November 5, 2018
I was an out of state buyer and was looking at a very specific make / model. Initially, I had a tough time starting communication at Nick Abraham. We had emails going back and forth, but I couldn't get anyone on the phone. I honestly thought that the purchase just wasn't going to happen. I had already attempted to purchase a similar vehicle from at least 5 other dealerships, and every one of them sold out from under me; 1 had even sold during the hour that I was at my credit union getting the papers drawn up while I was practically on the phone with the sales guy there during that time. However, I did leave a voicemail for the PreOwned Sales with Nick Abraham and got a phone call back shortly thereafter - and the rest was easy! Ray Smith got in touch with me and I explained what I wanted, what I wanted to pay, and what I needed to make it happen. Ray was very professional and listened to what I had to say. Unlike other car salesman, he respected that I knew what I was looking for and never attempted to give me a sales pitch, upsell or steer me in a different direction. The biggest difference between working with Ray and every other dealership I had already tried to work with is that he offered to take a deposit to hold my vehicle of choice – and this allowed me the time to get the papers completed and travel to Elyria for pick up. He was willing to work with my price and made this process streamline. We had an out of state deal and purchase complete in less than 48 hours. Not only that, but he suggested a great place to have lunch, and it was fantastic! I gave the “repair” a lower mark because of a small ‘mishap’ that happened to the vehicle before I arrived to pick it up. But, I will say that both Ray and his manager were very fair in how they dealt with that issue. The vehicle came in good running and mechanical condition, and the terms of sale has a limited time dealership warranty. The vehicle was clean, well detailed and drives well. A few days after the purchase, I did receive a follow up call from Ray to congratulate me on the purchase and to ensure all is well. Ray’s customer service is outstanding, and he is not treating his customer’s like a commission check. I would gladly buy from Nick Abraham again.