I have purchased several vehicles from this dealership both used and new. Out of all the vehicles I have purchased from them, I had an issue with one and it was immediately taken care of. Prices of vehicles are pretty decent...being civil and friendly without demanding a lower price can go a long way. I've never had a problem negotiating prices with them.
I have beeb buying and driving vehicles the past 24yrs and my experience with my awesome sales lady Amy Phillips along with the crew at Don"s Automotive in Lafayette has been the best, easiest, and stress free of all! So happy to be a part of the Don's Automotive Group Family!
It has been my experience when dealing with the service department that they need a total reorganization to improve customer service. The service at the Chevrolet and Cadillac dealership in Jennings does not favorably compare with other service departments that I have dealt with in other cities. There is little coordination between the parts and service personnel to show when a part has been received for a service. They fail to notify the customer that the part has been received so the customer can schedule their vehicle in for the required service. When talking to the service representatives, their reply is that they are too busy and understaffed to follow up on each customer. The parts department doesn’t always inform the service department that the part has been received. So the customer keeps waiting to be called by the service department. This call is usually not made. I would hope the management at the Jennings Chevy dealership make a change on how the service department operates to provide better customer service in the future. A larger service department would help tremendously.
Brian and Sherri worked diligently to help me make well informed decisions throughout the buying process. Living in Natchitoches and trying to buy a car long distance was easier because of the professional and friendly staff at Motor City.
I recently bought a vehicle with Nissan of Opelousas and their staff was second to none. The whole process was a breeze and they made me feel very comfortable making this big purchase. I plan on doing more business with them in the future.
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