New and used 2025 Ford Escape SUVs for sale near Kennedale, TX

Alonzo went above and beyond to get my 2024 F-150 in and me into a rental vehicle. His responding to texts and questions I had is why I will be back using him and Auto Nation Ford.

Came in for repairs, decided to trade it in. Communication was good. Smooth transition over to sales. Blake was great to work with. Will be back

Ceasor always helps me out and does a fantastic job. All the mechanics do an outstanding job as well. The dealership is well maintained and clean.

Iliana was a great sales rep. She was kind and very understanding of what I needed. She acquired to my needs and didn’t make me feel pressure to make any decisions until I was ready. 10/10 experience with Iliana Davila.

My experience have been great. Nakia and Josh are wonderful. Always there to be a helping hand. This was West Way Ford in Irving 100% Recommended.

I made an appointment to drop the vehicle there Wednesday at 5:00 PM with the A/C not cooling. Victor was our service coordinator and told us he would advise us asap Thursday. Since I didn't hear from Victor by noon, I called but had to leave a message. I then received a text with the diagnosis and cost to evacuate the system then refill it with dye added bc they couldn't find a leak. I okayed the service. He said it could be ready Thursday afternoon, but he didn't call,so I called and Yvi said victor had left for the day, but he did call a little later and advised the tech wanted to keep the vehicle overnight and recharge the system Friday morning. We didn't hear anything all day, so we decided to come to the dealership and see. They told us they wanted to check one more thing(I suspect it was what they were supposed to do that morning) so we waited another hour or so for it. My wife finally got her vehicle around 4:00 PM. The A/C was blowing really cold and no leak was detected. If the system gets low again, the dye will show where the leak is. We're happy with everything except that Victor wasn't getting back with us. I was in the car business for 32 years and customer service is the key to retaining customers. I spoke to Darren who said he'd dumped some xtra customers on Victor, so I'll give him credit for that. Plus being relatively new to the job, I'm sure he as doing his best! I've had ALL my service done at Platinum Ford since I retired from there in '18, and they've always done great work! Thank you, Adam, Gary, Darren, and all!

John Little and Crystal Sanders were excellent as a Team helping us meeting our needs and working out any bumps in the road on make process smooth! Like to say thank you to both of them. We are happy with our Ford Focus 2018!

Great, no unexpected delays. Service was quick and real courteous and professional Caring people , called me in a timely manner to keep informed and up to date on vehicle

Although I did not end up buying the vehicle, I was provided with great customer service. They came down a little bit on the asking price and have followed up with me

Was contacted to repair recalls to the vehicle. The service was great, they even delivered my vehicle home once the work was completed. Good Experience.

They got me taken care of with an oil change and repaired my driver side front tire and replaced my rotors on the front and even washed my ride

I went into the dealership with a certain used vehicle in mind and did not have to haggle at all! Brenda was excellent! She did not try to steer me in a different direction, she actually listened to me. I received a good deal at a fair price. Even the financing department did not push me too much to purchase something that I didn't need.

Great customer service and a completely stress-free car buying experience. From the moment I stepped onto the lot until I drove off, I was treated like family. The entire process was quick, smooth, and professional. Couldn?t have asked for a better experience!

If it?s service you need, ask for Peggy. She is hands down the best service advisor I?ve ever had. If but in what you want, Ask for Mahmoud. He?ll get you in the vehicle you want, the way you want.

Great experience buying a used truck from AutoNation Ford Arlington. I worked with Leroi Bemenu, who was super helpful, honest, and professional. The entire process was done online and went smoothly from start to finish. The truck was exactly as described. Highly recommend Leroi and this dealership!

Great service everyone was welcoming and nice gave me a great trade in value and best deal on the brand new truck love my experience was fast and easy I recommend talking to Tommy! Great sales man and likes to get things done

Very satisfied with repairs and timely manner they were done. Professional service and mechanics. Will definitely use this dealership again. Highly recommend service department to anyone.

Great experience overall! Friendly team that was very professional and extremely helpful. We were in and out in about 2 hours. Never felt pressured. All our questions were answered and we got the right vehicle for us.