Used Ford Fusion sedans for sale near Carol Stream, IL

Had a problem with the service department on Saturday when price at payment time was more then discussed. Left dealer pissed off and called when I got home with a cooler head. Nothing was accomplished so I wrote a review that was seen by upper management. Saturday afternoon a gentleman named Mark called to discuss the issue with me. After talking in order to keep me happy and being a returning customer he first had offered his apology for the misunderstanding then refunded the entire service charge price to me. This showed me they're a stand-up dealership. The icing on the cake was the owner Dave called me on Sunday to apologize and assure me he was behind the total refund. Sherman in Skokie a place ypu can feel your needs will be addressed no matter what they are. I will be back in the future. Thanks again Mark and David!

I find it interesting that 3 years after the fusion went out of production people are still writing about how they like it and so it's very interesting Ford has not offered anything to truly replace it. The Mach e is way to expensive, and does not have the range. I love our Fusion, and at my age it will be my last car. I understand why Ford dropped the Fusion I just think it was the wrong decision. Other manufacturers saw that market and the opportunity ,ford said you can have it.

Alexander and MJ were wonderful to deal with. We got a great deal and had a wonderful experience. They followed through on everything that was promised . I would highly recommend them to anyone looking to purchase a vehicle.

Have a 110k miles on my 2014 Fusion. It never breaks, just keeps going. Tires, breaks and oil changes that about it. Have the 2.0L Turbo with FWD. When I first got it I put 80k in the first four years but now I live close to work and don't put many miles on it. Out of the 8 years I have it had nothing has broken, beside two fender benders. Other cars I have sold after a few years but this one has been so good I kept it, I'm going to give it to my son when he is old enough to drive in a few years.

Bought Audi A6 Premium Plus. Like to thank Scott Woolsey for his wonderful service - professional, helpful and knowledgeable!!! Also worth mentioning Issac (Manager), for his excellent help and time in closing the deal!!! Highly recommend this dealership, great place to go to.

Love the style got the2020 S model put I upset it didn’t have a cd player in it got the 2.5 motor made by Mazda 175 HP . Not fast but OK 👍 rides great. Still turns head till this day or maybe because mines white looks like an undercover police car with tinted windows it has .

Great experience salesman was awesome. Took only two hours from the time we got there till the time we were driving off the lot bought a really nice car for a low amount of money.

So I got the 2018 Ford Fusion in 2019. Sadly I got into a wreck and it was totaled. But, overall a great car.s I only had this car for 3 years, originally had 24K miles and ended it with 61K. There were only a couple problems with one being my electric side completely shut off in the road randomly, and I couldn’t move my steering wheel at all. Luckily it was a cheap and easy fix and only took about a day. Other than that I had no problems with basic low tire pressure (which might have been my fault) I am trying to find a 2018 Ford Fusion in my new car search, highly suggest and cheap to insure!

Valerie is a pleasure to work with. she?s very helpful and very attentive to our needs. She takes a complete look at our auto needs and never oversells services that we don?t need.

A 2014 and 2019 Fusion I’ve had. Still driving the ‘19. ‘14 was that great red color, Se but back then you could load it ( came like that ), An SE model with leather, moonroof heated seats - same as top of line except no Sony radio. Had a 2008 Audi A6 - this Fusion reminded me so much of the Audi, when pulling away has this heavy feel, almost as quiet as A6. almost as smooth- interior - we know who took that. My 2019 has 109K on it - really only one problem, check engine light came on - Oxygen sensor - tires, brakes battery, I read somewhere that Ford stopped it because they didn’t really make any money, the SUV craze. Simple car no problem. First new car for me was 1985 Toyota Corolla - 13 years and 235,000 miles when the head gasket went.

I would like to focus my review on one particular part of my experience. Two weeks ago, after a long look at new car options, I decided to buy out the lease and purchase the 2022 Rogue I'd been driving. I wanted to make sure my car was in new car shape so I brought it to Berman for a certification inspection. I've previously not felt important bringing my car for service there, and generally my service history has felt like I'm at the mercy of the dealer or service department. However, on this occasion, I received the best customer service I've ever received in 35+ years of bringing my car to a service department. Turns out, the Best Service Manager in the car industry is at Berman, and her name is Katie Udelhoven! I'm a very tough customer, quick with numbers, and very demanding. Katie not only went out of her way making phone calls to see if she could save me money (seeking to find and use as much coverage under my lease agreement to save me as much money as possible), but she explained in great detail what every issue meant to my safe driving experience, and had feeling confident that she and Berman were acting in my very best interests! Katie is the most knowledgeable service manager I've ever encountered as well. She responded immediately with credible information to every concern I posed. If I had a dealer ship myself, I would want Katie Udelhoven to be one of my first hires, and pay her at the very highest level of the Service Manager pay scale in the United States. Having worked with every level of Berman staff in this process, I am slighting no one to say ...Katie Udelhoven is the single most valuable asset within the walls of Berman Nissan, including the cars and the highest levels of your organization, she does a second to none job of making sure each customer, I'm guessing at least 40 each week, leaves happy!

