Flat tire--pouring rain
December 3, 2018
I am a Ford customer that was in MO for my son's graduation from Ft. Leonard Wood Basic Training. It was pouring rain and my tire was nearly flat. I could see a heavy duty staple had punctured my tire. I had no idea where to go. My son saw the Ford sign and said, "Hey there's a Ford dealership." I am a Ford Owner Advantage Rewards member and thought at least they could point me in the right direction. I was directed to pull my car into the bay. After a short period of time, the mechanic came back and announced that my car was done. I asked him what the charge was and he said, "No charge, ma'am. " I was stunned. I cannot express how grateful I was to be a Ford owner at that very moment. They went above and beyond to help me in an incredible time of need. If I were local, they would have a lifelong customer. My Ford dealership in Waukesha, WI is my normal go to. I will continue to be a Ford customer for life. THANK YOU SO MUCH!!