New and used 2025 Ford Mustang Mach-E Premium for sale near Hillcrest Heights, MD

Erkan (Rick) and his colleagues were super helpful and really went the extra mile when I found out after purchase that the Ford Escape we first selected did not have an important feature (the garage opener). The Escape that did have the feature also had a bunch of others that I liked, but they didn't have that trim on the Koons Sterling lot. Not only they arranged taking the first Escape back and exchanging it for the one I wanted, but they even sent a driver to Koons Falls Church to bring that other car for me, so I drove the first car in and drove out the dream one, and I only paid the price difference. Great job, Erkan! Strongly recommend the dealership!

Courteous, professional service by Nathan Ayoub. Car was finished on schedule as requested. Great service!

This was a Ggreat buying experience. They had the truck I wanted at an honest price and quick delivery with no back and fort over price

Good customer service and nice waiting area. I've had my car serviced there several times. It's a tad on the expensive side, but I always get an appointment when I need it. They are convenient and they also have a shuttle so you don't have to wait at the dealership while your car is being worked on.

I came in to look at and test drive a 2025 Ford Escape. I fell in love with it. Mirwais Amani was so helpful and answering my questions. No pressure sales whatsoever being a single old lady that was very nice. Thank you.

Had my car service there after purchased 2 years ago. Service is still excellent quick service with a smile

I had an excellent experience ! I had my 6 month oil change and other service done .

Great buying experience. The staff was awesome. The sales person did not pressure us. Spent a lot of time with us as we test drove multiple vehicles. This is the 7th car we have purchased from Koons and it was the best experience yet.

The service department are very helpful and they take the time to explain what needs to be done and why.

I worked with Nelson and Pablo in my purchase of a new F-150. They were courteous and professional throughout the sale. No pressure or gimmicks, just service. I had to wait for a couple of extras due to timing, they picked my car up, completed the work and returned it with a smile. Would recommend these gentlemen to anyone looking to purchase a Ford. Very happy with the customer service and my truck.

So far a very Professional and great experience to date with Koons Ford of Falls Church. Ask for Pablo! Edi. Amazing experience. We had a different situation where we needed to trade our car in for a new vehicle! From test driving to intent of having Ford Active Version, it was a memorable ride back home with an explorer Platinum!! Mr. Dean at Finance helped us understanding everything in order where we felt connected and here we are. Thank you Pablo! Thank you Eddi , & Thsnk you Mr. Dean!!!

We had a great experience at Koons and got an excellent deal on our new car. Would highly recommend!

Karen Escalante made all the difference when it came to buying a new car at Koons Ford Falls Church. Her outgoing nature, knowledge, and dedication to explaining the entire process from start to finish truly set a new standard for me when deciding on buying a new car. It's wonderful when a dealership, like Koons Ford Falls Church, creates an atmosphere where you feel right at home and prioritizes excellent customer service. Knowing that the finance team was also transparent and focused on getting me the best deal possible seals the positive experience. Again, If you are looking for great customer service, check them out and don't forget to ask for Karen Escalante and tell them I sent you :)

I took my 2019 Ford Escape for routine maintenance, plus my AC was not working. DeShaun was my contact person. He kept me updated about the necessary repairs and found discounts where appropriate. He was professional, friendly and customer satisfaction was his main goeal. I am going to ask for him in another 5,000 miles. He was fantastic. C Hobson

Bought a new F-150 Platinum. Had some challenges with the prep and delivery, but the General Sales Manager stepped up and made it right. Very pleased with their responsiveness. The price I paid was fair, so no complaints at all. I appreciate when a dealer is sincerely interested in my satisfaction.

We found the truck that we had been looking for on Cars.com. It was located at Ted Britt Ford. The salesman Nelson Hernandez made this transaction painless, he was very cordial and did not try to talk us out the truck. He worked a great deal and we are happy! Nelson you are the greatest!

I received a great customer services from these 2 men. They are really friendly and understandable. I really recommend Ryan Plumb for future people that going to buy cars in this place.