My last one was at 262000 miles and still going strong until I totaled it. Drove it on long trips all over. I loved the AWD. Wish I had another one.

I recently purchased a 2018 Infiniti QX30 and had the pleasure of working with Ali Abdulla. From the moment we connected, Ali’s positive attitude and professionalism stood out. He was incredibly helpful and took the time to answer all my questions with confidence and care. His knowledge about the vehicle and the process was impressive, and he truly went the extra mile to make sure I got the right deal that worked for me. I never felt pressured—just supported. If you’re looking for someone who is genuinely committed to helping you, I highly recommend asking for Ali. Outstanding service from start to finish!

I have a 2019 AWD titanium with the 2 lt ecoboost. I hear bad things about the engine later but it hasn't been an issue at all. Bought it at 32k miles now at 62k after 4 years. Has been very reliable for me. Had to replace the tires, brake pads, and battery after 4 years but all that is standard wear and tear. Otherwise no issues at all except for one time when I needed to reset the console as it was stuck showing only the backup camera view. The equipment on the Titanium is exceptional. It really is as good or better than the top spec of many cars now in production in terms of equipment. I love the safety features and with the AWD it just can't slip even in torrential rain. This is important for me as where I live there are two or three lane regular roads that wind around quite a bit (with reasonable hills) but have a 55-65 mile an hour speed limit. Haven't tried it in snow but I imagine it will be equally good there. On dirt tracks its just fine even though it has limited clearance. Its basically a car for anyone. It's sporty enough that it can perform well (I have checked and the 0-60 is indeed around 6 seconds), however with AWD and all the safety features it works as a family car too and the Titanium spec is comfortable enough for a long distance cruiser and feels pretty luxurious. The 13 speaker stereo is also really nice for long journeys. The only bad thing about it is the fuel economy isn't great especially if you drive it sportily at all. But if, like me, you want a great all round car that you can on the odd occasion take to a track and not look completely stupid, this one is definitely fine and even the paddles respond fast.

Currently under construction so some customers didn?t understand to pull their cars out of the way when they went in the trailer. A sign should be posted as such.

The Ford Fusion SE FWD has proved itself to be a solid choice. It is reliable in stop-and-go traffic and is nimble enough to overtake other cars on highways. It is also quite comfortable, although the headrest is quite uncomfortably placed. The suspension absorbs most of the road's vibrations. When turned on at lower speeds, the motor can be louder than expected, but the transition between electric and ICE power is quite smooth. The design is aggressive, and it looks quite good. The car is also reliable, and parts aren't hard to find. The infotainment system, however, is not as sophisticated as expected, but not in a pleasant way. Overall, I would still recommend the car; it's practical, reliable, and nimble.

I had a great experience. I purchased a car at my second visit. On my first visit Luke the manager was very kind. We decided to return because our impression of Luke. Herman was the sales representative. He was very knowledgeable.

I absolutely love this car. One of the best investments I have ever made. This is the Third ford vehicle I have owned. Its got a really smooth ride. I love the safety features. I drove my Fusion from California to Ohio and back. I was averaging 725 miles to the tank. My only disappointment is that they no longer make the Ford Fusion Hybrids.

They are in the midst of expanding their car lot and do not have a structured building. They only have a mobile unit currently on the property so it's a bit disorganized right now. Sales personnel did not seem very friendly but they also aren't pushy which I liked. Most of the cars exteriors were really dirty from a dust storm that occurred a couple of weeks ago. They have a large inventory of vehicle choices.

I have had my 2014 Fusion Titanium for 10 years, i bought it with 12K miles and now have 145K. this is the best car I have ever owned. besides regular maintenance, i have had 0 issues. Everything still works, no leaks runs great. Definately a good car.

I sent my car for the recall appointment. The staff is friendly and doing a nice job.

We like our Fusion very much. We are going to keep it another year. It has 157,000 miles on it now. Still waiting for airbag fix.

Bought a car on Wednesday night noticed the brake light was out. Told me to bring it back on Monday and they would take care of it. Did the oh I am in a cabin filter and even filled it up. Will shop again.

