Used 2023 Ford Explorer SUVs for sale near St. Paul, TX

After a full week of exhausting dealership visits, numerous phone calls, and overall disappointing service, we were feeling frustrated. That’s when we decided to flip the script and search only for dealerships known for their customer service. That’s how we found Sam Pack’s Five Star Ford in Carrollton, and more importantly, Iliana Davila. We found a Ford Bronco online that looked promising and called to ask a few questions. Iliana responded almost instantly with a personalized video and all the information we needed. Within the hour, we were on our way to the dealership. When we arrived, Iliana was ready, warm, and welcoming, a complete breath of fresh air after the stressful week we’d had. She had the vehicle prepped and waiting, and even planned a freeway test drive to address our concerns about cabin noise. Her thoughtfulness, product knowledge, and patience were unmatched. It also helped that she drives a Bronco herself and gave us real, honest insights, not a sales pitch. Once we decided this was the one, Iliana introduced us to Alexandra, who immediately started chatting with us about Bronco accessories. Her enthusiasm was contagious, it turned an already exciting moment into something we could really envision personalizing. We’ll definitely be reaching out to her with our wish list soon. Iliana also took the extra step of introducing us to Masen in the service department so we’d feel comfortable from day one. Though we only met him briefly, his friendliness and professionalism left a lasting impression. While waiting for finance, we noticed a birthday celebration for one of the team members. The staff gathered to sing and enjoy cupcakes, it was clear this dealership has not just great service, but a truly happy and supportive work culture. That positivity reached every corner of our experience. The receptionist greeted us with genuine warmth the second we walked in, offered us water, and made us feel right at home, something no other dealership had done. Every time we came or went, someone opened the door for us. It may seem like a small gesture, but it spoke volumes. Finally, we met with Alexander in finance, who was incredibly patient and helpful, answering all of our questions thoroughly and taking the time to connect with us. His calm, clear approach made the final step of the process smooth and stress-free. All in all, Iliana Davila was absolutely amazing, professional, personable, and completely customer-focused from beginning to end. If you’re car shopping and want someone who genuinely cares, listens, and knows their stuff, go to Sam Pack’s Five Star Ford and ask for Iliana. We’re thrilled with our Bronco and beyond grateful for the five-star experience.

Best car I’ve ever owned. Does everything I want//need it to do. Always starts in the morning. I’ve been camping with it and slept inside the car. Plenty of room

Shout-out to Charles Washington! Friendly and professional. I was buying from out of state and he did everything in his power to answer all of my questions and reassure me. I never felt any pressure and am extremely happy with the deal I got.

Have only had vehicle for 3 weeks but really like it. I’ve had F150’s for the past 12 years and thought I’d miss my truck, but I’m really enjoying this explorer. It’s more comfortable and fun to drive and the gas mileage is better.

Rusty took care of business as always. Some in and out process. I had good experiences with all service work at this location. Happy with this group and my service representative.

Quiet, comfortable and powerful car. I have the twin turbo that puts out 400 hp. General gas mileage is 19-20 city and 24-25 highway. The only thing that I would change on this vehicle is that I would like to be able to turn off some of the automatic operations on a semi-permanent basis.

I went in with the intention of buying a car, I wanted to get a used but good car from the lot. I was trying to test drive some vehicles but the employee insisted we talk numbers first, that was a bit annoying but i could live with it. Over all the trip was ok and i learned a lot about financing.

This is the first explorer that I have owned in nearly 30 years. I am coming from a ram 1500. I am surprised how comfortable this explorer is I’m really enjoying the gas mileage between 21 to 23 in town. I have not taken a trip on the highway yet.

My experience was great Excellent service Marco-and others were excellent And professionals and good guys

I have a great deal of respect for the staff at Bob Tomes Ford. Steve K. worked very hard to find a truck that matched exactly what I wanted and the negotiation process was fair and professional. Thank you for helping me find a great new truck!

I purchased a pre-owned 2019 Mercedes-Benz C300 4MATIC from this dealership on September 16th, and I had the pleasure of working with a salesman named Johnny. Johnny not only provided me with the most competitive price, but he also exhibited exceptional kindness throughout the entire process. Buying a car from this establishment was an effortless and enjoyable experience, largely thanks to Johnny's professionalism and helpful demeanor. I enthusiastically endorse Johnny as your go-to person for car purchases at this store.

I recently had the pleasure of working with Cole at the dealership, and I can't recommend him enough! From the moment I walked in, he was friendly and attentive, making sure to understand my needs and preferences. He took the time to explain all the features of the cars I was interested in, and his knowledge about the vehicles was impressive. Cole was never pushy, which I really appreciated. He allowed me to take my time in making a decision and answered all my questions thoroughly. When it came time to negotiate, he was fair and transparent, ensuring I got the best deal possible. Overall, my experience with Cole was fantastic, and I left the dealership feeling confident in my purchase. If you're in the market for a car, definitely ask for Cole!

Very satisfied very happy. Very excited about our truck Kamden and Travis were great. Very helpful and professional ,this ford truck is our first new purchase in 17 years , thank you guys. God bless

Great service! Ron (service advisor) was very helpful. I would definitely return to Bob Tomes for service! I also bought my car there.

Richard was great in taking care of my problem. He kept me updated while my vehicle was being worked on.

Was greeted by Cliff and Ben. New sales guys ! They were very nice and said they would show me a car. WE did look at several and when I saw THE BEAST I was done! Cliff and Ben we need to close this deal and we did. The entire group made me feel at home which I have now bought 3 cars. 2007,2013,2022

Nice facilities and friendly staff. The only thing that was annoying was the wait once the deal was agreed upon. I informed the salesman that we were paying by check so no financing and was not interested in any extended warranties or after market items. I told him we would go to lunch and come back and he assured me that the process would be complete in 1 hour. We sat there for 2.5 hours because the 'finance person' was backed up. It would have been simple to just let us leave but I realize that car dealerships don't want you to leave once they have you there. Times are changing and I think you need to change your mindset. We purchased both a Lexus and an Audi vehicle for my wife and both were done within 30 mins. The sales person at each dealership did the paperwork right there on their computer. No finance and no pressure to buy way overpriced 3rd party warranties. Most people are aware that you can purchase warranties if you so choose direct from manufacture for 1/3 the price.

⭐⭐⭐⭐⭐ 5 Stars – VIP Treatment from Start to Finish! Lorraine at AutoNation absolutely blew me away with her exceptional service! From the moment I walked in, she made sure I felt welcomed and taken care of—but what truly stood out was how she went above and beyond in the little things that made a big difference. She was attentive, professional, and incredibly thoughtful. As I was leaving with my hands full, she didn’t hesitate for a second—she opened the door for me and even the door to my Lyft. In that moment, I truly felt like a VIP. It's rare to experience that kind of genuine courtesy these days, but Lorraine reminded me that chivalry—and outstanding customer care—is still very much alive. Thank you, Lorraine, for making my AutoNation experience not just good, but memorable. You're a gem💎

Very streamline process. From looking at the vehicle to signing for it in finance, everything went smooth.