New and used 2025 Ford Mustang Mach-E Select for sale near Joshua, TX

The staff worked very hard to meet my expectations all in all a very positive experience. The only comment that could be negative is I would have liked a more comfortable place to sit and wait.

Although I did not end up buying the vehicle, I was provided with great customer service. They came down a little bit on the asking price and have followed up with me

I made an appointment to drop the vehicle there Wednesday at 5:00 PM with the A/C not cooling. Victor was our service coordinator and told us he would advise us asap Thursday. Since I didn't hear from Victor by noon, I called but had to leave a message. I then received a text with the diagnosis and cost to evacuate the system then refill it with dye added bc they couldn't find a leak. I okayed the service. He said it could be ready Thursday afternoon, but he didn't call,so I called and Yvi said victor had left for the day, but he did call a little later and advised the tech wanted to keep the vehicle overnight and recharge the system Friday morning. We didn't hear anything all day, so we decided to come to the dealership and see. They told us they wanted to check one more thing(I suspect it was what they were supposed to do that morning) so we waited another hour or so for it. My wife finally got her vehicle around 4:00 PM. The A/C was blowing really cold and no leak was detected. If the system gets low again, the dye will show where the leak is. We're happy with everything except that Victor wasn't getting back with us. I was in the car business for 32 years and customer service is the key to retaining customers. I spoke to Darren who said he'd dumped some xtra customers on Victor, so I'll give him credit for that. Plus being relatively new to the job, I'm sure he as doing his best! I've had ALL my service done at Platinum Ford since I retired from there in '18, and they've always done great work! Thank you, Adam, Gary, Darren, and all!

I found a truck on cars.Com and did the normal thing sending a request to ensure it was available. Mel reached out to me via an email message and mentioned that he would contact me later in the day. He called me later that afternoon. After that very calm conversation, he gave me very solid reassurances that a different Ford dealership had lied to me about some things.. I already had pre approved financing at my credit union, so this was a fairly straight forward process. Mel made this process so easy. I'm not a youngster with no experience. I know how this process should go. This was not my first truck buying experience. Mel is a true professional and an asset to not only his profession, but to Five Star Ford. He's a rare find in this industry. This was the easiest and most positive truck buying experience in my life! Thank you to Mr. Melvin Seibel!

Have bought four vehicles now from this dealership three under Mike Brown now one from Shottenkirk and like the others this one was another outstanding experience. Charles Brockman is an excellent salesman and was a pleasure to work with as well as the rest of the staff. Thank all of y’all

AutoNation Ford was excellent in helping us purchase our new Mustang Mach-E vehicle. The service manager and salesman (Stefano) were great to work with. Will use them again in the future.

It's was a good experience , I admit I don't like car dealers or dealerships and I am ready to go to war when it comes time for me to purchase a vehicle. I already know the numbers, features on the vehicle, tactics used by salesman, etc. just to emphasize on that, I would purchase a vehicle in another state if the pricing and everything else lines up to my advantage. Nevertheless, I seen a vehicle I wanted on line and was able to negotiate everything before I even left my house. I spoke with a salesman by the name of Robert Pafford a.k.a. Santa Claus and not only did he become my favorite salesman ever he's is one of the best people I've ever talked to. I could keep going on with my experience but then this will turn into a news column vs a review. It's was good, and I think Robert has a customer for life. Good job and welcome (he knows what I'm talking about).

Service was performed in a professional manner. People were friendly and helpful. Service performed work I request and informed me up possible upcoming maintenance on my vehicle.