escape handles well, acceleration is awesome. This is definitely a car I would take a long road trip with.

The sales person Andre, the sales manager Josh and Bill are very helpful through the whole process and I look forward to future meetings with service oil changes and maybe buying some products from them

This is my second Escape Hybrid ans I absolutely love it. Love the interior redesign and who doesn't love getting 40PMG without plugging in? It is very spacious as well.

Romeo Bruton,new to sales.Did his best to provide us with a great experience.The five star rating is not for the dealership.They are for Romeo.

I have bought many cars and this was the best experience I’ve ever had,Gerald made my buying experience smooth and easy.I would recommend this dealership and this salesman to anyone.I changed my decision on the car I came in for and switched to the one I bought and Gerald made the sale effortless for me,and remarkably fast,can’t thank them enough

I have purchased 5 vehicles at this dealers franchises- all very good experiences- you can’t go wrong at Gates - Gates get’s it - easy buying experience- Knowledgeable sales people - very good management- great service departments you can trust

The sales person Mr. William Kendal was at all times helpful. Didn't like the unprofessional conduct of the financial department providing me a temporary registration with the wrong VIN#, and holdig on to the vehicle documents until the certified bank check drawn on a CT.state financial institution check cleared without informing me. All they had to do was simply tell me what the there s SOP was. Also didn't appreciate there behavior providing misinformation after they forgot to request the certificate for my veterans discount. After returning to the store to help them solve the problem, they falsely claimed they wanted to make sure If there were other rebates coming to me.

As an elderly lady, I have every confidence in them. They are nice to me and always help me with any concerns I have about my car.

This is an AMAZING dealership. We purchased a few months back. Our salesperson Fran was awesome. He didn't push. He showed us the car we wanted to see. It was just as advertised and sold itself. Jake, the business manager, was awesome. Everything was so easy. Brought the vehicle in this week for my first free oil change. Right on time. One hour as promised. Their on-site restaurant was great. I had lunch, and my car was ready. Full inspection and topping off fluids, checked brakes and tires, battery, etc. I wouldn't buy a Kia or Ford anywhere else. This place has got it right. Kudos on great customer service!!

Great service. Very friendly everthing went smooth I would recommend them to my friends and family

All whom I have come in contact at your dealership have been VERY Nice! I dealt with Ashley and she was very professional and accomidating

I am very particular as to who works on my vehicle. I have always trusted Ray Seraphin Ford and would not take it anywhere else for maintenance. Work has always been done in a timely manner and more importantly, done right the first time. Thank you to the technicians, the gals at the service desk, and Craig and Bruce for another excellent service visit and job well-done. See you again soon.

Absolutely fantastic, especially Tony, he is wonderful. Every part of the transaction was easy and well executed.

Everyone was very helpful and friendly . I originally went in a Monday to look at cars and drive away Tuesday in a 2022 Ford Escape with 5 miles on it . Very happy and will gladly refer friends and family to go there !!!

I had an interaction with Mike regarding a Toyota Avalon. Mike was very friendly and knowledgeable about the car. I was impressed with the dealership. Unfortunately, the vehicle wasn't what I was looking gor.

Ed Welles and Bob Cerins were great! They did their best to keep us updated and didn?t try to rip us off.

Beginning with John Tapio, who responded to an inquiry then Cameron, Jillian, Matt! Jay, and (apologies, can?t remember name) Finance guy, this whole process was the best ever. Best Kudos go to Cameron and Jillian! The both were a breath of fresh air in a position that had previously filled by (not at Monaco) people who seemed to only care about commission. It seems Monaco has gotten away from that, so no dog eat dog cut throat games. Mary Jo and I are very pleased with your awesome sss ad Les team.

Great job listening to my needs and fulfilling them expeditiously. Very happy with the expertise and guidance through the whole process.