by John & Rebekah Mulquin from Albuquerque, NM
September 3, 2018
I have already told two people with current vehicle issues to check out Zia. I linked with them through USAA, and was able to look through 10-15 vehicles, Representative Don Baca running back and forth for keys, before giving my wife and I time to narrow down our financial ability and vehicle needs. After having looked at product with four other dealerships, Zia had the most used car selection in every car category, upfront pricing, and inspection reports available to look at. Their patience and buyer accommodations was appreciated.
I have bought 2 cars from the Car-max in Albuquerque, NM. I have had a great experience both purchases and would highly recommend anyone shopping there. I appreciate the extra effort the manager made when my license would not scan because my dog got a hold of it. Thank you Car-manx
The facility is very nice and the atmosphere is definitely low pressure. The prices are on the high side for new cars, which they justify by saying the cars are thoroughly inspected prior to being sold. The prices are set - no haggling. My only problem with them is they seriously lowballed us on our trade in - I was expecting an offer that would let them make a profit on our trade in, but they were at least four thousand under a conservative Blue Book trade in value. I may go back if I sell my car on my own, but I won't be bringing in a trade.
Ashley Ortiz was great to work with. She was patient and made it so stress free. I bought a brand new 2018 Nissan Rogue from her. I love this car. When I had trouble with the ???kick??? motion to open hatch, she sent me a little ???how to??? video (just for me)! Now I call that customer service.
I arrived at 3:30pm, without calling, and asked for an oil change. I didn’t know you had to make an appointment but Trent Durham still took my car and did the oil change. They were so kind, especially Trent, to me and it was a great experience.
Everyone from the sales person to management to delivery of the vehicle was friendly, professional and welcoming. Truck I bought is awesome and really enjoy it. I would recommend this dealership to everyone.
We had an excellent experience in dealing with Michell Royle at Chalmers Ford. After looking locally for some time in our area (Florida) we discovered that the perfect Explorer was nowhere to be found close by. So we launched an internet search, and after dealing with double-talking salespeople all over the country we were becoming disenchanted with the process. So many quotes included rebates and incentives that never even applied to the purchase of a car (but rather, lease deals) and we found a lot of false advertising designed to draw us in.
When we spoke with Michell we made it clear that we needed the best out-the-door pricing including ONLY the rebates for which we were qualified. Our worst fear, after dealing with other salespeople, was that we would arrive to conclude the purchase and be confronted with price changes due to unrealistic quoting. Michell provided her best quote and worked with us on the military rebate as well as other incentives for which we qualified. She reassured us multiple times that there would be no surprises, and indeed there were none. When we arrived to pick up the car, we concluded the financing details with Jackie and were instructed by a technician in the operation of some of the technical features of the vehicle, which had been freshly washed and prepped for us.
We love our new Explorer and the transaction could not have been more perfect. Kudos to the folks at Chalmers Ford… they did a great job for us.
Very professional and my truck was completed in a reasonable time frame. We have Purchased multiple vichales and the staff has ways been super friendley.
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