Some of the friendliest staff I have ever worked with. Brian was great and made everything really nice and easy for me. I was not able to purchase a car at that time but when I am ready I will definitely go back.
This is the best dealership in town, and they give the best trade-in value of any play. It’s not one salesmen trying to make a sell, it is a TEAM of people trying to make you happy. Best car buying experience I have ever had.
Dropped off my Edge for service and detail. Took shuttle round trip home and back (Rod driver was great too). Car looks great, received call during day to ask permission to do additional necessary work. Everyone I have ever worked with at Phil Long in Motor City has been very helpful and courteous.
I had a great experience at this dealership! The people were friendly and made the process easy especially with my husband being deployed. They tried to give me something I wanted and didn???t try to push me out of my price range! Would recommend this place to anyone!
Quentin!! You surpassed my expectations in every measure possible as a sales person!! You are great at what you do!! You took the time to get to know me and you accommodated me based on my needs and past car buying experience! Quentin is one the best sales people I've ever worked with! He is very knowledgeable, patient, attentive and most of all personable! If you're looking to buy, he's your guy!! Oh, and this is my THIRD new car purchase from these guys!!!
Brent Farmer was the liaison for Costco purchase. He answered our email on THANKSGIVIVG! We also brought our daughter into the dealership so she could purchase a new Rav4 also! Her first new car!
Brent was GREAT in finding the vehicle I wanted. The process was seemless.
My only comment is the lack of food in the dealership. We were there from 8:30 am - 3pm and we were unable to get anything but popcorn.
Elizabeth was great. From every step of the way she was dedicated to making the purchase of this car painless. I appreciated that she went well beyond to show me all the bells and whistles of my purchase. She definitely knew the product she was selling. Thank you!
I ended up not buying a car from the dealership, but the service I received from Justin and Brian was excellent. The no pressure, no nonsense approach to the buying experience is refreshing and pleasant.
If I were looking for a used car again, I would choose Echo Park first.
I came in to purchase a 2015 BMW 228i at the Colo. Springs location. Mark Riopelle and Steven Hicks helped me with the purchase. The car was in beautiful condition and the test drive with Steven confirmed I was making the right choice. The only concern was a check engine light. Their in-house tech confirmed it was a temperature sensor code. We all assumed it was a simple warranty issue (and because the car was still under warranty, no big deal). Of course, after purchasing the car, I was anxious to get it checked out and repaired. I went to my local BMW dealer where I got good news and bad news. The problem was simple: a severed wire to the sensor (probably a critter). However, that's not a warranty issue. The repair cost $350. Here's where Echo Park shined. They took full responsibility for the repair cost. That action shows real integrity, a rare commodity in the retail car business.
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