As my husband and I have been working towards getting a car for our new family, I was incredibly impressed with the two people I worked with, Mat Bishop, and Mat Spencer. They were patient with me. Were willing to work with me over the phone, and even have clarity about their out the door prices. This dealership was amazing, and even though they didn't have what we wanted, they helped us know their options and were super kind.
Will buy another one
by Silverado Guy from Neosho, Mo
December 5, 2018
I’m 6’5’ and actually have my seat moved up in this car (it’s my wife’s). The gas mileage is great and has tons of room inside to fit whatever we need.
I spent the whole month looking for the right car and I finally found it at Action Auto Sales! The customer care here is beyond excellent! They take the time to go over everything about their cars and pricing. No hidden fees and no pressure! They are upfront honest with you and they check up on you through the whole process! I was very impressed with them. I would definitely go back here to find my next car :)
Reliable and Enjoyable so far
by escapedriver from Regina, SK
January 1, 2019
Bought this vehicle used about a month ago to replace a vehicle I had totalled. It is fun to drive and has lots of space and is comfortable. Looking forward to driving it as long as I can
Look no further when trying to decide where to buy a car. Felt very comfortable when walking the lot and inside. Felt no pressure from any salesmen and they were very considerate with your wants and needs. I highly recommend working with Devan. He was very helpful, knowledgeable, understanding and easy to talk to. Definitely will be a returning customer.
My first NEW car
by Dana from Regina, Saskatchewan
January 29, 2019
perfect for me, great size, love the look of it. have had many compliments. I live in Canada and it gets really cold here, so the seat warmers come in really handy. :)
I purchase a new vehicle every 12-18 months. I have dealt with every dealer in Utah County and the majority in Salt Lake County. Most of these dealings did not end in a sale due to poor customer service, knowledge etc.
I’m a self-admitted demanding customer, which naturally would preclude several dealerships.
I have purchased 2 vehicles from Doug Smith Jeep, American Fork, in the past 4 months. One new vehicle had issues I wouldn’t tolerate and the dealer worked with me and gave me a fair deal on a second vehicle, which was the same model etc. This would total 3 vehicles in 4 months.
Chris Smith and Gabe Smith are the most friendly and professional car sales folks I have ever dealt with. They understand the customers needs and wants and work tirelessly to make things happen.
They truly work for the customer. They are not pushy, overbearing or otherwise unpleasant.
The buying experience with them and their dealership is absolutely second to none.
I will never purchase a vehicle from any other dealer as long as they work at Doug Smith.
Very nice car to drive and very roomy
by HappyCustomer from Marlton
January 27, 2019
Very easy car to drive. Some newer cars today have a boxed in feeling. This car feels very roomy and open. Large windows to see out of.
I bought this car used with 59km on it. I've only had it a few weeks and find that it's easy to drive. The biggest negative is that there is such poor headroom. Someone who is just under 6 feet tall finds that his head is touching the roof in the front or back seat. I wouldn't have expected that. I assumed that a person who sat comfortably in my former compact car wouldn't have an issue in the Escape but I was wrong. Other than that (and a steering wheel that is too cluttered) the car seems to drive very nicely. I was hoping that with 4WD I wouldn't need snow tires but it only took one snow storm for me to learn that wasn't going to be the case. Turning snowy corners took a couple lanes. But now I have snow tires and it's a different drive altogether.
I have been looking for a Subaru Baja fora while now and I finally did at carmax in salt lake. I was three hours away and couldn't get out there quickly so they held the car for me. FOR A WEEK. They had people come in and was wanting it.But they still held it. I wish they would negotiate on the price. But I got it at a good price. The car was in top shape and the interior is awesome. Thanks carmax.
Love this truck!
by Judymac from Ocala, Florida
January 17, 2019
Love everything except the front seat area. Does not have enough space in between seats for console area. Also, the windshield in the front is hard to clean.
Great customer service! Was willing to fight for the best price possible, and work with my situation. Was kind, willing to listen. Ramone and Bryson were very knowledgeable and able to answer all questions.
Very efficient, comfortable great vehicle
by 2017fordescapeSE from Newburyport
January 5, 2019
Navigation and options are great. Fordpass app is great for scheduling engine starts and diagnostics. 4 cylinder turbo with auto stop is good for emissions and gas savings
We worked almost exclusively with a very friendly Claudia Hasslock who helped narrow down our decision. She didn't push or make unannounced calls/emails unlike EVERY other dealership we went to. The moment you enter the facility you notice a calmness instead of the chaotic nature of dealerships that try to get you to purchase a vehicle by any means possible. The reason being their model of volume sales vs. commission sales. They don't need to be aggressive while still offering some of the best deals we've encountered. Highly recommended alternative than dealing with more commonplace dealerships!
Oddly enough to enjoy
by Jasmine from GREENVILLE
January 22, 2019
I have driven Fords for two decades or so. My first one was a Ford Taurus Wagon, next it was a Ford Explorer, and lastly a Ford Escape. And they are very dependable cars. However I'm a little sceptic in regards to the fairly new vehicles that are manufactured. I have heard from Friends who've had Ford Escapes 2015 and newer, that there were transmission issues and if they have a sunroof that would be a lot of issues with that as well. So oddly enough I enjoy the vehicle now, but I am unfortunately waiting for something to break.
We totaled our first tiguan we loved it so much that we got a second one. The people at strong were great through this whole experience. They were great ,it was so fast and easy, just came in and signed some paperwork and I was out of there super fast.
2018 Ford Escape
by Sarah H from Cedar Springs, MI
January 27, 2019
Very impressed so far. Finally drove on some bad roads and the 4wd is really good. Engine has lots of power. Overall car drives very nice. It is the Titanium model which has a lot of features!
Even a simple tire repair on their warranty program was worth the drive down. Our appointment time was honored, and in less than 90 minutes total, the tire was repaired, their general checkup service was completed and the truck had been washed. Some advice was given on a couple small things to take note on for the future and the work order of completion was signed. No money was asked for, and I was able to leave. I had even been offered a ride to work to my studio, but had set time aside to stay in their comfortable environment. Thank you!
Everything I was looking for in a vehicle
by LindsayADESA from Lake Echo Nova Scotia Canada
January 23, 2019
This vehicle met every need and everything I was looking for within my price range I couldnt be happier with the choice I made. It had extra options I wasn't even looking for that I'm glad that I have
I have purchased two new cars from Darryl. He is now the sales manager so I guess I'll buy my next one from somebody else. I had a recall on my Ford an appointment at 10:30. 12:45 I'm out the door and everything is completed. Everybody was friendly and the coffee was great. After being unable to deal with conventional dealerships in the Salt Lake area I was so relieved to find performance. They treat you like they want your business not like some idiot that needs fleecing. If you hate the car buying experience go to Performance. It should change your attitude. They have me for life.
Poor on fuel efficiency and loud engine
by jmary from New york, NY
January 27, 2019
I wanted a Ford because I drive an Explorer for work. I bought the Escape thinking it would handle as well and be as smooth. Instead, the engine is loud when accelerating and the fuel efficiency is poor. I'm filling up every 3 days just to commute to work. I was completely disappointed in my purchase.
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