I recently purchased my first vehicle at Roy Schmidt Honda and I couldn’t be happier with my experience! Jake Hotze was the salesman I worked with and he went above and beyond to find me a vehicle that best fit my needs and more! Jake along with the rest of the Roy Schmidt Honda staff was very knowledgeable, informative, and upfront about their vehicles and what they had to offer. After finding the vehicle I wanted, Ben Rohlfing helped me with my financing options and thoroughly walked me through every step of the way making everything very clear. What I expected to be an overwhelming experience turned out to be very straightforward and easy. Thank you for being so welcoming and patient and making me a first time vehicle owner. I look forward to doing more business with you guys!
We ran over a dead deer in our Odyssey on a recent trip to IL, and we contacted the service department at Roy Schmidt Honda. We found them kind and helpful. They answered our questions and concerns and assured us that we were good to continue home. We would highly recommend this dealership. Their integrity was impressive.
Always friendly and very speedy repairs! The service department was great when I had my escape towed in due to lack of power steering! It was fixed in two days! This includes the weekend since it was late Friday night!
I have purchased 10 or 11 vehicles from Jake fat Northside Ford. I have to say their customer service is top-notch. Their service department goes above and beyond to always take care of me if there's an issue. I highly recommend them.
I have purchased 5 vehicles from the Chrysler store in Mattoon, three of them from Kristy Goeckner. That girl is AMAZING! She is willing to do whatever it takes to get the job done and make sure you are happy and comfortable with your purchase. Everyone there genuinely cares about the customer. I also love the friendships that the coworkers seem to have! Everyone is always so happy and chipper and joking around with each other. I will always buy from Pilson's! :)
I purchased a Journey off of Randy McDonald. He was simply amazing person to work with. He helped answer every question that I had and he let me look around and shop for the right vehicle for me. I was happy with the care that he gave to me and my girlfriend he treated me like a real friend if not even a member of his family. I will continue to purchase vehicles off of randy and all of the PILSONS team.
Had friendly service (above and beyond) in buying a new Honda Odyssey! Listened to my needs, budget. Showed me how to use the features and helped my husband and I through the whole process. Roy and his staff were helpful, considerate and very knowledgable. I am very happy with my new purchase! Check them out when buying a new car!
great experience. Brandt did a great job. I felt like I was treated fairly and honestly.. I bought a used vehicle. I felt like I was buying a new one.. I would buy again from Northside Ford. Thanks Brandt...
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