New and used 2025 Ford Escape SUVs for sale near Burleson, TX

I waited while my car had oil changed, tires rotated, fluids added, and general inspection. Only a 2 hr wait! Nice waiting room with coffee or tea, TV, comfy upholstered chairs.

This is my 3rd Escape beginning with a 2014 to this 2025. Th Escape handles well, acceleration is awesome. This is definitely a car I would take a long road trip with.

I made an appointment to drop the vehicle there Wednesday at 5:00 PM with the A/C not cooling. Victor was our service coordinator and told us he would advise us asap Thursday. Since I didn't hear from Victor by noon, I called but had to leave a message. I then received a text with the diagnosis and cost to evacuate the system then refill it with dye added bc they couldn't find a leak. I okayed the service. He said it could be ready Thursday afternoon, but he didn't call,so I called and Yvi said victor had left for the day, but he did call a little later and advised the tech wanted to keep the vehicle overnight and recharge the system Friday morning. We didn't hear anything all day, so we decided to come to the dealership and see. They told us they wanted to check one more thing(I suspect it was what they were supposed to do that morning) so we waited another hour or so for it. My wife finally got her vehicle around 4:00 PM. The A/C was blowing really cold and no leak was detected. If the system gets low again, the dye will show where the leak is. We're happy with everything except that Victor wasn't getting back with us. I was in the car business for 32 years and customer service is the key to retaining customers. I spoke to Darren who said he'd dumped some xtra customers on Victor, so I'll give him credit for that. Plus being relatively new to the job, I'm sure he as doing his best! I've had ALL my service done at Platinum Ford since I retired from there in '18, and they've always done great work! Thank you, Adam, Gary, Darren, and all!

Preston was very helpful and courteous. He had good follow up and making sure things were complete and as ordered. He has been very helpful after the sale as well.

Great, no unexpected delays. Service was quick and real courteous and professional Caring people , called me in a timely manner to keep informed and up to date on vehicle

Dvonte Muhammad reach out to me & his manager helped me get my credit and truck fast very friendly as well . Definitely recommended

Was contacted to repair recalls to the vehicle. The service was great, they even delivered my vehicle home once the work was completed. Good Experience.

Great service everyone was welcoming and nice gave me a great trade in value and best deal on the brand new truck love my experience was fast and easy I recommend talking to Tommy! Great sales man and likes to get things done

Service advisor Stephan Hunter was great ! Let me know pricing and checked in parts availability. Prompt work. He is knowledgeable on what could be the issues.

My experience have been great. Nakia and Josh are wonderful. Always there to be a helping hand. This was West Way Ford in Irving 100% Recommended.

Service was great, in and out in 2 hours, The facilities however are in very serious need of improvement and upgrades, this dealership has looked the same for over 20 years , I?ve done business with this store for years.

Came in for repairs, decided to trade it in. Communication was good. Smooth transition over to sales. Blake was great to work with. Will be back

I went into the dealership with a certain used vehicle in mind and did not have to haggle at all! Brenda was excellent! She did not try to steer me in a different direction, she actually listened to me. I received a good deal at a fair price. Even the financing department did not push me too much to purchase something that I didn't need.

John Little and Crystal Sanders were excellent as a Team helping us meeting our needs and working out any bumps in the road on make process smooth! Like to say thank you to both of them. We are happy with our Ford Focus 2018!

I sold my car to this dealership. They gave me the best price, but more importantly, the service was just exceptional! Samantha and Graham are the best. I?ve never experienced such honesty, integrity, and compassion at a car dealership in my life. 10 stars if I could!

Great customer service and a completely stress-free car buying experience. From the moment I stepped onto the lot until I drove off, I was treated like family. The entire process was quick, smooth, and professional. Couldn?t have asked for a better experience!