New and used 2025 Ford Escape SUVs for sale near Joshua, TX

It had been 18 years since we purchased a new vehicle for our family. My wife and I didn?t know what to expect when we came to AutoNation Ford Arlington on Saturday, April 19. Let?s just say we were both very surprised. � � �We were met outside the entrance by Auday Khirawish. He was pleasant and professional. We have had bad experiences at car dealerships before, but this was not one of them. Auday provided us with the best service that we have experienced in a long time. � � �As we went through the contract, it was time to talk about financing which is not something that most people enjoy when making a large purchase � � �We had already set up our financing with another lender and shared our percentage rate with Kyron Session. As he checked our credit score, he came back to the desk and presented his offer. We were shocked that he offered us almost the same percentage rate. We agreed to his offer and went to his office to finish the paperwork. Kyron was pleasant and personable. It was like we were old friends catching up on our lives. � � �There is a valuable team at AutoNation Ford Arlington. At no time did we feel pressured into buying, even though at the end we did buy our pre owned from AutoNation. We are very pleased with our purchase and the sales team we had.

This is my 3rd Escape beginning with a 2014 to this 2025. Th Escape handles well, acceleration is awesome. This is definitely a car I would take a long road trip with.

I made an appointment to drop the vehicle there Wednesday at 5:00 PM with the A/C not cooling. Victor was our service coordinator and told us he would advise us asap Thursday. Since I didn't hear from Victor by noon, I called but had to leave a message. I then received a text with the diagnosis and cost to evacuate the system then refill it with dye added bc they couldn't find a leak. I okayed the service. He said it could be ready Thursday afternoon, but he didn't call,so I called and Yvi said victor had left for the day, but he did call a little later and advised the tech wanted to keep the vehicle overnight and recharge the system Friday morning. We didn't hear anything all day, so we decided to come to the dealership and see. They told us they wanted to check one more thing(I suspect it was what they were supposed to do that morning) so we waited another hour or so for it. My wife finally got her vehicle around 4:00 PM. The A/C was blowing really cold and no leak was detected. If the system gets low again, the dye will show where the leak is. We're happy with everything except that Victor wasn't getting back with us. I was in the car business for 32 years and customer service is the key to retaining customers. I spoke to Darren who said he'd dumped some xtra customers on Victor, so I'll give him credit for that. Plus being relatively new to the job, I'm sure he as doing his best! I've had ALL my service done at Platinum Ford since I retired from there in '18, and they've always done great work! Thank you, Adam, Gary, Darren, and all!

This is my second Escape Hybrid ans I absolutely love it. Love the interior redesign and who doesn't love getting 40PMG without plugging in? It is very spacious as well.

Jaylan Lewis gave me great service no sooner than I drove into the dealership.He got me taken care of in no time,and I was out and on my way.

Dvonte Muhammad reach out to me & his manager helped me get my credit and truck fast very friendly as well . Definitely recommended

It took a little longer than expected for repairs, but Cesar Meza kept me informed. The repairs were in my warranty, so I was grateful.

John Little and Crystal Sanders were excellent as a Team helping us meeting our needs and working out any bumps in the road on make process smooth! Like to say thank you to both of them. We are happy with our Ford Focus 2018!

We always have great service when we take our vehicle in for service, Kip is the best! Been bringing my vehicle here for a few years for maintenance.

This was my 2nd time buying from this same dealership. Made buying so easy and simple the 1st time that I headed straight to them again for the 2nd.

Although I did not end up buying the vehicle, I was provided with great customer service. They came down a little bit on the asking price and have followed up with me

Great service from Leo. No hard sell for unwanted extras. Very helpful, answered all questions and concerns in a straightforward manner. Finance team was also helpful.

Randy Weldon was a great salesman took his time with us was very patient answered all the questions that we had and in the end we put a great deal together I would recommend him highly

Platinum Ford is the dealership we always use in our area. We have tried others, but have been disappointed. The thechnicians at Platinum Ford are competent and courteous. They always give us a call to keep us informed of any issues and to get consent before proceeding. Kyle is our designated “service manager” and he is top knotch!

I found a truck on cars.Com and did the normal thing sending a request to ensure it was available. Mel reached out to me via an email message and mentioned that he would contact me later in the day. He called me later that afternoon. After that very calm conversation, he gave me very solid reassurances that a different Ford dealership had lied to me about some things.. I already had pre approved financing at my credit union, so this was a fairly straight forward process. Mel made this process so easy. I'm not a youngster with no experience. I know how this process should go. This was not my first truck buying experience. Mel is a true professional and an asset to not only his profession, but to Five Star Ford. He's a rare find in this industry. This was the easiest and most positive truck buying experience in my life! Thank you to Mr. Melvin Seibel!

Great service and experience! Carlos was very attentive and helpful. David from the finance dept. was very explicative! Great experience overall. One suggestion, offer more perks!

Service was performed in a professional manner. People were friendly and helpful. Service performed work I request and informed me up possible upcoming maintenance on my vehicle.

Great customer service. Always friendly, helpful staff. Hilliard has always been helpful and is knowledgeable. I will always take my ford vehicles to this location.

Transmission oil change went quicker than I thought without attempting to charge me with anything else.Time went quick for the transmission oil change as well.

Our work vehicle had some recalls due, and needed a new seal around the windshield and I booked the repairs via online services and was able to get a convenient appointment date/time very quickly. The service representative, Paul Segars was awesome and kept us up to date on the status of the vehicle. Vehicle was ready faster than expected and very much appreciated!

Leroi was an awesome sales person and really took care of during the whole process. Would recommend him again. We have purchased last three trucks from this dealership