February 28, 2016
In mid Oct , 2015, around 3 in the afternoon, on a Friday, I literally pushed my 2002 F150 into the service lane,at Paul Clark. 2 days before, i had a fuel pump installed at a private shop in Md. I was traveling from my home in Md to my new home in Florida.and, needless to say , I had a lot of things i needed in the truck. Suddenly , as i approached the Yulee exit my trusty Ford quit running. I coasted down the exit, and asked someone where the nearest Ford dealer was. I was able to get the truck running poorly , but enough to very slowly make my way to Paul Clark. As i turned into the parking lot the truck just quit , and i pushed it as close as I could to the service area. I was met by Mike Taylor, explained my problem, and although it was Friday afternoon, he assured me that they would do what ever possible to get me going. Long story short, they diagnosed my problem, but could not obtain the part on such short notice, which was perfectly understandable. Mr Taylor obtained me a rental, and i was able to get to my home. Monday , as promised , i was notified that my truck was ready, and the problem was that a non Ford fuel pump was used , and it lasted exactly 767 miles . I asked that they replace all the fuel delivery parts and keep all the used parts, in order for me to return to the previous shop to obtain a refund , and inform them that I would no longer be needing their services. Lesson here, use only Ford parts on a Ford , and from now on , i will only get repairs at a Ford dealer. Special thanks to Joe Radke, an outstanding, honest, and highly qualified technician, for going the extra mile to see that my truck was good as it could be, (and still is.). I will be a Paul Clark customer for life. Thanks again C. D. Stapf.