New and used 2025 Ford Mustang Mach-E Select for sale near River Oaks, TX

I made an appointment to drop the vehicle there Wednesday at 5:00 PM with the A/C not cooling. Victor was our service coordinator and told us he would advise us asap Thursday. Since I didn't hear from Victor by noon, I called but had to leave a message. I then received a text with the diagnosis and cost to evacuate the system then refill it with dye added bc they couldn't find a leak. I okayed the service. He said it could be ready Thursday afternoon, but he didn't call,so I called and Yvi said victor had left for the day, but he did call a little later and advised the tech wanted to keep the vehicle overnight and recharge the system Friday morning. We didn't hear anything all day, so we decided to come to the dealership and see. They told us they wanted to check one more thing(I suspect it was what they were supposed to do that morning) so we waited another hour or so for it. My wife finally got her vehicle around 4:00 PM. The A/C was blowing really cold and no leak was detected. If the system gets low again, the dye will show where the leak is. We're happy with everything except that Victor wasn't getting back with us. I was in the car business for 32 years and customer service is the key to retaining customers. I spoke to Darren who said he'd dumped some xtra customers on Victor, so I'll give him credit for that. Plus being relatively new to the job, I'm sure he as doing his best! I've had ALL my service done at Platinum Ford since I retired from there in '18, and they've always done great work! Thank you, Adam, Gary, Darren, and all!

Preston was very helpful and courteous. He had good follow up and making sure things were complete and as ordered. He has been very helpful after the sale as well.

Great service all the way around. From looking and test driving to the actual buying process it was very smooth and seamless. They keep you updated throughout the entire process. We had a great salesman, his name was Siad.

Transparency made the deal smooth and easy . No games . told me there best out the door price . i agreed and the price never increased with add on fees etc . wasn?t pressured at all through the whole process . took about an hour for everything.

Third car I have purchased there. Two new ones and one used one. They have always been great to work with and everything including price has always been exactly what the manager said it would be.

Service advisor Stephan Hunter was great ! Let me know pricing and checked in parts availability. Prompt work. He is knowledgeable on what could be the issues.

Ceasor always helps me out and does a fantastic job. All the mechanics do an outstanding job as well. The dealership is well maintained and clean.

Outstanding .He was very helpful and knowledgeable.the whole process was excellent. The timeline was perfect. Check out was easy, all I ask for was done . My car wash and vacuum.

Came in for repairs, decided to trade it in. Communication was good. Smooth transition over to sales. Blake was great to work with. Will be back

Easy to make an appointment, Andrew was a great service mgr, fast service, the wash & vacuum is very appreciated! Good waiting rooms, coffee, television, clean restrooms.

I sold my car to this dealership. They gave me the best price, but more importantly, the service was just exceptional! Samantha and Graham are the best. I?ve never experienced such honesty, integrity, and compassion at a car dealership in my life. 10 stars if I could!

I went into the dealership with a certain used vehicle in mind and did not have to haggle at all! Brenda was excellent! She did not try to steer me in a different direction, she actually listened to me. I received a good deal at a fair price. Even the financing department did not push me too much to purchase something that I didn't need.

Great customer service and a completely stress-free car buying experience. From the moment I stepped onto the lot until I drove off, I was treated like family. The entire process was quick, smooth, and professional. Couldn?t have asked for a better experience!

One of the Best online shopping experiences was. Been looking for a truck nationwide and found it in Grand Prairie TX, they been PROFESSIONAL and quick as I expected. Thank you, Mike Rodriguez and Grand Prairie Ford.

Great service, smooth process. I found the vehicle I wanted at a great price. Everyone was very friendly. I will certainly consider Grand Prairie for future purchases.

I purchased an F150 right off the showroom floor, and the entire experience was fantastic. We negotiated for about two weeks, but the final outcome was definitely worth it. Thank you, Grand Prairie Ford! Eric Hernandez