I'm a Ford person. You cant get the Ford out of me. I have always liked their style and features. And the price of my Fusion was a plus. I have always owned a Ford vehicle and they always step it up to keep my interest intrigued. All of the Ford vehicles I've owned were comfortable, sturdy, great power (motor wise) and fancy for me.

I just purchased a car from Castle Hyundai of Oak Lawn, and I couldn’t be more grateful for the experience. From start to finish, the team showed true professionalism, care, and integrity—qualities that can be hard to come by in the car-buying world. Now I truly understand what they mean when they say “Drive Happy!” Jim (Sales Manager), Nick (Sales Consultant), Brennan (Internet Representative), and John (Finance Manager) were an absolute pleasure to work with. They went above and beyond to make sure I felt informed, respected, and supported throughout the process. They were transparent, never pushy, and always willing to answer my (many!) questions with patience and honesty. It was clear that they genuinely cared—about the car, the deal, and most importantly, about me as a customer. They didn’t just meet expectations - they exceeded them. The entire process was smooth, respectful, and even enjoyable. These are good people who take pride in doing right by others. Thank you to everyone at Castle Hyundai of Oak Lawn—you didn’t just help me get a great car, you made the whole experience one to remember. You went the extra mile (pun absolutely intended) and because of you, I now Drive Happy!

Karl here at rides unlimited was beyond helpful on our buying experience. He was able to somehow Get us down to the price range we wanted and worked on the overall price the whole time. Even when we thought we had what we thought was the best deal he continued to work and somehow found us something even better. The selection here has something for every price range and the staff goes above and beyond.

This model is fine, but previously had a 2010 Fusion which was a safety hazard as it stopped when it wanted to and could not be trusted. Turned in for another new Fusion. This model is OK but heated seats totally stopped working at 9 years, so reliability was given 3 stars, but the engine is working great with only 114K as of 2022.

Kelvin was incredibly helpful in finding me my first car. He was friendly, informative, and made the whole process so much easier. The atmosphere was great I felt comfortable and supported the entire time. Really appreciate the experience

I've loved the car. 2015 Ford Fusion SE Ecoboost. @ high 76000 miles the transmission is bumping in reverse and slipping some in forward gear. Now bumping in forward gear also. Purchased with just under 5000 miles.

Just picked up a new 2025 Explorer at Packey Webb. It was a smooth and professional purchase process. Ernie and Kevin took great care of me. You bet I?ll be back! I am really impressed with the recent changes Ford made to the Explorer.

Great first car in my opinion, I’ve had 2 fusions now. My second one 19’ SE ecoboost (current) does have its issues such as transmission problems that I’ve never had in my 16’ SE but it rides comfortably, looks good, very safe and puts down some good power for a 1.5 liter. When I got into my accident with the 16’ it was honestly not bad, solid hit but I barely moved and the car took the impact really well (airbags did not deploy) ford is really tough lol. I’m in love with this car and I hoping to transfer to fusion sport soon. Definitely a sleeper just wish it could look more aggressive

Cadillac of Naperville is a first class dealership in every sense of the word. The staff is friendly, knowledgeable, respectful, and every department has a great group of people. The facilities are spotless and very inviting as well.

I owned this car for 9 years with relatively few issues. There were several minor recalls that were easily rectified at the dealer, but other than that, it was a reliable car, that was comfortable, and is still stylish. The interior controls are convenient and easy to use. It was fun to drive and had good acceleration.

Had to find car quickly. I asked for no nonsense pricing and was able to get a new Outback with 0.9 financing and was out within an hour or so. Great customer service.

its such a beautiful and fun car, I love the car for its personality. in fact I'm getting married to this car on April 8, 2025, which is also my 21st birthday. All of you are invited! it is also better than a megatron civic

Overall The salesperson John was most helpful, kind and professional. My only complaint was it took them a while to get all my paperwork and docs that I signed emailed to me. Also car shipment company they used to transport vehicle to my destination could have better up to date info on delivery date... instead of last minute.

I've had two Fusions, a 2016 Eco Boost and a 2019 SE Hybrid and they were both really great cars. The only reason I don't have one now is because I need an SUV since I'm an avid skiier. I hated selling the second and hope to have one again. They were both SO reliable and I didn't have to fix a thing on either of them during the lease duration. They're solid and have a 5-star safety rating. I literally felt safer in my Fusions than I do in my Nissan Rogue. The Rogue doesn't have the solid frame the Fusion does. I absolutely recommend.