New and used 2025 Ford F-350 trucks for sale near University Park, TX

After a full week of exhausting dealership visits, numerous phone calls, and overall disappointing service, we were feeling frustrated. That’s when we decided to flip the script and search only for dealerships known for their customer service. That’s how we found Sam Pack’s Five Star Ford in Carrollton, and more importantly, Iliana Davila. We found a Ford Bronco online that looked promising and called to ask a few questions. Iliana responded almost instantly with a personalized video and all the information we needed. Within the hour, we were on our way to the dealership. When we arrived, Iliana was ready, warm, and welcoming, a complete breath of fresh air after the stressful week we’d had. She had the vehicle prepped and waiting, and even planned a freeway test drive to address our concerns about cabin noise. Her thoughtfulness, product knowledge, and patience were unmatched. It also helped that she drives a Bronco herself and gave us real, honest insights, not a sales pitch. Once we decided this was the one, Iliana introduced us to Alexandra, who immediately started chatting with us about Bronco accessories. Her enthusiasm was contagious, it turned an already exciting moment into something we could really envision personalizing. We’ll definitely be reaching out to her with our wish list soon. Iliana also took the extra step of introducing us to Masen in the service department so we’d feel comfortable from day one. Though we only met him briefly, his friendliness and professionalism left a lasting impression. While waiting for finance, we noticed a birthday celebration for one of the team members. The staff gathered to sing and enjoy cupcakes, it was clear this dealership has not just great service, but a truly happy and supportive work culture. That positivity reached every corner of our experience. The receptionist greeted us with genuine warmth the second we walked in, offered us water, and made us feel right at home, something no other dealership had done. Every time we came or went, someone opened the door for us. It may seem like a small gesture, but it spoke volumes. Finally, we met with Alexander in finance, who was incredibly patient and helpful, answering all of our questions thoroughly and taking the time to connect with us. His calm, clear approach made the final step of the process smooth and stress-free. All in all, Iliana Davila was absolutely amazing, professional, personable, and completely customer-focused from beginning to end. If you’re car shopping and want someone who genuinely cares, listens, and knows their stuff, go to Sam Pack’s Five Star Ford and ask for Iliana. We’re thrilled with our Bronco and beyond grateful for the five-star experience.

Great Experience, Easy purchase, was an out of state purchase that was made easy, Great customer service,

They fixed a couple little dents for free, Toronto was very good to deal with, I would recommend going through these guys if you are in the market for a new or used vehicle.

Loved the buying experience here! My sales guy, Larry, was awesome. He was upfront and honest and he respected my time. I also got a beautiful truck!

Professional service and good communication all around on a recall appointment, plus performed a checkup.

I would HIGHLY recommend Five Star Ford in NRH and Jim Rich their Internet Sales Manager. I have been in the market for a new truck for a few months now. I have had a pretty good idea of what I wanted. I have been to many dealerships much closer to my home that treated me very poorly to say the least. From the first time I spoke to Jim on the phone till the second we drove off the lot, he was welcoming, nice and most importantly what he said was not changing like every other dealership I have been too. You can tell Jim is a true professional and cares about you and what he does. He wasn't trying to pressure you into things you didn't want, I can defiantly see why he has so many repeat customers. We ran into many others in the dealership that day and everyone was very friendly. I can't recommend this place and Jim Rich enough!!!! Thank you very much Five Star Ford of NRH!!!!!!!!!!!!

⭐⭐⭐⭐⭐ 5 Stars – VIP Treatment from Start to Finish! Lorraine at AutoNation absolutely blew me away with her exceptional service! From the moment I walked in, she made sure I felt welcomed and taken care of—but what truly stood out was how she went above and beyond in the little things that made a big difference. She was attentive, professional, and incredibly thoughtful. As I was leaving with my hands full, she didn’t hesitate for a second—she opened the door for me and even the door to my Lyft. In that moment, I truly felt like a VIP. It's rare to experience that kind of genuine courtesy these days, but Lorraine reminded me that chivalry—and outstanding customer care—is still very much alive. Thank you, Lorraine, for making my AutoNation experience not just good, but memorable. You're a gem💎

This Truck buying Experience was special, it was by far the greatest in 25 years of buying vehicles, First my referral sent me to ask for the Finance director Mr. Tom Andrews, he was amazing! great personality, and very easy to talk with, so once me and Tom briefly spoke , he allowed my sales professional Jerry Crider to assist me with the truck selection, from there everything went exceptional ,I will highly recommend Five star Ford to all of my friends and family members... Earnest B. @Frisco,Texas U.S.A

Miguel was awesome and very helpful! He answered all my questions and was very patient. I had a pleasant buying experience at 5 Star Ford in Lewisville, and definitely would recommend.

I called on the Pre-Owned vehicle I was interested in and dealt with Presley Wickham, the salesperson and Scott Miller, the General Sales Manager. I explained I was very interested in the truck but did not feel comfortable leaving my house as I have recently had surgery. Long story short, they completed EVERY aspect of my deal online and over the phone and email. Presley showed up to my house in a mask and gloves and we did business on the tailgate of the truck by signing the paperwork. The truck was immaculate on the inside and I can tell it had been totally sanitized. I cannot stress to this dealership my gratitude of taking such good care of me and being so mindful of being careful during COVID-19. Thanks again Presley and Scott at Town East Ford...I am a customer for life. Aaron

My experience was great Excellent service Marco-and others were excellent And professionals and good guys

I have a great deal of respect for the staff at Bob Tomes Ford. Steve K. worked very hard to find a truck that matched exactly what I wanted and the negotiation process was fair and professional. Thank you for helping me find a great new truck!

Dvonte Muhammad reach out to me & his manager helped me get my credit and truck fast very friendly as well . Definitely recommended

Shout-out to Charles Washington! Friendly and professional. I was buying from out of state and he did everything in his power to answer all of my questions and reassure me. I never felt any pressure and am extremely happy with the deal I got.

I recently had the pleasure of working with Cole at the dealership, and I can't recommend him enough! From the moment I walked in, he was friendly and attentive, making sure to understand my needs and preferences. He took the time to explain all the features of the cars I was interested in, and his knowledge about the vehicles was impressive. Cole was never pushy, which I really appreciated. He allowed me to take my time in making a decision and answered all my questions thoroughly. When it came time to negotiate, he was fair and transparent, ensuring I got the best deal possible. Overall, my experience with Cole was fantastic, and I left the dealership feeling confident in my purchase. If you're in the market for a car, definitely ask for Cole!

Very satisfied very happy. Very excited about our truck Kamden and Travis were great. Very helpful and professional ,this ford truck is our first new purchase in 17 years , thank you guys. God bless