by Thomas (the sales manager will know who I am) from Magalia, CA
December 1, 2018
We had the cash. We were in the "Camp Fire" and lost everything. Drove twice to Tustin from Sacramento. Once to shop and once to buy. Had financing set up, gave sales the information so they could deal with the credit union to settle finances before we arrived. They totally dropped the ball. We had driven eight hours to pick up a car and the sales manager demanded our Social Security number even though we were paying in cash. $26K that evening and the residual today. He wanted us to spend the night or until the credit union opened on Monday as he didn't want to work with us. The sales person was next to tears and my 74 yr old wife was fried with how we were treated. He was proud in how he treated us. Based on the short version above, I can't recommend working with AutoNation Ford Tustin.
The process of buying my nee ford focus went very smoothly due the the 3 amazing ladies that helped me into my new car. Amanda, brianna and aimee were the 3 lovely ladies who made this whole experience worth it. They handled everything i requested, they got me into the car of my dreams and there was no hassle or bad experience with them. Everything was perfect and if i ever need to upgrade my car again i will be calling amanda and telling her what i need and i know they will be on top of it within minutes. Loved my experience and loved my 3 new friends that helped me out.
They were so friendly and helpful. They were more concerned about helping me get a car rather than just trying to get a sale. They make sure you are completely satisfied before they let you drive away.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I have bad credit but Mike was able to get me approved. Very helpful guy made it all quick and simple. My credit is going up now thanks to Mike getting it done! Will be purchasing my wife a car from him very soon. Recommend to anyone in need of a vehicle.
Jacob was very professional throughout the entire process. We worked out most of the details via email and just showed up to sign the paperwork. Jacob was very knowledgeable with all the technology inside the car, and he took the time to explain everything during the test-drive, as well as after the purchase. Our car had a scratch and he took ownership to get it 'take care of.'
I purchased a new RAM 1500 on Oct 13th and it was one of the easiest and best buying experiences I have had. Tyler gave a great introduction to the truck and explained all the features. He knew the truck very well which is not always the case. We took a test drive and discussed a price. My wife and I then left to discuss it, we decided to pull the trigger. Tyler did most of the paperwork over the phone to reduce time at the dealership. When we arrived the truck was detailed and we only spent about an hour finishing things up with Tyler and with financing (sorry very nice guy but his name escapes me). I feel I got a fair deal and the entire experience was refreshing. How they stand behind the purchase is yet to be seen but I will let you know.
I would like to say thank you Eddie Castrejón. He really gave us the comfort of helping us buying a car, explaining in details and patiently giving me the right information that we needed to purchase the right vehicle for my family. Thank you again for such a great service and appreciate all the help he gave us and all the help the dealership gave us in Costa Mesa. Thank you.
I can't say enough about Charlie Cha, he is the Man! He made my deal happen and kept his word. Very professional, classy and truthful to his word, which is a rarity these days. I would definitely buy another car from him and refer all my family and friends to Jeepster Auto Sales!
THIS PLACE WILL ABSOLUTELY SAVE YOU A WHOLE LOT OF TIME!!!!!!
I began my search in January of 2017 and after 5 weeks only found myself exhausted, frustrated, and still without a vehicle.
I searched in Hollywood and Los Angeles and all I found were run-down dealerships and some well-kept but full of snakes. Most wanted down payments that will far too much.
The mileage on the average vehicle in those areas was absurdly high for the prices and terms they were asking for.
The cars were also lackluster for the prices being asked.
I thought this was the common trait and steadied myself to make a decision with a sheisty company. They actually showed me a vehicle (and assured me they could hold it for 24hrs) and within an hour of me calling them back to begin the process of purchase, I was told that it had been sold but that another vehicle was available. Such a negative experience.
TM MOTORS WILL PROVIDE A POSITIVE EXPERIENCE which may a world of difference to a person stressed out from my search to purchase a worthwhile vehicle.
I bought my vehicle from them in February and have had absolutely no problems with it. In fact I'm in the process of purchasing a new vehicle from them before October is up.
No gimmicks, just great cars, and I dealership that helps for repeat business so they treat everyone fairly.
Before purchasing from them I tried one other company in Anaheim and found them to be completely Shady. They attempted to sell me a 2001 hybrid at a super high price (6000) because of his low mileage (30,000).
When I took it to my mechanic it was easy for him to tell that the cells were about to give and that replacing it will cost me another $2,500.
That kind of trickery will not occur with TM Motors.
I'll check back in 6 months from now with an update, but I'm honestly telling you these guys provide a great experience and can work with most anyone's credit to get them in a great car Within 2 hours of walking in or less ¿
Our experience at this dealership was excellent . Every one was inviting & made sure we felt welcomed & comfortable Jason Thomas was incredibly knowledgeable, professional, attentive ,polite & helpful.
Pretty good service. I would for sure recommend this to anyone looking for a vehicle.
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