New and used 2025 Ford Mustang Mach-E Premium for sale near Lincoln Park, TX

After a full week of exhausting dealership visits, numerous phone calls, and overall disappointing service, we were feeling frustrated. That’s when we decided to flip the script and search only for dealerships known for their customer service. That’s how we found Sam Pack’s Five Star Ford in Carrollton, and more importantly, Iliana Davila. We found a Ford Bronco online that looked promising and called to ask a few questions. Iliana responded almost instantly with a personalized video and all the information we needed. Within the hour, we were on our way to the dealership. When we arrived, Iliana was ready, warm, and welcoming, a complete breath of fresh air after the stressful week we’d had. She had the vehicle prepped and waiting, and even planned a freeway test drive to address our concerns about cabin noise. Her thoughtfulness, product knowledge, and patience were unmatched. It also helped that she drives a Bronco herself and gave us real, honest insights, not a sales pitch. Once we decided this was the one, Iliana introduced us to Alexandra, who immediately started chatting with us about Bronco accessories. Her enthusiasm was contagious, it turned an already exciting moment into something we could really envision personalizing. We’ll definitely be reaching out to her with our wish list soon. Iliana also took the extra step of introducing us to Masen in the service department so we’d feel comfortable from day one. Though we only met him briefly, his friendliness and professionalism left a lasting impression. While waiting for finance, we noticed a birthday celebration for one of the team members. The staff gathered to sing and enjoy cupcakes, it was clear this dealership has not just great service, but a truly happy and supportive work culture. That positivity reached every corner of our experience. The receptionist greeted us with genuine warmth the second we walked in, offered us water, and made us feel right at home, something no other dealership had done. Every time we came or went, someone opened the door for us. It may seem like a small gesture, but it spoke volumes. Finally, we met with Alexander in finance, who was incredibly patient and helpful, answering all of our questions thoroughly and taking the time to connect with us. His calm, clear approach made the final step of the process smooth and stress-free. All in all, Iliana Davila was absolutely amazing, professional, personable, and completely customer-focused from beginning to end. If you’re car shopping and want someone who genuinely cares, listens, and knows their stuff, go to Sam Pack’s Five Star Ford and ask for Iliana. We’re thrilled with our Bronco and beyond grateful for the five-star experience.

Shout-out to Charles Washington! Friendly and professional. I was buying from out of state and he did everything in his power to answer all of my questions and reassure me. I never felt any pressure and am extremely happy with the deal I got.

I would HIGHLY recommend Five Star Ford in NRH and Jim Rich their Internet Sales Manager. I have been in the market for a new truck for a few months now. I have had a pretty good idea of what I wanted. I have been to many dealerships much closer to my home that treated me very poorly to say the least. From the first time I spoke to Jim on the phone till the second we drove off the lot, he was welcoming, nice and most importantly what he said was not changing like every other dealership I have been too. You can tell Jim is a true professional and cares about you and what he does. He wasn't trying to pressure you into things you didn't want, I can defiantly see why he has so many repeat customers. We ran into many others in the dealership that day and everyone was very friendly. I can't recommend this place and Jim Rich enough!!!! Thank you very much Five Star Ford of NRH!!!!!!!!!!!!

John Little and Crystal Sanders were excellent as a Team helping us meeting our needs and working out any bumps in the road on make process smooth! Like to say thank you to both of them. We are happy with our Ford Focus 2018!

Had a really great experience at AutoNation Ford Frisco. DT was my sale associate and he’s been the best I’ve had so far when buying a new vehicle. Negotiations were quick. They had the truck I wanted and we were able to agree on a price within an hour of walking into the dealership. DT was professional and honest. I will definitely use him again when buying from them in the future. I bought an EV and there was an issue with the tax credit after I purchased. I brought it to their attention. Peyton and Zane escalated the matter immediately and it was resolved in just a few days. They were willing to work with me AFTER the purchase, gave me several options, and said they would get it done no matter what. Hands down the best car buying experience I’ve had to date. Thanks again gentlemen. My family really appreciates your hospitality and professionalism. Find DT, he’ll take care of you!

The personnel at the dealership were all very friendly and efficient. I was very pleased with the trade in value I was given and with the vehicle I purchased.

So happy with our sales rep(Garelle “Samuel” Yeager)! He drove my wife and I to the secondary lot to see the car being prepped and went over all the details with us. Then, on the day we picked up he helped us surprise our son and even put a bow on it! Good times ✅

Although I did not end up buying the vehicle, I was provided with great customer service. They came down a little bit on the asking price and have followed up with me

Great place to buy your next auto, staff was very professional and easy to work with

I found a truck on cars.Com and did the normal thing sending a request to ensure it was available. Mel reached out to me via an email message and mentioned that he would contact me later in the day. He called me later that afternoon. After that very calm conversation, he gave me very solid reassurances that a different Ford dealership had lied to me about some things.. I already had pre approved financing at my credit union, so this was a fairly straight forward process. Mel made this process so easy. I'm not a youngster with no experience. I know how this process should go. This was not my first truck buying experience. Mel is a true professional and an asset to not only his profession, but to Five Star Ford. He's a rare find in this industry. This was the easiest and most positive truck buying experience in my life! Thank you to Mr. Melvin Seibel!

Professional service and good communication all around on a recall appointment, plus performed a checkup.

Josh Stamper and North Central Ford provided an excellent buying experience. Friendly honest and professional.

Very streamline process. From looking at the vehicle to signing for it in finance, everything went smooth.

Great Experience, Easy purchase, was an out of state purchase that was made easy, Great customer service,

The sales staff was very respectful not only of me but my time. Low pressure easy buying experience.

Was flawless. And very professional..I appreciated the entire transaction. Salesman was easy to work with..

My experience was great Excellent service Marco-and others were excellent And professionals and good guys

Iliana was a great sales rep. She was kind and very understanding of what I needed. She acquired to my needs and didn’t make me feel pressure to make any decisions until I was ready. 10/10 experience with Iliana Davila.

We had a great experience at Grapevine Ford! Michael made the process very smooth, with no surprises. We were impressed with their transparency- that you do not get at most dealerships. Very pleased and would highly recommend!