New and used 2025 Ford F-150 trucks for sale near New Fairview, TX

Preston was very helpful and courteous. He had good follow up and making sure things were complete and as ordered. He has been very helpful after the sale as well.

I made an appointment to drop the vehicle there Wednesday at 5:00 PM with the A/C not cooling. Victor was our service coordinator and told us he would advise us asap Thursday. Since I didn't hear from Victor by noon, I called but had to leave a message. I then received a text with the diagnosis and cost to evacuate the system then refill it with dye added bc they couldn't find a leak. I okayed the service. He said it could be ready Thursday afternoon, but he didn't call,so I called and Yvi said victor had left for the day, but he did call a little later and advised the tech wanted to keep the vehicle overnight and recharge the system Friday morning. We didn't hear anything all day, so we decided to come to the dealership and see. They told us they wanted to check one more thing(I suspect it was what they were supposed to do that morning) so we waited another hour or so for it. My wife finally got her vehicle around 4:00 PM. The A/C was blowing really cold and no leak was detected. If the system gets low again, the dye will show where the leak is. We're happy with everything except that Victor wasn't getting back with us. I was in the car business for 32 years and customer service is the key to retaining customers. I spoke to Darren who said he'd dumped some xtra customers on Victor, so I'll give him credit for that. Plus being relatively new to the job, I'm sure he as doing his best! I've had ALL my service done at Platinum Ford since I retired from there in '18, and they've always done great work! Thank you, Adam, Gary, Darren, and all!

Service advisor Stephan Hunter was great ! Let me know pricing and checked in parts availability. Prompt work. He is knowledgeable on what could be the issues.

They fixed a couple little dents for free, Toronto was very good to deal with, I would recommend going through these guys if you are in the market for a new or used vehicle.

Great service all the way around. From looking and test driving to the actual buying process it was very smooth and seamless. They keep you updated throughout the entire process. We had a great salesman, his name was Siad.

This Truck buying Experience was special, it was by far the greatest in 25 years of buying vehicles, First my referral sent me to ask for the Finance director Mr. Tom Andrews, he was amazing! great personality, and very easy to talk with, so once me and Tom briefly spoke , he allowed my sales professional Jerry Crider to assist me with the truck selection, from there everything went exceptional ,I will highly recommend Five star Ford to all of my friends and family members... Earnest B. @Frisco,Texas U.S.A

Top notch customer service. Vehicle was cleaned. Vehicle was ready ahead of schedule. Professionalism was excellent.

Transparency made the deal smooth and easy . No games . told me there best out the door price . i agreed and the price never increased with add on fees etc . wasn?t pressured at all through the whole process . took about an hour for everything.

I would HIGHLY recommend Five Star Ford in NRH and Jim Rich their Internet Sales Manager. I have been in the market for a new truck for a few months now. I have had a pretty good idea of what I wanted. I have been to many dealerships much closer to my home that treated me very poorly to say the least. From the first time I spoke to Jim on the phone till the second we drove off the lot, he was welcoming, nice and most importantly what he said was not changing like every other dealership I have been too. You can tell Jim is a true professional and cares about you and what he does. He wasn't trying to pressure you into things you didn't want, I can defiantly see why he has so many repeat customers. We ran into many others in the dealership that day and everyone was very friendly. I can't recommend this place and Jim Rich enough!!!! Thank you very much Five Star Ford of NRH!!!!!!!!!!!!

John Little and Crystal Sanders were excellent as a Team helping us meeting our needs and working out any bumps in the road on make process smooth! Like to say thank you to both of them. We are happy with our Ford Focus 2018!

Third car I have purchased there. Two new ones and one used one. They have always been great to work with and everything including price has always been exactly what the manager said it would be.

Although I did not end up buying the vehicle, I was provided with great customer service. They came down a little bit on the asking price and have followed up with me

I'm truly amazed at my experience there. After being denied and feeling defeated I gave it once last try. Quincy was amazing. Went in on Saturday and drove off Monday in a brand new Ford. He was so nice and patient even when I wasn't. The process was pretty quick. I spent only a few hours on Saturday picking out a vehicle. Got all the paperwork to them Monday morning. Went back Monday afternoon to pick up my car. It was washed and ready to go. I was not really into Ford's but now I'm a customer for life and hopefully will be buying from Quincy for now on.

Almost glad I broke down so I could meet some of the most friendliest people on the planet, if everybody gave service like that, they would be a lot more smiles around. Thank you very much for your kind polite service. The only shame is they don’t have 10 stars to give you.

Ceasor always helps me out and does a fantastic job. All the mechanics do an outstanding job as well. The dealership is well maintained and clean.

Outstanding .He was very helpful and knowledgeable.the whole process was excellent. The timeline was perfect. Check out was easy, all I ask for was done . My car wash and vacuum.

Came in for a recall issue. Pete took great care of me. The issue was addressed quickly and was able to get my vehicle back same day. Great service!!!

Platinum Ford is the dealership we always use in our area. We have tried others, but have been disappointed. The thechnicians at Platinum Ford are competent and courteous. They always give us a call to keep us informed of any issues and to get consent before proceeding. Kyle is our designated “service manager” and he is top knotch!

I found a truck on cars.Com and did the normal thing sending a request to ensure it was available. Mel reached out to me via an email message and mentioned that he would contact me later in the day. He called me later that afternoon. After that very calm conversation, he gave me very solid reassurances that a different Ford dealership had lied to me about some things.. I already had pre approved financing at my credit union, so this was a fairly straight forward process. Mel made this process so easy. I'm not a youngster with no experience. I know how this process should go. This was not my first truck buying experience. Mel is a true professional and an asset to not only his profession, but to Five Star Ford. He's a rare find in this industry. This was the easiest and most positive truck buying experience in my life! Thank you to Mr. Melvin Seibel!

Got it — here’s the updated review with **Valon** spelled correctly: From the moment I walked in, the team at Grapevine Ford made the entire experience seamless, professional, and enjoyable.Valon is an outstanding sales professional; knowledgeable, attentive, and genuinely invested in finding the perfect fit for my needs. Willie in Finance was equally impressive, walking me through every detail with clarity and patience, making the paperwork process effortless. Doni, the Sales Manager, brought a contagious positive energy and ensured everything ran smoothly from start to finish. What stood out most was the team’s chemistry, professionalism, and upbeat atmosphere. They didn’t just sell me a car, they delivered an experience that felt personalized, efficient, and even fun. Grapevine Ford is setting the bar high, and I can’t recommend them enough! ---